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Problem Manager Jobs in Surprise, AZ (NOW HIRING)

Global Credit Union

IM Service Support Manager

Glendale, AZ · On-site

$109K - $191K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud ...

First Citizens Bank

Major Incident Manager

Phoenix, AZ · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

First Citizens Bank

Major Incident Manager

Phoenix, AZ · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

First Citizens Bank

Major Incident Manager

Phoenix, AZ · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

First Citizens Bank

Major Incident Manager

Phoenix, AZ · On-site

Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process ...

Prophecy Technologies

ITSM Service Manager

Phoenix, AZ · On-site

Monitor incident trends and proactively resolve recurring issues through problem management or automation. Technical Operations & Troubleshooting Manage and support multiple integrated applications ...

Sprouts Farmers Market

Director Support Desk

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive problem management rigor: partner with product/engineering teams to identify root causes, reduce repeat incidents, and improve resilience through permanent fixes. Establish and mature ...

Sprouts Farmers Market

Director Support Desk

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role drives a multi-year Support Roadmap focused on AI-enabled support, self-service, and automation, while leading major incident and problem management to improve stability, reduce recurrence ...

Sprouts Farmers Market

Director Support Desk

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive problem management rigor: partner with product/engineering teams to identify root causes, reduce repeat incidents, and improve resilience through permanent fixes. Establish and mature ...

Sprouts Farmers Market

Director Support Desk

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role drives a multi-year Support Roadmap focused on AI-enabled support, self-service, and automation, while leading major incident and problem management to improve stability, reduce recurrence ...

Pearson

Lead, Service Management

Phoenix, AZ · On-site

$16 - $20.75/hr

Own and continuously improve service operations, including incident and problem management, plus ... service-health and performance reporting. * Lead the rapid response team for high-severity ...

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Problem Manager information

See Surprise, AZ salary details

$27.1K

$59.6K

$112K

How much do problem manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for problem manager in Surprise, AZ is $59,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Surprise, AZ look for?

The top searched job categories for Problem Manager jobs in Surprise, AZ are:

What cities near Surprise, AZ are hiring for Problem Manager jobs?

Cities near Surprise, AZ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Surprise, AZ as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,557 per year, or $28.6 per hour.

Premium Supervisor - Talking Stick Resort Amphitheater

Legends Global

Phoenix, AZ • On-site

Other

Re-posted 3 days ago

Job description

VIP Area Supervisor

Supervises and coordinates activities of stand workers in the VIP area. Oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning). Ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary. Efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies. Manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions, willing and able to fill any position in the location, if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Knowledgeable of POS system including voids, credit card issues, closing out procedures. Inputting daily event sheets and daily reports. Work closely with the customer service department to improve customer service in all assigned areas. Do inventory at assigned locations. Handle assigned area schedules, make changes, print and post them. Must maintain a friendly, positive attitude and a professional demeanor at all times. Ability to interact with guests and staff in order to insure guest satisfaction. Must have extensive knowledge of food and beverage menu, specials and services offered. Know the "layout" of the venue and assigned area where you are working. Provide guests with personal service and attention to detail that will exceed expectations. Maintain a clean, neat and safe work area. Ability to assure compliance with company service standards, company inventory and cash control procedures. Work as a team with fellow associates and other service departments within venue. Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays. Must meet state and local health requirements for food handlers and alcoholic beverage services.

Must have two (2) to four (4) years working in a fast paced, high-end club, restaurant or catering location. High School Diploma, some college preferred. Must be proactive, self-motivated, organized and the ability to prioritize as needed. Must be detail oriented. Ability to work under pressure and adapt to change quickly. Must be punctual and dependable. Must be able to read and maintain information. Must be able to perform simple mathematical calculations. Must be able to speak, read, write and understand English. Ability to move quickly and act on assigned duties within production and service time frames established. Must maintain personal hygiene and a well-groomed appearance. Ability to walk long distances and stand for extended periods of time. Must be able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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