ZipRecruiter

Log In

1

Problem Manager Jobs in Surprise, AZ (NOW HIRING)

next page

Showing results 1-20

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Surprise, AZ

Problem Manager information

See Surprise, AZ salary details

$27.1K

$59.6K

$112K

How much do problem manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for problem manager in Surprise, AZ is $59,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What job categories do people searching Problem Manager jobs in Surprise, AZ look for? The top searched job categories for Problem Manager jobs in Surprise, AZ are:
What cities near Surprise, AZ are hiring for Problem Manager jobs? Cities near Surprise, AZ with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Surprise, AZ as of July 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,557 per year, or $28.6 per hour.
IM Service Support Manager

IM Service Support Manager

Global Credit Union

Glendale, AZ • On-site

$109K - $191K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 hours ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Primary Functions: Direct and mature the credit union's enterprise service delivery function, ensuring exceptional end user experience, operational stability, and high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud environment. Partner closely with Agile delivery teams to ensure operational readiness, smooth transitions, and alignment between product development and production support.
Duties and Responsibilities:
  1. Champion end user experience by ensuring service quality, responsiveness, and satisfaction across all technology support channels, including reporting on service performance and user experience trends.
  2. Ensure credit union and departmental policies, standards, and regulatory requirements are consistently followed.
  3. Develop, maintain, and continuously improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned to business expectations.
  4. Direct Problem Management practices to identify root causes, eliminate recurring issues, and drive long term service stability.
  5. Direct Transition & Change Management processes to ensure safe, predictable, and well communicated changes across hybrid cloud environments.
  6. Represent IM Operations within Enterprise Architecture and Agile Product Development programs, ensuring these teams understand and apply the transition framework and that all project transitions incorporate required operational readiness activities.
  7. Own the Major Incident Response Program and assure leadership during major incident responses, ensuring structured coordination, communication, escalation, and timely restoration of services, including post incident reviews and continuous program improvement.
  8. Foster a high performance culture through coaching, mentoring, and development of Service Desk and Service Delivery staff.
  9. Perform other duties as assigned.

Qualifications
Education: Bachelor's degree in Computer Information Systems, Information Technology, or related field.
Creditable Experience in Lieu of Education: Equivalent Combination of experience, management background, and relevant technology or ITIL certifications.
Experience/Skills: (Modern, industry-aligned expectations) Five to seven years of experience in IT service delivery, technical support, or related operational roles. Three or more years in a leadership or supervisory capacity within an IT support or service delivery environment. Experience managing or contributing to Service Desk, Problem Management, Change/Transition Management, or Major Incident Response functions. Familiarity with ITSM frameworks such as ITIL (ITIL 4 preferred). Experience working within or alongside Agile delivery teams, with an understanding of how service delivery functions integrate into Agile product lifecycles. Ability to interpret service delivery metrics and use them to drive improvements in user experience and service quality. Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams. General understanding of hybrid cloud environments and modern enterprise support models. Demonstrated ability to lead teams, coach staff, and foster a high performance culture. On call availability required.
Tenure: Not applicable
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 05
$109,361 - $191,554 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

What Global Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply