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Problem Manager Jobs in Surprise, AZ (NOW HIRING)

PetSmart

PetsHotel Lead

Scottsdale, AZ · On-site

$16.67 - $29.44/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetSmart Careers

PetsHotel Lead

Scottsdale, AZ · On-site

$16.67 - $29.44/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetSmart Careers

PetsHotel Lead

Scottsdale, AZ · On-site

$16.67 - $29.44/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetSmart

PetsHotel Lead

Scottsdale, AZ · On-site

$16.67 - $29.44/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PNC Bank

Incident & Problem Consultant

Phoenix, AZ · On-site +1

Open and manage major incident bridge calls. Lead and facilitate crossfunctional technical teams to drive rapid issue resolution. Maintain a strong command-and-control presence, ensuring focus ...

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Problem Manager information

See Surprise, AZ salary details

$27.1K

$59.6K

$112K

How much do problem manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for problem manager in Surprise, AZ is $59,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What job categories do people searching Problem Manager jobs in Surprise, AZ look for? The top searched job categories for Problem Manager jobs in Surprise, AZ are:
What cities near Surprise, AZ are hiring for Problem Manager jobs? Cities near Surprise, AZ with the most Problem Manager job openings:
Problem Manager jobs near you

ITSM Problem management consultant

Purple Drive Technologies

Scottsdale, AZ • On-site

Full-time

Posted 10 days ago

Job description

Overview:
Job Title: SRE - Problem Management
Location: Scottsdale, AZ
Experience Required: 8+ Years
Role Overview
We are looking for an experienced SRE Professional specializing in Problem Management and Change Management within ITIL/ITSM-driven environments. The ideal candidate will lead end-to-end Problem Management activities, govern Change Management processes, and ensure operational stability through strong process adherence and continuous improvement.
Key Responsibilities
Problem Management
  • Lead and execute Problem Management processes across production environments.
  • Conduct root cause analysis (RCA), create corrective/preventive action plans, and ensure closure.
  • Review recurring incidents and drive long-term service stability.
  • Track problem tickets, monitor trends, and provide actionable insights.
Change Management
  • Manage and facilitate CAB (Change Advisory Board) meetings.
  • Review, validate, and approve change requests based on risk and business impact.
  • Maintain and update change schedules to avoid conflicts and reduce downtime.
  • Evaluate change records for accuracy, completeness, and compliance with ITIL controls.
Configuration & Process Governance
  • Oversee and update CMDB records to maintain configuration accuracy.
  • Ensure all changes adhere to ITIL/ITSM standards and organizational policies.
  • Train stakeholders on Change and Problem Management processes.
  • Identify gaps and drive continuous process improvements across SRE functions.
Stakeholder Management
  • Collaborate closely with infrastructure, operations, and application teams.
  • Communicate effectively with senior leaders and technical teams.
  • Provide regular performance and compliance reports.
Required Skills & Experience
  • 6+ years of ITIL/ITSM experience, with strong knowledge of ITIL framework.
  • Proven experience in Problem Management & Change Management in enterprise environments.
  • Hands-on experience managing CAB reviews, change requests, impact assessments, and approvals.
  • Strong understanding of Change Advisory processes and governance.
  • Familiarity with CMDB updates, configuration tracking, and ITSM tools (ServiceNow preferred).
  • Excellent communication, documentation, and process-oriented thinking.
  • Ability to drive continuous improvement initiatives across operations.

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