ZipRecruiter

Log In

1

Problem Manager Jobs in Surprise, AZ (NOW HIRING)

Drunix Solution Inc

Mainframe System Programmer

Phoenix, AZ · On-site

$54.50 - $69.50/hr

Problem Management & Troubleshooting: * Diagnose and resolve system-related issues, including system abends and failures. * Perform root cause analysis for outages and major incidents. * Work with ...

New

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Ensure that knowledge entries in the support ...

Tohono O'odham Nation

PC Technician

Glendale, AZ · On-site

$20.19 - $27.84/hr

Logs and tracks calls using problem management database and maintains history records and related problem documentation.Prepares standard statistical reports, such as help desk incident reports.

Home - Tohono O'odham Nation

PC Technician

Glendale, AZ · On-site

$17.25 - $23/hr

Logs and tracks calls using problem management database and maintains history records and related problem documentation. * Prepares standard statistical reports, such as help desk incident reports.

Tohono O'odham Nation

PC Technician

Glendale, AZ · On-site

$20.19 - $27.84/hr

Logs and tracks calls using problem management database and maintains history records and related problem documentation. * Prepares standard statistical reports, such as help desk incident reports.

AllStar Elite

Area Manager

Glendale, AZ · On-site

$70K - $80K/yr

Area Managers use leadership and problem-solving skills to manage managers in certain geographical locations. Area Managers have the following responsibilities: * Recruit, hire and train new managers ...

previous page

Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Surprise, AZ

Problem Manager information

See Surprise, AZ salary details

$27.1K

$59.6K

$112K

How much do problem manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for problem manager in Surprise, AZ is $59,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Surprise, AZ look for?

The top searched job categories for Problem Manager jobs in Surprise, AZ are:

What cities near Surprise, AZ are hiring for Problem Manager jobs?

Cities near Surprise, AZ with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Surprise, AZ as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,557 per year, or $28.6 per hour.

Technology Specialist - IT Service, Support and Operations | Java | Java - ALL

Spruce Infotech

Phoenix, AZ • On-site

Full-time

Re-posted 15 days ago

Job description

Job Title: Java Application Support
Work Location & Reporting Address: Phoenix, Az 85054 ( Hybrid )
Vendor Rate: XXX/Hr
Contract duration: 6 months
Target Start Date: 14-Aug-26
Does this position require Visa independent candidates only? Yes
Must Have Skills and JD
Expertise in supporting and maintaining enterprise Java applications. Strong experience in Java, Spring Boot, REST APIs, Microservices, SQL databases, Linux/Unix environments, and application servers. Skilled in analyzing production issues, incident management, troubleshooting, root cause analysis (RCA), performance monitoring, deployment support, and release management. Hands-on experience with monitoring tools, ServiceNow, Jira, Git, Jenkins, and CI/CD processes. Proven ability to work with cross-functional teams to resolve critical production incidents, ensure application availability, meet SLA requirements, and provide business continuity support in 24x7 environments. Good understanding of ITIL processes, change management, problem management, and production support best practices.
Nice to have skills
#Closely working with client
#Good communication
Detailed Job Description
Looking for a Java Application Support Engineer in supporting enterprise Java applications, incident management, troubleshooting, and ensuring high availability of production systems.
Minimum years of experience: 5Yrs
Top 3 responsibilities you would expect the Subcon to shoulder and execute
#Individual contributor
#Strong development experience and leading dev module
#Work with client directly
Interview Process (Is face to face required?) Video Call
Project Code: ISP USD for INFYCITYPARK2

Apply