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Problem Manager Jobs in Arizona (NOW HIRING)

krg technology inc

Business System Analyst

Tempe, AZ · On-site

... Problem Management, Critical Incident coordination and handling Must have good analytical and problem solving skills Strong written and verbal communication skills Additional Information Full Time ...

MDAEdge

OpCenter Discrete MES Developer

Phoenix, AZ · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

VDart Inc

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

... Problem Management, SR Management Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

PNC

Account Manager I - Treasury Management

Phoenix, AZ · On-site

... Problem Management Process Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable ...

New

VDart Inc

Web Methods Support Analyst

Phoenix, AZ · On-site

$81K - $82K/yr

Strong experience in Production Support Experience, Web Methods, Incident Management, Change Management, Problem Management, SR Management Additional Information All your information will be kept ...

Collabera

IT Analyst III

Tucson, AZ · On-site

Management of service requests through problem resolution and/or escalation to Tier III support resources. Track and report issues within the CPI (bug fix) process to assure proper resolution to ...

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Problem Manager information

See Arizona salary details

$26.1K

$57.2K

$107.6K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Arizona is $57,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $78,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Arizona look for?

The top searched job categories for Problem Manager jobs in Arizona are:

What cities in Arizona are hiring for Problem Manager jobs?

Cities in Arizona with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,241 per year, or $27.5 per hour.

Banking Channels Production Services Specialist ll

Bank of America

Chandler, AZ • On-site

$16.25 - $22/hr

Full-time

Posted 10 days ago

Bank Of America rating

8.2

Company rating: 8.2 out of 10

Based on 527 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.
Responsibilities:
  • Drive identification, triage, and resolution of production incidents with minimal business disruption
  • Drive Problem Management, including root cause analysis (RCA), mitigation, and permanent fix tracking
  • Manage incident and problem tickets through the enterprise ITSM platform, ensuring SLA adherence
  • Coordinate real-time restoration activities, engaging development, infrastructure, and vendor teams
  • Oversee capacity and performance management, proactively identifying and mitigating risks
  • Utilize modern monitoring and observability tools such as Splunk, Dynatrace, and Geneos for proactive detection
  • Build and enhance automation scripts, dashboards, and alerts to reduce manual effort
  • Support CI/CD pipelines, including automated release and deployment processes
  • Partner with Engineering teams for onboarding new services, major upgrades, and platform changes
  • Ensure operational readiness for releases, deployments, and infrastructure upgrades

Required Qualifications
  • THIS POSITION WILL REQUIRE WORK ON SOME HOLIDAYS AND WEEKEND FOR RELEASES
  • 5-8 years of hands-on experience in L2/L3 Application Production Support within banking or financial services
  • Strong experience supporting Corporate Banking and Channel applications, with a solid understanding of regional and global payment products and clearing systems.
  • Proven experience managing regional regulatory requirements and handling communications with regulators and senior stakeholders
  • Expertise in Incident, Problem, Change, Release, and Deployment Management
  • Hands-on experience with monitoring and observability tools such as: Splunk, Dynatrace, Geneos
  • Experience working with CI/CD and automated release/deployment toolsets
  • Strong technical knowledge of Java / J2EE (Core Java, Web Services), integration technologies (SOAP/REST, MQ, Microservices), middleware platforms (IBM WebSphere MQ, JBoss, MuleSoft), and certificate management for secure application-to-application and external connectivity in banking environments
  • Unix and Windows operating systems with scripting capability
  • Databases (Oracle, Sybase, MS SQL Server, SQL) for production troubleshooting
  • Experience handling real-time production incidents and high-severity outages
  • Excellent written and verbal communication skills with ability to engage senior stakeholders
  • Strong analytical skills with attention to detail and effective prioritization
  • Self-motivated, proactive, resilient, and able to work independently and within global teams
  • Demonstrated flexibility to work shift patterns, weekends, and public holidays

Desired Qualifications
  • Experience supporting Payments & Settlement systems,
  • End-to-end exposure to Production Shared Services, including: Service analytics and reporting, Application monitoring and governance, Capacity and availability management
  • Strong experience driving automation and operational efficiency improvements
  • Exposure to DevOps practices and closer alignment with engineering teams
  • Ability to define, track, and present service stability KPIs and operational metrics
  • Experience serving as a senior escalation point for complex, cross-functional incidents
  • Awareness of technology risk management and operational risk controls in a banking environment
  • Experience mentoring junior team members and collaboration with offshore or regional support teams
  • Recognized as a senior subject-matter expert (SME) providing guidance and thought leadership without direct people management responsibility

Skills:
  • Adaptability
  • Analytical Thinking
  • Influence
  • Production Support
  • Risk Management
  • Automation
  • Collaboration
  • Innovative Thinking
  • Result Orientation
  • Solution Design
  • Business Acumen
  • DevOps Practices
  • Solution Delivery Process
  • Stakeholder Management

Shift:
1st shift (United States of America)
Hours Per Week:
40

What Bank Of America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1998

Social media

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