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Problem Management Analyst Jobs (NOW HIRING)

Stellantis

Problem Management Analyst

Auburn Hills, MI · On-site

Own recurring off-board and on-board issues through the Problem Management process, including creating and maintaining problem records in Jira, performing impact analysis, defining priority based on ...

BC Forward

Problem Manager

Jersey City, NJ · On-site

ITIL methodology and hands-on Incident, Problem, and Change Management. 3-5 years leading Problem Management analysis and structured investigations. Proficiency with RCA techniques, including 5 Whys ...

1 point system

Problem Management Engineer

Boston, MA · On-site

$112K - $146K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem ... Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5‑Whys ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

Dtcc

Problem Management Associate

Dallas, TX · On-site

$15.75 - $20.75/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

Leidos

Problem Management Specialist

Arlington, VA

This is an exciting opportunity to use your analytical leadership and IT service management ... As the Problem Management Lead, you will serve as a key analytical leader responsible for ...

New

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$14.25 - $19/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

DTCC

Problem Management Associate

Coppell, TX · On-site

$14.75 - $19.50/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

DTCC

Problem Management Associate

Coppell, TX · On-site

$15 - $20/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

Dtcc

Problem Management Associate

Coppell, TX · On-site

$14.75 - $19.50/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

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Problem Management Analyst information

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How much do problem management analyst jobs pay per year?

As of Jun 25, 2026, the average yearly pay for problem management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Problem Management Analyst vs Incident Coordinator?

AspectProblem Management AnalystIncident Coordinator
Primary FocusIdentifying root causes of recurring issues and preventing future problemsManaging and resolving individual incidents to restore services quickly
ResponsibilitiesAnalyzing problem trends, coordinating problem resolution, and implementing solutionsLogging incidents, prioritizing, and coordinating immediate response efforts
CertificationsITIL Foundation, Problem Management certifications often preferredITIL Foundation, Incident Management certifications often preferred
Work EnvironmentIT support teams, service management departmentsHelp desks, support centers, IT service desks

The Problem Management Analyst focuses on diagnosing and preventing recurring issues, while the Incident Coordinator handles immediate incident resolution. Both roles are essential in IT service management, often working together to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as a Problem Management Analyst, and why are they important?

To thrive as a Problem Management Analyst, you typically need strong analytical abilities, a background in IT service management, and familiarity with ITIL frameworks or equivalent qualifications. Experience with incident and problem management tools such as ServiceNow, Jira, or BMC Remedy, along with ITIL certification, is highly valuable. Excellent communication, critical thinking, and collaboration skills help analysts effectively investigate root causes and coordinate resolutions across teams. These competencies are crucial for minimizing service disruptions, improving IT processes, and ensuring organizational stability.

How does a Problem Management Analyst typically collaborate with other IT teams to resolve recurring issues?

Problem Management Analysts work closely with service desk staff, incident management teams, and technical specialists to identify and analyze the root causes of recurring IT issues. They facilitate cross-functional meetings, share findings and trend reports, and coordinate action plans to implement long-term solutions. This collaborative approach ensures that underlying problems are addressed efficiently, reducing future incidents and improving overall service quality.

What are Problem Management Analysts?

Problem Management Analysts are IT professionals responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems within an organization's IT infrastructure. They work to minimize the impact of issues on business operations by preventing future incidents and ensuring long-term solutions are implemented. Their role often involves data analysis, coordination with technical teams, and continuous improvement of processes to enhance system reliability and performance.
More about Problem Management Analyst jobs
What states have the most Problem Management Analyst jobs? States with the most job openings for Problem Management Analyst jobs include:
What job categories do people searching Problem Management Analyst jobs look for? The top searched job categories for Problem Management Analyst jobs are:
Problem Management Analyst jobs near you
Infographic showing various Problem Management Analyst job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

Problem Management Analyst

Prophecy Technologies

Austin, TX • On-site

Full-time

Posted 23 days ago

Job description

Role Overview:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating, categorizing, and identifying patterns across incident and PIR data-to ensure prevention initiatives are driven with speed, accuracy, and impact.
Key Responsibilities:
  • Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
  • Identify gaps in categorization and surface misclassified records
  • Propose improvements to taxonomy and data structuring
  • Ensure data integrity to enable reliable trend analysis and decision-making
  • Maintain real-time awareness of incident activity and emerging risks
  • Identify recurring themes, tooling gaps, and process bottlenecks
  • Build and maintain a backlog of preventive improvement opportunities
  • Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead

Required Skills:
  • Strong analytical mindset with experience in incident/problem management environments
  • Proficient in Tableau dashboard creation
  • Corrective Action Management
  • Cross-Functional Coordination
  • Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
  • Proficiency in data analysis, reporting, and visualization tools
  • Ability to work with large datasets and identify meaningful patterns
  • Excellent communication and stakeholder management skills
  • Strong ownership and execution capability

Qualifications:
  • 8+ years of experience

Apply