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Problem Management Analyst Jobs (NOW HIRING)

Diverse Lynx

Problem Management Analyst

Austin, TX · On-site

Diverse Lynx is a company focused on providing equal employment opportunities, and they are seeking a Problem Management Analyst to partner with the Problem Management Lead. The role involves ...

Stellantis

Problem Management Analyst

Auburn Hills, MI · On-site

Own recurring off-board and on-board issues through the Problem Management process, including creating and maintaining problem records in Jira, performing impact analysis, defining priority based on ...

Artech

Problem Manager

Jersey City, NJ · On-site

Minimum 3 - 5 years of experience leading Problem Management analysis. * Incident/Problem/Change Management, Release/Deployment, Operational Readiness. * Excellent analytical and problem-solving ...

1 point system

Problem Management Engineer

Boston, MA · On-site

$112.40K - $146.10K/yr

REQUIRED SKILLS Problem Management Leadership * Lead and oversee the end‑to‑end Problem ... Lead and validate structured Root Cause Analysis (RCA) using methodologies such as 5‑Whys ...

Genesis10

Problem Manager

Jersey City, NJ · On-site

$36.35 - $44.35/hr

Minimum 3-5 years of experience leading Problem Management analysis * Experience leading structured investigations using methodologies like 5 Whys * Familiar with ITIL methodology for Incident ...

ASM Research

Problem Manager

Root Cause Analysis & Problem Solving * ITIL Framework Knowledge * Incident Management Integration * Problem Lifecycle Management * Technical Infrastructure Knowledge Preferred Skills * ITIL ...

Collabera Technologies

Problem Manager

Charlotte, NC · On-site

$65 - $70/hr

Problem Manager Contract: Charlotte, North Carolina, US Salary Range: 65.00 - 70.00 | Per Hour Job ... Process Management * Infrastructure * Middleware * Root cause analysis * Change Reach Out to a ...

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How much do problem management analyst jobs pay per year?

As of Jun 3, 2026, the average yearly pay for problem management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Problem Management Analyst, and why are they important?

To thrive as a Problem Management Analyst, you typically need strong analytical abilities, a background in IT service management, and familiarity with ITIL frameworks or equivalent qualifications. Experience with incident and problem management tools such as ServiceNow, Jira, or BMC Remedy, along with ITIL certification, is highly valuable. Excellent communication, critical thinking, and collaboration skills help analysts effectively investigate root causes and coordinate resolutions across teams. These competencies are crucial for minimizing service disruptions, improving IT processes, and ensuring organizational stability.

How does a Problem Management Analyst typically collaborate with other IT teams to resolve recurring issues?

Problem Management Analysts work closely with service desk staff, incident management teams, and technical specialists to identify and analyze the root causes of recurring IT issues. They facilitate cross-functional meetings, share findings and trend reports, and coordinate action plans to implement long-term solutions. This collaborative approach ensures that underlying problems are addressed efficiently, reducing future incidents and improving overall service quality.

What are Problem Management Analysts?

Problem Management Analysts are IT professionals responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems within an organization's IT infrastructure. They work to minimize the impact of issues on business operations by preventing future incidents and ensuring long-term solutions are implemented. Their role often involves data analysis, coordination with technical teams, and continuous improvement of processes to enhance system reliability and performance.

What is the role of a problem management analyst?

A problem management analyst is responsible for identifying, analyzing, and resolving the root causes of recurring IT issues to improve system stability and prevent future incidents. They work closely with IT support teams, utilize tools like ITSM software, and often require certifications such as ITIL to effectively manage problem records and implement solutions.

What is the difference between Problem Management Analyst vs Incident Coordinator?

AspectProblem Management AnalystIncident Coordinator
Primary FocusIdentifying root causes of recurring issues and preventing future problemsManaging and resolving individual incidents to restore services quickly
ResponsibilitiesAnalyzing problem trends, coordinating problem resolution, and implementing solutionsLogging incidents, prioritizing, and coordinating immediate response efforts
CertificationsITIL Foundation, Problem Management certifications often preferredITIL Foundation, Incident Management certifications often preferred
Work EnvironmentIT support teams, service management departmentsHelp desks, support centers, IT service desks

The Problem Management Analyst focuses on diagnosing and preventing recurring issues, while the Incident Coordinator handles immediate incident resolution. Both roles are essential in IT service management, often working together to ensure smooth IT operations.

More about Problem Management Analyst jobs
What states have the most Problem Management Analyst jobs? States with the most job openings for Problem Management Analyst jobs include:
What job categories do people searching Problem Management Analyst jobs look for? The top searched job categories for Problem Management Analyst jobs are:
Problem Management Analyst jobs near you
Infographic showing various Problem Management Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 28% Full Time, 57% Part Time, 1% Temporary, 12% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

Problem Management Analyst

AspireIT Solutions

Austin, TX • Hybrid

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Problem Management Analyst

Location: Austin, TX (Onsite/Hybrid) 

Experience: 5+ Years 

Partner with the Problem Management Lead to transform reactive incident data into proactive, systemic improvements. This role owns the analytical foundation — validating, categorizing, and identifying patterns across incidents and Post-Incident Reports (PIRs) to drive speed, accuracy, and measurable impact.

Key Responsibilities 1. Incident & PIR Data Quality
  • Validate, cleanse, and categorize incidents and PIRs into existing problem sets
  • Identify categorization gaps and surface misclassified records
  • Propose improvements to taxonomy and data structuring
  • Ensure data integrity for reliable trend analysis and decision-making
2. Pattern Recognition & Prevention Pipeline
  • Maintain real-time awareness of incident activity and emerging risks
  • Identify recurring themes, tooling gaps, and process bottlenecks
  • Build and maintain a backlog of preventive improvement opportunities
  • Execute small-to-medium initiatives end-to-end with the Problem Management Lead
3. Reporting & Narrative Development
  • Develop, refresh, and maintain dashboards, reports, and executive decks
  • Integrate and analyze data from multiple ticketing and data systems
  • Translate complex, multi-source data into clear, actionable insights
  • Ensure high accuracy and quality in all reporting outputs
4. Cross-Functional Coordination
  • Drive DRI (Directly Responsible Individual) syncs and working sessions
  • Manage action trackers, meeting agendas, and follow-ups
  • Facilitate knowledge transfer and documentation across teams
  • Ensure smooth progression of problem management workflows
5. Corrective Action Management
  • Track and drive post-incident corrective actions to closure
  • Conduct regular check-ins with stakeholders
  • Escalate risks or delays proactively
  • Ensure accountability and completion — not just documentation — of actions
At ASPIRE IT SOLUTIONS INC, we''re not just another staffing and recruiting agency; we''re your strategic partner in talent acquisition and career advancement.
Based in the vibrant community of Frisco, TX, we specialize in connecting top-tier talent with leading companies across industries.
What Sets Us Apart?
-Personalized Approach: We believe in the power of tailored solutions. Our dedicated team takes the time to understand your unique needs and aspirations, ensuring the perfect match every time.
-Industry Expertise: With years of experience under our belt, we''ve honed our expertise in various sectors, from technology and finance to healthcare and beyond.
-Commitment to Excellence: Quality is non-negotiable for us. We''re committed to delivering unparalleled service, exceeding expectations at every turn.

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