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ASM Research

Problem Manager

Root Cause Analysis & Problem Solving * ITIL Framework Knowledge * Incident Management Integration * Problem Lifecycle Management * Technical Infrastructure Knowledge Preferred Skills * ITIL ...

iFLOW

Hardware Asset Management Analyst

Plano, TX · On-site

Support incident and problem management related to hardware assets. Generate reports and analytics on hardware asset status, utilization, and costs. Investigate anomalies in asset data and resolve ...

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How much do problem management analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for problem management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Problem Management Analyst vs Incident Coordinator?

AspectProblem Management AnalystIncident Coordinator
Primary FocusIdentifying root causes of recurring issues and preventing future problemsManaging and resolving individual incidents to restore services quickly
ResponsibilitiesAnalyzing problem trends, coordinating problem resolution, and implementing solutionsLogging incidents, prioritizing, and coordinating immediate response efforts
CertificationsITIL Foundation, Problem Management certifications often preferredITIL Foundation, Incident Management certifications often preferred
Work EnvironmentIT support teams, service management departmentsHelp desks, support centers, IT service desks

The Problem Management Analyst focuses on diagnosing and preventing recurring issues, while the Incident Coordinator handles immediate incident resolution. Both roles are essential in IT service management, often working together to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as a Problem Management Analyst, and why are they important?

To thrive as a Problem Management Analyst, you typically need strong analytical abilities, a background in IT service management, and familiarity with ITIL frameworks or equivalent qualifications. Experience with incident and problem management tools such as ServiceNow, Jira, or BMC Remedy, along with ITIL certification, is highly valuable. Excellent communication, critical thinking, and collaboration skills help analysts effectively investigate root causes and coordinate resolutions across teams. These competencies are crucial for minimizing service disruptions, improving IT processes, and ensuring organizational stability.

How does a Problem Management Analyst typically collaborate with other IT teams to resolve recurring issues?

Problem Management Analysts work closely with service desk staff, incident management teams, and technical specialists to identify and analyze the root causes of recurring IT issues. They facilitate cross-functional meetings, share findings and trend reports, and coordinate action plans to implement long-term solutions. This collaborative approach ensures that underlying problems are addressed efficiently, reducing future incidents and improving overall service quality.

What are Problem Management Analysts?

Problem Management Analysts are IT professionals responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems within an organization's IT infrastructure. They work to minimize the impact of issues on business operations by preventing future incidents and ensuring long-term solutions are implemented. Their role often involves data analysis, coordination with technical teams, and continuous improvement of processes to enhance system reliability and performance.
More about Problem Management Analyst jobs
What states have the most Problem Management Analyst jobs? States with the most job openings for Problem Management Analyst jobs include:
What job categories do people searching Problem Management Analyst jobs look for? The top searched job categories for Problem Management Analyst jobs are:
Problem Management Analyst jobs near you
Problem Manager

Problem Manager

ASM Research

Remote

Full-time

Re-posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

27th of 210 rated it services

Job description

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve overall system stability and performance.
Key Responsibilities
  • Manage the lifecycle of all problems from initial detection through resolution
  • Conduct root cause analysis (RCA) on IT infrastructure issues
  • Develop and implement permanent corrective actions
  • Prioritize problems based on impact and urgency
  • Collaborate with incident management teams on integration
  • Develop process improvements to prevent problem recurrence
  • Maintain comprehensive problem records and documentation
  • Generate problem management reports and metrics

Required Qualifications
  • Bachelor's degree in IT, Computer Science, or Business Administration (or equivalent experience)
  • 4+ years of experience in problem management or incident management
  • Strong understanding of ITIL frameworks and best practices
  • Proficiency with problem and incident management tools and systems
  • Expert-level root cause analysis skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple issues simultaneously
  • Experience with federal IT environments

Job Specific Skills
  • Root Cause Analysis & Problem Solving
  • ITIL Framework Knowledge
  • Incident Management Integration
  • Problem Lifecycle Management
  • Technical Infrastructure Knowledge

Preferred Skills
  • ITIL Foundation or Certified Problem Manager certification
  • CASTLE-NET IT environment familiarity
  • ServiceNow or similar ticketing system expertise
  • Federal contracting background
  • Change Management experience

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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