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Problem Management Analyst Jobs (NOW HIRING)

ASM Research

Problem Manager, Mid

Proficiency using problem and incident management tools and systems and experience conducting root cause analysis and implementing corrective actions. * Strong problem-solving, analytical ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for the effective implementation of the CBP Problem Management process and for ensuring ...

MicroTech

Problem Support Manager

Orlando, FL

Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for the effective implementation of the CBP Problem Management process and for ensuring ...

TekSynap

Problem Support Manager

Springfield, VA

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Responsible for performing trend analysis of incidents to prevent future incidents from happening ... Responsible for the effective implementation of the CBP Problem Management process and for ensuring ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements ... Responsible for making temporary solutions (workarounds) available to incident management and for ...

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How much do problem management analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for problem management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Problem Management Analyst vs Incident Coordinator?

AspectProblem Management AnalystIncident Coordinator
Primary FocusIdentifying root causes of recurring issues and preventing future problemsManaging and resolving individual incidents to restore services quickly
ResponsibilitiesAnalyzing problem trends, coordinating problem resolution, and implementing solutionsLogging incidents, prioritizing, and coordinating immediate response efforts
CertificationsITIL Foundation, Problem Management certifications often preferredITIL Foundation, Incident Management certifications often preferred
Work EnvironmentIT support teams, service management departmentsHelp desks, support centers, IT service desks

The Problem Management Analyst focuses on diagnosing and preventing recurring issues, while the Incident Coordinator handles immediate incident resolution. Both roles are essential in IT service management, often working together to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as a Problem Management Analyst, and why are they important?

To thrive as a Problem Management Analyst, you typically need strong analytical abilities, a background in IT service management, and familiarity with ITIL frameworks or equivalent qualifications. Experience with incident and problem management tools such as ServiceNow, Jira, or BMC Remedy, along with ITIL certification, is highly valuable. Excellent communication, critical thinking, and collaboration skills help analysts effectively investigate root causes and coordinate resolutions across teams. These competencies are crucial for minimizing service disruptions, improving IT processes, and ensuring organizational stability.

How does a Problem Management Analyst typically collaborate with other IT teams to resolve recurring issues?

Problem Management Analysts work closely with service desk staff, incident management teams, and technical specialists to identify and analyze the root causes of recurring IT issues. They facilitate cross-functional meetings, share findings and trend reports, and coordinate action plans to implement long-term solutions. This collaborative approach ensures that underlying problems are addressed efficiently, reducing future incidents and improving overall service quality.

What are Problem Management Analysts?

Problem Management Analysts are IT professionals responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems within an organization's IT infrastructure. They work to minimize the impact of issues on business operations by preventing future incidents and ensuring long-term solutions are implemented. Their role often involves data analysis, coordination with technical teams, and continuous improvement of processes to enhance system reliability and performance.
More about Problem Management Analyst jobs
What states have the most Problem Management Analyst jobs? States with the most job openings for Problem Management Analyst jobs include:
What job categories do people searching Problem Management Analyst jobs look for? The top searched job categories for Problem Management Analyst jobs are:
Problem Management Analyst jobs near you
Problem Manager, Mid

Problem Manager, Mid

ASM Research

Remote

Full-time

Re-posted 8 hours ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

27th of 210 rated it services

Job description

The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This role leads structured investigations into major and recurring issues, coordinating cross-functional technical teams to diagnose underlying faults and design sustainable fixes. The manager prioritizes problems based on impact and urgency, manages the problem backlog, and ensures tight linkage with incident, change, and release processes to protect the availability of mission-critical systems.
Key Responsibilities
  • Own the end-to-end problem lifecycle, from detection and logging through investigation, remediation, and closure.
  • Apply ITIL-aligned problem management practices and ensure integration with incident, change, and configuration management processes.
  • Lead and facilitate technical problem reviews and investigations, using methods such as 5 Whys, fishbone diagrams, and timeline analysis to identify root causes.
  • Analyze incident trends, recurring outage patterns, and monitoring data to proactively identify candidate problems and initiate improvement efforts.
  • Maintain and curate a known error database and problem knowledge base so workarounds and lessons learned are documented and reused across support teams.
  • Coordinate with change management to plan and validate problem-related changes, ensuring fixes are tested and verified in production.
  • Track and report problem management metrics (for example, recurring incident counts, mean time to resolve problems, backlog aging) and use them to drive service improvement.
  • Communicate root causes, remediation plans, and progress clearly to technical teams, service owners, and business stakeholders.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
  • Typically 4-7 years of experience in problem management, incident management, or related IT operations roles.
  • Strong understanding of problem management principles, frameworks, and best practices (for example, ITIL).
  • Proficiency using problem and incident management tools and systems and experience conducting root cause analysis and implementing corrective actions.
  • Strong problem-solving, analytical, communication, and organizational skills, with the ability to manage and prioritize multiple problems.
  • Must have a current secret security clearance.

Preferred Qualifications
  • Experience working in highly regulated federal IT environments.
  • Relevant certifications such as ITIL Foundation or Certified Problem Manager.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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