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Problem Management Analyst Jobs (NOW HIRING)

BC Forward

IT Problem Manager

Jersey City, NJ · On-site

$46.34/hr

ITIL methodology and hands-on Problem, Incident, and Change Management experience. 3-5 years leading Problem Management analysis and structured investigations. Proficiency facilitating RCA using 5 ...

iFlow Inc

Hardware Asset Management Analyst

Plano, TX · On-site

Support incident and problem management related to hardware assets. Generate reports and analytics on hardware asset status, utilization, and costs. Investigate anomalies in asset data and resolve ...

iFLOW

Hardware Asset Management Analyst

Plano, TX · On-site

Support incident and problem management related to hardware assets. Generate reports and analytics on hardware asset status, utilization, and costs. Investigate anomalies in asset data and resolve ...

ASM Research

Problem Manager, Mid

Proficiency using problem and incident management tools and systems and experience conducting root cause analysis and implementing corrective actions. * Strong problem-solving, analytical ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

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Problem Management Analyst information

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How much do problem management analyst jobs pay per year?

As of Jun 25, 2026, the average yearly pay for problem management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between Problem Management Analyst vs Incident Coordinator?

AspectProblem Management AnalystIncident Coordinator
Primary FocusIdentifying root causes of recurring issues and preventing future problemsManaging and resolving individual incidents to restore services quickly
ResponsibilitiesAnalyzing problem trends, coordinating problem resolution, and implementing solutionsLogging incidents, prioritizing, and coordinating immediate response efforts
CertificationsITIL Foundation, Problem Management certifications often preferredITIL Foundation, Incident Management certifications often preferred
Work EnvironmentIT support teams, service management departmentsHelp desks, support centers, IT service desks

The Problem Management Analyst focuses on diagnosing and preventing recurring issues, while the Incident Coordinator handles immediate incident resolution. Both roles are essential in IT service management, often working together to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as a Problem Management Analyst, and why are they important?

To thrive as a Problem Management Analyst, you typically need strong analytical abilities, a background in IT service management, and familiarity with ITIL frameworks or equivalent qualifications. Experience with incident and problem management tools such as ServiceNow, Jira, or BMC Remedy, along with ITIL certification, is highly valuable. Excellent communication, critical thinking, and collaboration skills help analysts effectively investigate root causes and coordinate resolutions across teams. These competencies are crucial for minimizing service disruptions, improving IT processes, and ensuring organizational stability.

How does a Problem Management Analyst typically collaborate with other IT teams to resolve recurring issues?

Problem Management Analysts work closely with service desk staff, incident management teams, and technical specialists to identify and analyze the root causes of recurring IT issues. They facilitate cross-functional meetings, share findings and trend reports, and coordinate action plans to implement long-term solutions. This collaborative approach ensures that underlying problems are addressed efficiently, reducing future incidents and improving overall service quality.

What are Problem Management Analysts?

Problem Management Analysts are IT professionals responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems within an organization's IT infrastructure. They work to minimize the impact of issues on business operations by preventing future incidents and ensuring long-term solutions are implemented. Their role often involves data analysis, coordination with technical teams, and continuous improvement of processes to enhance system reliability and performance.
More about Problem Management Analyst jobs
What states have the most Problem Management Analyst jobs? States with the most job openings for Problem Management Analyst jobs include:
What job categories do people searching Problem Management Analyst jobs look for? The top searched job categories for Problem Management Analyst jobs are:
Problem Management Analyst jobs near you
Infographic showing various Problem Management Analyst job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

IT Problem Manager

BC Forward

Jersey City, NJ • On-site

$46.34/hr

Other

Posted 4 days ago

Job description

Job Title: Production / Technical Support III - Problem Manager Location: Jersey City, NJ Duration: Contract - 12 months Pay Range: $46.34/hr (W2) Job ID: 373833 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Problem Manager to join our dynamic team. The ideal candidate will have strong experience in ITIL-aligned Problem, Incident, and Change Management and a proven ability to lead root cause investigations, implement permanent fixes, and reduce repeat incidents to improve service reliability. Responsibilities: Own the end-to-end Problem Management lifecycle in alignment with ITIL standards.

Lead major problem investigations and deliver timely, documented root cause identification. Establish and maintain problem categorization, prioritization, and severity frameworks. Facilitate RCA using structured methods such as 5 Whys and Fishbone.

Ensure traceability between incidents, problems, and known errors. Partner with Engineering, Application, Infrastructure, and Business teams to define and implement permanent fixes. Track remediation actions to closure with accountability, timelines, and risk mitigation.

Document and manage interim workarounds and Known Error records. Analyze incident, alert, and trend data to identify emerging risks proactively. Drive improvements to monitoring, automation, controls, and platform resilience.

Reduce repeat incidents and operational noise through systemic remediation. Provide concise executive-level summaries on problem themes, risk exposure, and remediation progress. Participate in governance forums, service reviews, and risk discussions.

Continuously improve Problem Management processes, metrics, reporting, and documentation. Ensure integration with Incident, Change, Release, and Risk Management practices. Required Skills & Qualifications: ITIL methodology and hands-on Problem, Incident, and Change Management experience.

3-5 years leading Problem Management analysis and structured investigations. Proficiency facilitating RCA using 5 Whys and Fishbone techniques. Strong analytical and problem-solving skills with a strategic mindset.

Experience delivering cross-functional solutions and thematic analysis to minimize risk. Working knowledge of Splunk for research and analysis. Excellent written and verbal communication skills with the ability to translate complex technical issues for diverse stakeholders.

Ability to work independently and within teams with strong facilitation and leadership skills. Proven capability to lead deep-dive investigations and drive resolution in technical or cross-functional environments. Detail-oriented with commitment to documentation, SLA adherence, and continuous improvement.

Preferred Skills: Experience using ServiceNow and BMC Remedy for ITSM processes. Knowledge of automation, self-healing, and proactive monitoring systems. Background in Release/Deployment and Operational Readiness.

Proficiency with Microsoft Suite of tools for reporting and documentation. Why BCforward? At BCforward, we believe in advancing lives and careers.

When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people.

Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.

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