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Job Summary:
KLS Martin Group is focused on advancing AI in their enterprise operations, and they are seeking an AI Program Manager to lead their AI program across all US business units. This role involves managing AI governance, driving pilots, and ensuring compliance with regulatory and quality standards in a medical device context.
Responsibilities:
• Maintain and evolve KLS Martin's AI framework, policies, and acceptable use guidelines.
• Operationalize the AI risk and ethics framework, including a risk taxonomy (hallucination, bias, data leakage, model drift, automation risk) and tiered review process for low, medium, and high risk use cases.
• Maintain the enterprise AI registry, the system of record for every AI tool and agent deployed at KLS, including ownership, data flows, and risk classification.
• Facilitate the AI Steering Committee and deliver regular reporting to executive leadership.
• Track emerging AI capabilities, vendor offerings, and industry practices, and recommend updates to the AI strategy, policies, and roadmap.
• Run the AI use case intake process, including scoring rubric, prioritization, and stage gates from idea through pilot to production.
• Partner with business units to identify, scope, and sponsor opportunities.
• Oversee pilots end to end with defined success criteria, exit conditions, and measurable business outcomes.
• Drive adoption planning, change management, and the scaling of validated solutions across the enterprise.
• Coordinate AI literacy and role specific training programs across the workforce.
• Develop and maintain communication channels (internal newsletter, lunch and learns, office hours) that build a culture of safe and effective AI use.
• Partner with HR on workforce impact, including how AI changes existing roles, required skills, and job design.
• Ensure alignment with IT, Information Security, Legal, Privacy, and Compliance on every initiative.
• Coordinate with Quality and Regulatory Affairs to determine when AI use cases trigger validation, design control, or notification requirements under ISO 13485 and FDA 21 CFR Part 820.
• Manage vendor relationships for AI tools, including evaluation, contracts, MSAs, DPAs, renewals, and offboarding.
• Manage acceptable use policy enforcement and exceptions handling.
• Coordinate cross functional response to AI incidents (data leakage, policy violations, public failures, regulatory inquiries), including stakeholder communication, post incident review, and corrective action tracking.
• Lead AI audit readiness and serve as the primary point of contact for internal and external audit inquiries related to AI systems, governance, and policy compliance.
• Serve as the primary liaison with KLS Germany on shared AI initiatives and information sharing across organizations.
• Partner with the AI Solutions Architect on technical feasibility, solution design, and delivery sequencing for approved use cases.
• Jointly own with the AI Solutions Architect the graduation criteria for moving prototypes into supported production, ensuring both technical readiness and business readiness.
• Serve as the translation layer between business stakeholders and the AI Solutions Architect, keeping technical work grounded in business value and stakeholder context.
• Define adoption KPIs and ROI metrics for each initiative.
• Track and report business value, productivity gains, and total cost (including AI vendor and API spend) to stakeholders.
• Manage the AI program budget, including forecasting, tracking, and reporting on AI vendor spend, API and model usage costs, training and enablement spend, and platform infrastructure costs.
• Perform other related duties as assigned.
Qualifications:
Required:
• Bachelor's degree in Business, Information Technology, Engineering, or a related field, or equivalent professional experience.
• 7+ years of program or product management experience, with at least 2 years leading AI, data, or digital transformation programs.
• Demonstrated experience working within governance frameworks in a regulated industry (medical device, pharmaceutical, biotechnology, finance, or similar).
• Strong working knowledge of enterprise AI capabilities (generative AI, agents, retrieval augmented generation, classification, automation) sufficient to evaluate proposals and challenge vendors.
• Proven ability to build relationships across IT, business units, legal, and compliance functions.
• Excellent written and verbal communication, including executive level briefing skills.
• Demonstrated experience managing program budgets, vendor contracts, and total cost reporting.
Preferred:
• Familiarity with ISO 13485, FDA 21 CFR Part 820, and HIPAA preferred.
• PMP, PgMP, or equivalent program management certification preferred.
• Background in formal change management methodologies preferred.
• Familiarity with major AI providers (Anthropic, OpenAI, Microsoft, Google) and their enterprise offerings preferred.
• Prior experience supporting internal or external audits in a regulated environment preferred.
• Familiarity with enterprise IT domains relevant to the role, including infrastructure, enterprise applications (ERP, HRIS, CRM, QMS), and cybersecurity preferred.
Company:
KLS Martin Group is a globally leading supplier of medical technology solutions for almost all surgical fields. Founded in 1896, the company is headquartered in Jacksonville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.