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AWHS Medical Receptionist Job Description

Job Summary:

The Medical Office Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. Other administrative duties may include completing letters, referrals, scheduling patient appointments, answering the telephone, taking payments, checking insurance eligibility and assisting in the office as needed.

Reports to:

• Front Office Team Lead and Practice Administrator.

Essential Duties/Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Checks patients in and gathers ID cards, insurance cards, and patient demographics when needed.
• Prepares a daily schedule of examinations for each provider.
• Uses Phreesia to ensure patients are properly checked-in.
• Retrieves patient files, checks for correct sequence of papers, inserts and scans new patient record forms, and places files in sequence for physician examination or treatment.
• Accurately scans patients chart documentation into the EMR in a timely manner.
• Accesses, prints and schedules new appointment requests received from website.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Calls 911, telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Opens and sorts office mail. Delivers outgoing mail to the post office at end of day. Send packages and patient letters via FedEx, USPS, or UPS.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• As needed, schedules appointments for the physicians to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.
• As needed, receive payment and record receipts for services.
• Other office and reception duties as assigned and needed.

Required Knowledge/Skills/Abilities:

• Knowledge of office policies and procedures to accurately answer questions from patients.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge and correct usage of medical terminology.
• Working knowledge of patient accounts and proper procedures.
• Ability to navigate and effectively use EMR. Knowledge and experience with Epic EMR system is preferred.
• Ability to maintain confidentiality and professionalism.
• Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
• Ability to work as part of a team and promote a positive work environment.
• Ability to listen and understand information and ideas and adjust actions accordingly.
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to report to work on time and maintain attendance. Communicates with direct supervisor appropriately for necessary absences.
• Ability to follow AWHS policies and procedures, as listed and maintained in the AWHS handbook.
• Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
• Skilled in organization, attention to detail, and task prioritization.
• Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Skilled in understanding patient needs to provide exceptional customer service.

Education and Experience:

• High school diploma or GED required; Associates degree or higher preferred.
• 2-3 years of previous administrative and clerical medical office experience.
• Experience using Phreesia and Centricity preferred.
• Experience operating office equipment.
• Experience in customer service field.

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.
• Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.
• Must communicate and comprehend effectively
• Potential stress if dealing with multiple tasks and staff members.

Equal Opportunity Employer: Atlanta Women’s Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.

Atlanta Women’s Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States and conducts pre-employment drug screening and background checks in accordance with federal and state laws and regulations.