Title: IT Support Technician
Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework)
Benefits: Full-Time Employee benefit package
Shift Timing: Monday-Friday, 9AM-6PM (EST)
On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues
- Requirements:
- 1-3 years of experience in: IT Support
- Advanced knowledge in supporting: MS Windows, MS Office, Microsoft 365 Software, Hardware, and Information Security
- Intermediate knowledge in supporting: Active Directory and Computer Imaging
- Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
- Organized and capable of multitasking in a fast paced, team driven environment
- Excellent customer service and communication skills
- Ability to handle 24/7 on-call rotational duty
- Ability to travel by road and air
- Responsibilities:
- Support 350+ corporate users both onsite and remotely for all IT related issues
- Monitor and support 250+ store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices
- Monitor, triage, escalate, and resolve IT support tickets
- Onsite setup and troubleshooting of corporate laptops and desktops
- Onsite and remote deployment, disassembly, and troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices)
- Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)
- Coordinate with other departments and ISP's in resolving store connectivity issues
- Desired Certifications (one or more):
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA
- Fortinet NSE
Company Description
Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.