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The Mortgage Portfolio Management Team plays a central role within REFG, supporting commercial mortgage portfolio management through transaction analytics, pricing oversight, allocation management, portfolio reporting, and participation in strategic corporate initiatives. The team works closely with Loan Origination, Credit, Closing, Accounting, Special Assets, Asset Liability Management, Fixed Income Portfolio Management, Capital Management, and other key stakeholders across the organization. The team is responsible for developing, maintaining, and enhancing portfolio reporting, analytical tools, pricing methodologies, and allocation processes used by investment professionals, senior management, and third-party clients.
The Mortgage Portfolio Management Team is seeking a senior-level professional to join its Boston or Toronto office. The successful candidate will play a key role in commercial mortgage pricing oversight, transaction analytics, portfolio reporting, allocation management, client reporting, and strategic project work supporting both General Account and third-party client portfolios.
This highly visible role requires strong analytical capabilities, attention to detail, sound judgment, and the ability to work independently on complex assignments. The position offers regular interaction with senior management across REFG and the broader investment organization, including opportunities to contribute to analyses and presentations supporting executive decision-making.
The successful candidate will be expected to:

• Develop a comprehensive understanding of the commercial mortgage portfolio, its performance drivers, and related reporting requirements.
• Maintain and enhance pricing and analytical models supporting commercial mortgage originations.
• Contribute to strategic initiatives involving portfolio management, risk assessment, accounting treatment, capital considerations, and business performance measurement.
• Ensure the accuracy and integrity of portfolio reporting and analytical outputs.
• Identify and resolve data inconsistencies, reporting anomalies, and process gaps.

Position Responsibilities:
Transaction Analytics and Pricing Oversight

• Partner closely with Loan Origination teams to provide transaction-level pricing analytics for new commercial mortgage opportunities.
• Determine pricing adjustments necessary to reflect transaction structure, prepayment provisions, risk ratings, capital charges, funding considerations, embedded fees, and other deal-specific factors.
• Provide and communicate pricing spread targets to Origination professionals and business leadership.
• Explain pricing methodologies, model outputs, assumptions, and transaction-specific adjustments to stakeholders throughout the origination process.
• Maintain, validate, and enhance pricing models and related analytical tools.
• Develop new analytical solutions and Excel-based tools to address pricing questions and evolving business needs.

Allocation Management and Client Reporting

• Support and enhance the allocation process used to allocate new lending opportunities among the General Account and third-party client portfolios.
• Prepare and review reporting provided to third-party investment clients.
• Participate in discussions with third-party clients regarding portfolio performance and composition.
• Ensure allocation decisions and related reporting comply with client mandates, internal investment policies, and applicable regulatory requirements, including the SEC 17d-1 Order governing certain third-party client portfolios.

Strategic and Enterprise Initiatives

• Represent REFG in major cross-functional and corporate initiatives involving the commercial mortgage portfolio.
• Contribute to corporate reinsurance transactions, commercial mortgage default studies, and commercial mortgage risk rating methodology initiatives.
• Serve as a key contributor to the evaluation and implementation of new REFG lending initiatives, investment products, and strategic business opportunities.

Accounting, Regulatory, and Risk Analytics

• Develop and maintain a strong understanding of IFRS 9 and NAIC statutory accounting treatment applicable to commercial mortgage investments.
• Analyze expected credit loss, staging, risk rating migration, and other credit-related measures.
• Work with accounting, risk, capital, and other subject matter experts to address complex analytical and reporting questions.
• Incorporate accounting, regulatory, and capital considerations into portfolio reporting and management analysis.

Portfolio Reporting and Analytics

• Maintain ownership of recurring portfolio reporting and analytical deliverables.
• Analyze portfolio composition, production trends, credit quality, prepayments, maturities, payoffs, and concentration exposures.
• Develop meaningful management insights and commentary from portfolio data.
• Enhance reporting content, visualization, efficiency, and usefulness for senior management and other stakeholders.
• Support preparation of presentations for REFG leadership, senior investment management, and third-party clients.

Process Improvement and Stakeholder Management

• Identify opportunities to improve reporting, analytics, controls, and operational efficiency.
• Maintain and enhance internal databases, models, and reporting infrastructure.
• Collaborate closely with Origination, Credit, Accounting, ALM, Capital, Performance, and other business partners.
• Present analyses, conclusions, and recommendations to management and other stakeholders.

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, Real Estate, or a related discipline.
• CFA, CAIA, MBA, CPA, CRI, or similar professional designation preferred.
• Significant experience in commercial real estate finance, insurance company investing, portfolio analytics, asset management, or a related field.
• Strong understanding of commercial mortgage lending, fixed income concepts, portfolio analytics, and credit risk.
• Knowledge of IFRS 9, expected credit loss concepts, and NAIC statutory accounting treatment of commercial mortgages preferred.
• Advanced Excel skills required; experience with VBA, Power Query, Power BI, SQL, Python, or similar analytical tools is a plus.
• Strong analytical, problem-solving, and communication skills.
• Demonstrated ability to manage complex projects, identify data issues, and work effectively with senior stakeholders.
• Strong attention to detail and commitment to continuous improvement.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Boston, Massachusetts
Working Arrangement
Hybrid
Salary range is expected to be between
$128,550.00 USD - $222,820.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
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Company: John Hancock Life Insurance Company (U.S.A.)