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Arkansas Urology

Phone Triage Nurse

Little Rock, AR · On-site

Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic Description: This position is strictly a phone triage position, not patient facing. *In office* Responsible for triaging patient ...

Arkansas Urology

Phone Triage Nurse

Little Rock, AR

Description Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic Description: This position is strictly a phone triage position, not patient facing. *In office* Responsible for triaging ...

Arkansas Urology

Phone Triage Nurse

Little Rock, AR · On-site

Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic This position is strictly a phone triage position, not patient facing. Responsible for triaging patient problems, which includes phone ...

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How much do phone rn jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for phone rn in the United States is $45.03, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $55.77 per hour, depending on experience, location, and employer.

What is a Phone RN?

A Phone RN (Registered Nurse) is a nursing professional who provides patient care and medical advice over the phone or via telehealth services. They assess symptoms, offer guidance on managing health conditions, and determine if further medical attention is needed. Phone RNs often work in hospitals, clinics, insurance companies, or telemedicine services. Their role helps improve patient access to healthcare while reducing unnecessary emergency visits.

What are the typical daily responsibilities of a Phone RN?

A Phone RN is primarily responsible for providing patient triage, health advice, and care coordination through telephone consultations. They assess patient symptoms, determine the urgency of care, provide education or self-care guidance, and document all interactions using electronic health record (EHR) systems. Additionally, Phone RNs often collaborate closely with physicians, advanced practice providers, and other members of the healthcare team to ensure continuity of care. This role requires strong communication skills, the ability to multitask, and expert clinical judgment to deliver safe and effective patient care remotely.

What are the key skills and qualifications needed to thrive in the Phone RN position, and why are they important?

To thrive as a Phone RN, you need an active registered nurse license, a solid background in clinical nursing, and strong patient assessment skills. Familiarity with triage protocols, electronic health record (EHR) systems, and telephone-based patient management platforms is often required. Excellent verbal communication, critical thinking, and empathy help Phone RNs manage patient concerns effectively over the phone. These competencies ensure safe, accurate patient support and effective interactions in a remote, fast-paced healthcare environment.

How to become a phone nurse?

To become a phone nurse, you typically need to be a registered nurse (RN) with a valid license, which requires completing an accredited nursing program and passing the NCLEX-RN exam. Additional skills such as strong communication, clinical knowledge, and familiarity with electronic health records are important, and some employers may require specialized training in telehealth or triage protocols.
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Phone Rn jobs near you
Infographic showing various Phone Rn job openings in the United States as of August 2026, with employment types broken down into 25% As Needed, and 75% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,670 per year, or $45 per hour.

Registered Nurse, Phone Triage (On-Site)

TRILLIUM HEALTH INC

Rochester, NY • On-site

$35.43 - $51/hr

Full-time

Re-posted 21 days ago

Job description

Department: Clinic

Position type: Full-Time

FLSA: Non-Exempt


Job Summary:

Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. The Registered Nurse, Phone Triage (Level 1) functions as a member of the interdisciplinary health care team, primarily supporting patient care through telephone triage, coordination, and clinical support to ensure timely, high-quality service

Duties/Responsibilities:

Phone Triage & Patient Coordination

  • Receive and respond to incoming patient phone calls (primary responsibility)
  • Address all incoming calls regardless of patient need
  • Triage patient needs using the electronic medical record (EMR) and coordinate with clinic nurses and providers
  • Assign priority levels and escalate to appropriate clinical staff as needed
  • Provide care instructions and advice within scope to resolve patient concerns when appropriate
  • Schedule patient appointments and register new patients
  • Facilitate completion of medical forms needed for patient care

Clinical Care & Patient Support

  • Assist providers in delivering patient care under supervision
  • Explain procedures and treatments to patients to support understanding and reduce anxiety
  • Aid providers during examinations and treatments
  • Observe patients and report significant reactions or changes in condition
  • Administer treatments, nursing interventions, injections, and immunizations
  • Reinforce patient education related to medications, self-injection, and treatment plans
  • Perform clinical duties when floating (e.g., rooming patients, vitals, specimen collection, EKGs)
  • Maintain exam rooms (cleaning between visits and stocking daily)

Team Collaboration & Coverage

  • Collaborate with interdisciplinary teams to coordinate care and patient engagement
  • Demonstrate strong communication, professionalism, teamwork, and stress management
  • Flex to cover RN, LPN, or Medical Office Assistant responsibilities as needed
  • Share knowledge with new and current nursing staff across roles
  • Participate in quality improvement and QA/QI initiatives

Documentation

  • Document patient care accurately, clearly, and in a timely manner per policy
  • Collect and document patient health status information appropriately


Miscellaneous:

  • Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
  • Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
  • Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
  • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
  • Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
  • Other specific duties as assigned.


Required Skills/Abilities:

  • Valid NYS Registered Nurse (RN) licensure with current CPR certification
  • Experience working in a hospital or clinic setting required
  • Experience in community-based healthcare settings preferred
  • Strong teamwork and interpersonal skills
  • Excellent written and verbal communication skills
  • Proficiency in computer systems and electronic health records (EHR)
  • Experience working with HIV/AIDS clients preferred but not required
  • Experience managing chronic diseases in outpatient settings preferred

Education and Experience:

  • Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) strongly preferred.
  • Active and unencumbered New York State RN license.
  • Minimum of three (3) years of nursing experience in acute care, outpatient, ambulatory, or primary care settings.
  • Experience performing symptom assessment and/or telephone triage preferred.
  • Experience supporting patients with chronic disease management preferred.
  • Experience working with patients living with HIV/AIDS preferred.


Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee may occasionally need to stoop, bend, and lift or move up to 25 pounds. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.


Equal Employment Opportunity:

Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.