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Phone Bank Jobs in Indiana (NOW HIRING)

FIRST INTERNET BANK

Relationship Banker I

Fishers, IN · On-site

$20/hr

You perform a number of client-facing functions, including providing excellent customer service to First Internet Bank customers; responding to customer inquiries via phone, email and chat; and ...

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How much do phone bank jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for phone bank in Indiana is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.32 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a phone bank agent?

As a Phone Bank agent, your primary responsibilities include answering inbound calls, providing information to callers, addressing questions, and recording relevant information into a database. You may also conduct outbound calls for surveys, confirmations, or customer outreach, depending on the employer's needs. Working as part of a team, you’ll often collaborate with supervisors and other departments to resolve complex issues promptly. The ability to maintain professionalism, accuracy, and courtesy throughout all interactions is essential for success in this role.

What is a phone bank?

A Phone Bank job involves making or receiving calls to assist customers, gather information, or promote a cause. Employees may work in customer service, fundraising, political campaigns, or survey collection. This role requires strong communication skills, the ability to follow scripts, and basic computer proficiency. It often involves handling a high volume of calls and documenting interactions accurately.

What are the key skills and qualifications needed to thrive in the phone bank position, and why are they important?

To thrive as a Phone Bank agent, you need strong verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone dialing platforms is often required. Active listening, patience, and a professional demeanor make candidates stand out in this customer-facing position. These abilities are essential for effectively managing high call volumes, resolving inquiries, and ensuring a positive caller experience.

How do you become a phone bank?

To become a phone bank worker, you typically need good communication skills, a quiet environment, and sometimes prior experience in customer service or sales. Many positions require training on specific calling scripts and tools, and some may ask for availability during evenings or weekends. Applying through job boards or organization websites is common for entry-level roles.
What are the most commonly searched types of Phone Bank jobs in Indiana? The most popular types of Phone Bank jobs in Indiana are:
What job categories do people searching Phone Bank jobs in Indiana look for? The top searched job categories for Phone Bank jobs in Indiana are:
What cities in Indiana are hiring for Phone Bank jobs? Cities in Indiana with the most Phone Bank job openings:
Phone Bank jobs near you
Infographic showing various Phone Bank job openings in Indiana as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $32,353 per year, or $15.6 per hour.

Business Banker III, Lafayette, IN

1st Source Bank

Lafayette, IN • On-site

Full-time

Re-posted 19 days ago

1st Source Bank rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

16th of 171 rated banks

Job description

POSITION SUMMARY
Responsible for the growth and management of a portfolio of large sized business and complex accounts.  Typically manages a portfolio from $25-$40MM.

ESSENTIAL REQUIREMENTS

  • Analyzes and approves credits within prescribed limits; recommends action on credits in excess of loan limits.
  • Documents bank/customer relationships and commitments.
  • Retains and strengthens current relationships and seeks to develop new business.
  • Reviews periodically the bank’s exposure and relative account profitability.
  • Performs financial reviews on a timely basis.
  • Complies with bank’s loan policies and procedures and legal requirements.
  • Must have valid driver’s license.
  • Regular and predictable attendance is an essential requirement of the position.
  • Responsible for the completion of all compliance training related to the position.
  • Completes all compliance training related to the position.
  • Understands all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS
Performs all other duties as assigned.

EXPERIENCE/SKILLS

  • Five (5) to eight (8) years Personal Banking or Business Banking sales experience preferred.
  • Working knowledge of Cash Management products.
  • Strong consultative sales and proactive calling skills.
  • Good PC skills--proficiency in Microsoft Word and Excel essential.
  • Strong verbal and written communication skills with the ability to communicate with all levels internally and externally.
  • Ability to maintain effective relationships with internal service partners and customers in order to gain their trust and respect.
  • Customer service oriented.
  • Ability to handle multiple tasks in a fast-paced environment.

EDUCATION
Bachelor’s Degree preferred, concentration in business, economics or finance.

TRAVEL REQUIREMENTS
Ability to travel to off-site locations for meetings, projects, seminars, etc., as well as ability to travel overnight.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT
MS Office PC, Fax, phone and standard office equipment.

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