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Phone Assistant Jobs (NOW HIRING)

Noll Staffing and Assessment

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Customer Service Representative (CSR) - Papillion

Papillion, NE · On-site

$18/hr

Call overdue accounts by phone * Assist customers with payment plans and offer solutions * Collect, process and post payments via phone Apply today!! **Only best fit candidates will be contacted*

CPJ Recruitment

Customer Care Coordinator

Jacksonville, FL · On-site

$16.75 - $21.75/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... Schedule appointments and assist with patient inquiries * Route calls to appropriate departments ...

CPJ Recruitment

Customer Care Coordinator

Columbia, SC · On-site

$14.75 - $19.25/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Dallas, TX · On-site

$18 - $23.25/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Orlando, FL · On-site

$16.75 - $22/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

TRITON STONE

Design Sales Assistant.

Knoxville, TN · On-site

$16 - $18/hr

Design Assistant Company Overview: Triton Stone Group is a leading U.S. distributor and importer of ... Aid in follow-up emails and phone calls * Scan, email, or input documents as needed * Buffer and/or ...

CPJ Recruitment

Customer Care Coordinator

Washington, DC · On-site

$20.50 - $26.50/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Las Vegas, NV · On-site

$17.25 - $22.50/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Phoenix, AZ · On-site

$17.75 - $23.25/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

CPJ Recruitment

Customer Care Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

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Phone Assistant information

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Assistant jobs

What cities are hiring for Phone Assistant jobs?

Cities with the most Phone Assistant job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Assistant jobs?

States with the most job openings for Phone Assistant jobs include:

What job categories do people searching Phone Assistant jobs look for?

The top searched job categories for Phone Assistant jobs are:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Administrative Medical Assistant

Java Psychiatry Inc

Studio City, CA • On-site

$18 - $22/hr

Full-time

Posted 2 days ago

New

Job description

We are a busy psychiatric medical practice seeking an experienced, dependable, and patient-focused Administrative Psychiatric Medical Assistant to join our office team.
Our administrative and clinical support staff work together in the office, while our psychiatric providers work remotely from home. This position plays an important role in keeping communication between patients, office staff, and providers organized and efficient.
The ideal candidate is professional, compassionate, technologically savvy, and comfortable working independently in a busy mental-health practice. Because this position is often the first point of contact for our patients, excellent communication skills, patience, and the ability to remain calm and professional when assisting patients with mental-health concerns are essential.
Responsibilities
  • Serve as the primary person answering incoming patient phone calls
  • Answer calls professionally and direct or transfer patients to the appropriate staff member when necessary
  • Listen carefully to patient questions, concerns, and requests and determine the appropriate next step
  • Document patient messages accurately and communicate concerns to the appropriate provider or staff member
  • Send messages and emails to providers when provider input or follow-up is needed
  • Schedule, reschedule, and confirm patient appointments by phone
  • Assist patients with appointment-related questions and general office concerns
  • Collect patient balances and assist with payment-related questions
  • Process and follow up on prior authorizations (PAs)
  • Work efficiently within the practice's EMR/EHR system
  • Enter and update patient information accurately
  • Coordinate communication between patients, providers, pharmacies, and office staff as needed
  • Follow up on outstanding patient requests and ensure messages are appropriately routed
  • Maintain patient confidentiality and follow HIPAA and office policies
  • Perform additional administrative and medical office duties as needed
Qualifications & Experience
  • Previous experience working as a Medical Assistant, Psychiatric Medical Assistant, Medical Office Assistant, or similar healthcare administrative position
  • Experience working in a psychiatric, behavioral health, mental health, or medical practice preferred
  • Experience using an EMR/EHR system
  • Strong computer and technology skills
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to multitask and prioritize responsibilities in a busy office
  • Ability to work independently with minimal supervision
  • Excellent attention to detail and accurate documentation skills
  • Professional, dependable, and reliable
  • Comfortable handling a high volume of phone calls
  • Ability to remain calm, respectful, and patient when speaking with individuals experiencing mental-health concerns
  • Ability to maintain professionalism and appropriate boundaries with patients
  • Strong problem-solving and critical-thinking skills
The Ideal Candidate
We are looking for someone who is:
  • Patient and compassionate
  • Calm and professional under pressure
  • Comfortable speaking with patients over the phone
  • Organized and detail-oriented
  • Tech-savvy and able to learn new systems quickly
  • Able to multitask without becoming overwhelmed
  • A strong communicator and team player
  • Comfortable taking initiative and working independently
  • Dependable and accountable
  • Able to work effectively in a fast-paced psychiatric practice

Office Hours: Monday through Thursday 9AM to 5:30PM and Fridays 8:30AM to 5PM