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Phone Assistant Jobs (NOW HIRING)

The Jarrell Company

Showroom Support

Grapevine, TX · On-site

$16.75 - $20.75/hr

Conduct sales presentation of products and services to customers * Assist customers on the showroom floor * Assist in answering phones * Assist customers over the phone * Assist customers via email

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... • Assist with reservations, pre-registration, and blocking of rooms when necessary. • Handle ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... • Assist with reservations, pre-registration, and blocking of rooms when necessary. • Handle ...

CPJ Recruitment

Customer Care Coordinator

Orlando, FL · On-site

$16.75 - $22/hr

Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...

C&S Elite Getaways

Customer Care Coordinator

Chicago, IL · Remote

$18.50 - $24.25/hr

Key Responsibilities * Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and ...

C&S Elite Getaways

Customer Care Coordinator

Dallas, TX · Remote

$17.75 - $23.25/hr

Key Responsibilities * Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... Phone Operator to join our team in Fairhope, Alabama. In this important role, you will serve as a ... Schedule appointments and assist with patient inquiries * Route calls to appropriate departments ...

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Phone Assistant information

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Assistant jobs

What cities are hiring for Phone Assistant jobs?

Cities with the most Phone Assistant job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Assistant jobs?

States with the most job openings for Phone Assistant jobs include:

What job categories do people searching Phone Assistant jobs look for?

The top searched job categories for Phone Assistant jobs are:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Office Clerk

UNITED FURNITURE IMPORT & EXPORT IN

Bedford Park, IL • On-site

$15/hr

Full-time

Re-posted 20 days ago

Job description

 Benefits/Perks
  • Great Work Environment
  • Career Advancement Opportunities
Job Summary
We are seeking an Office Clerk to join our team! As an Office Clerk, you will answer the phones, direct calls, and handle customer questions. You will also taking customer orders. The ideal candidate has excellent customer service skills, experience working in an office environment, and strong organizational skills. 
 
Responsibilities 
  • Answer phones, assist customers with questions, and direct calls
  • Take customers order over the phone
  • Assist in person customers
Qualifications
  • Great customer service skills
  • Strong Communication Skills
  • Strong organizational and time management skills
  • Familiarity with computer programs, such as Microsoft Office and Quickbooks software