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Phone Assistant Jobs (NOW HIRING)

ST ANNE INSTITUTE

Human Resources Assistant

Albany, NY · On-site

$23 - $27/hr

Respond to employee inquiries and questions via email and over the phone Assist with document management, recordkeeping and reporting Assist with onboarding including preparing paperwork, scheduling ...

St. Anne Institute

Human Resources Assistant

Albany, NY · On-site

$23 - $27/hr

Respond to employee inquiries and questions via email and over the phone * Assist with document management, recordkeeping and reporting * Assist with onboarding including preparing paperwork ...

#1 Cochran

Phone Operator

Monroeville, PA · On-site

$16 - $20/hr

Build and maintain positive relationships within team and company as a whole * assist in hiring and ... Please call (515) 676-4938 anytime, for an immediate phone interview after applying. Shortlisted ...

The Jarrell Company

Showroom Support

Grapevine, TX · On-site

$16.75 - $20.75/hr

Conduct sales presentation of products and services to customers * Assist customers on the showroom floor * Assist in answering phones * Assist customers over the phone * Assist customers via email

Titan Hospitality Restaurant Group

host

Pasadena, MD · On-site

Answer phone calls and take reservations over the phone * Assist servers and bussers as needed * Maintain cleanliness and organization of the host stand and lobby area Qualifications: * Previous ...

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Phone Assistant information

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Assistant jobs

What cities are hiring for Phone Assistant jobs?

Cities with the most Phone Assistant job openings:

What are the most commonly searched types of Phone jobs?

The most popular types of Phone jobs are:

What states have the most Phone Assistant jobs?

States with the most job openings for Phone Assistant jobs include:

What job categories do people searching Phone Assistant jobs look for?

The top searched job categories for Phone Assistant jobs are:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Human Resources Assistant

ST ANNE INSTITUTE

Albany, NY • On-site

$23 - $27/hr

Part-time

Re-posted 23 days ago

Job description

HUMAN RESOURCE ASSISTANT

Business Office – Human Resources

Mission:

St. Anne Institute is a human service agency whose mission is to partner with individuals and families in a supportive and inclusive environment to achieve shared goals and strengthen communities. The vision of St. Anne Institute is to be the leading provider of innovative and equitable human services through the Guiding Principles of Loving, Caring and Protecting.

Starting Hourly Rate: $23.00 to $27.00 (20+ hours per week)

Job Description:

Under the direction of the Human Resource Generalist, the human resource assistant will be responsible for the daily functions of the Human Resource Department including onboarding, file management and reporting. 

Responsibilities:

Respond to employee inquiries and questions via email and over the phone

Assist with document management, recordkeeping and reporting

Assist with onboarding including preparing paperwork, scheduling and new hire orientation

Create and maintain employee personnel files through the lifecycle of employment

Comfortable taking ownership of day-to-day tasks with the support of the HR Generalist

Employment verifications

Prepare correspondence and other documents as needed

All other duties as assigned by the HR Generalist

 

Requirements and Education:

High school diploma required, associates or bachelor’s degree preferred; strong verbal and written communication skills; strong ability to organize, prioritze and pay attention to detail; previous experience within a HR Department utilizing ADP, Kronos and Employee Navigator preferred; familiarity with OCFS, OMH and Justice Center procedure; knowledgeable in HR regulations preferred; ability to maintain confidentiality.


St. Anne Institute is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity.