Phone Assistant Jobs in Utah (NOW HIRING)

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it an inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

**The last day to submit an application for this position is September 7, 2026, by 11:59pm MST. **

Office Specializations Assistant

As the first point of contact for patients at the BYU Student Health Center, this position helps create a welcoming and supportive environment grounded in compassion, collaboration, and excellence in care. In this team-focused role, you will assist with greeting, scheduling, patient check-in, and verification of demographic and insurance information. Your work directly supports student wellness and contributes to a positive experience for patients, providers, and every department within the Student Health Center.

What you'll do in this position:

• Patient scheduling: Schedule appointments according to provider-specific guidelines using in-person, phone, and online scheduling systems.
• Patient check-in: Welcome patients warmly and professionally, assess their needs, and create a positive first impression.
• Verify and update patient demographic, insurance, and HIPAA-related information accurately to support smooth, compliant care.
• Assist patients with required forms and clearly explain insurance and billing procedures.
• Check patients in efficiently, provide direction on next steps, communicate delays, and assist with rescheduling when needed.
• Collect and process payments for specific services using secure and accurate transaction procedures.
• Clinic representation: Maintain knowledge of clinic services, provider specialties, policies, and procedures to help patients select appropriate care.
• Provide front-line customer service in person and through phone, text, and other communication channels while maintaining a clean, organized, and welcoming reception

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.
• Two years of front-office experience with frequent direct interaction with clients or patients.
• Confident and courteous phone skills, with the ability to give clear directions, answer patient questions, and schedule appointments smoothly.
• Friendly, professional demeanor with excellent interpersonal and communication abilities.
• Highly organized with strong attention to detail.
• Strong computer skills, including scheduling, word processing, and accurate data entry.

Preferred

• Three years of patient experience in a medical office setting.
• Familiarity with Electronic Medical Records (EMR), provider scheduling systems, and online scheduling systems.

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 46

Typical Starting Pay: $17.00 - $21.50

The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!