Harrisburg, PA · On-site
$16/hr
PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center Job Purpose and Summary PHEAA's American Education Services (AES) team is seeking qualified Call Center ...
Harrisburg, PA · On-site
$16/hr
PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center Job Purpose and Summary PHEAA's American Education Services (AES) team is seeking qualified Call Center ...
Harrisburg, PA · Hybrid
$16/hr
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift ...
Harrisburg, PA · Hybrid
$16/hr
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift ...
Harrisburg, PA · Remote
$54K - $71K/yr
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Region: Bucks, Delaware, and Montgomery ...
Harrisburg, PA · Remote
$54K - $71K/yr
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Region: Bucks, Delaware, and Montgomery ...
Harrisburg, PA · On-site
$16/hr
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift ...
Harrisburg, PA · On-site
$16/hr
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift ...
Harrisburg, PA · On-site
R-2926260 Lead Java Developer Pennsylvania Higher Education Assistance Agency (PHEAA) HARRISBURG, PA 17102-1419 14 Weeks ****/hour Top 3 Skills 1. Java: web services; REST; SOAP; JSON 2. Team ...
Harrisburg, PA · On-site
R-2926260 Lead Java Developer Pennsylvania Higher Education Assistance Agency (PHEAA) HARRISBURG, PA 17102-1419 14 Weeks ****/hour Top 3 Skills 1. Java: web services; REST; SOAP; JSON 2. Team ...
Harrisburg, PA · On-site
$62.25 - $84/hr
Has it be signed off on and used for a completed project? 2. Experience with Spring, Hibernate and/or other MVCs used in web development 3. Relational database experience-DB2(PHEAA uses this), SQL ...
Harrisburg, PA · On-site
$62.25 - $84/hr
Has it be signed off on and used for a completed project? 2. Experience with Spring, Hibernate and/or other MVCs used in web development 3. Relational database experience-DB2(PHEAA uses this), SQL ...
Oversee administration of specialized aid programs, including Pennsylvania Higher Education Assistance Agency (PHEAA) initiatives such as Ready to Succeed Scholarships, PATH, National Guard ...
Oversee administration of specialized aid programs, including Pennsylvania Higher Education Assistance Agency (PHEAA) initiatives such as Ready to Succeed Scholarships, PATH, National Guard ...
$23.25 - $26.75/hr
Prepare, track, and monitor disbursement of budget funds (e.g.,supplies, stipends for cooperating teachers and supervisors, PHEAA). Keep up to date with PDE programs and requirements (e.g ...
$23.25 - $26.75/hr
Prepare, track, and monitor disbursement of budget funds (e.g.,supplies, stipends for cooperating teachers and supervisors, PHEAA). Keep up to date with PDE programs and requirements (e.g ...
$23.25 - $26.75/hr
Prepare, track, and monitor disbursement of budget funds (e.g.,supplies, stipends for cooperating teachers and supervisors, PHEAA). Keep up to date with PDE programs and requirements (e.g ...
$23.25 - $26.75/hr
Prepare, track, and monitor disbursement of budget funds (e.g.,supplies, stipends for cooperating teachers and supervisors, PHEAA). Keep up to date with PDE programs and requirements (e.g ...
Reading, PA · On-site
$37K - $49K/yr
Manage state grant and special program rosters through AES, including updates to enrollment, cost of attendance, and grant returns to ensure compliance with PHEAA regulations. Submit rosters and ...
Quick apply
Reading, PA · On-site
$37K - $49K/yr
Manage state grant and special program rosters through AES, including updates to enrollment, cost of attendance, and grant returns to ensure compliance with PHEAA regulations. Submit rosters and ...
Oversee administration of specialized aid programs, including Pennsylvania Higher Education Assistance Agency (PHEAA) initiatives such as Ready to Succeed Scholarships, PATH, National Guard ...
Oversee administration of specialized aid programs, including Pennsylvania Higher Education Assistance Agency (PHEAA) initiatives such as Ready to Succeed Scholarships, PATH, National Guard ...
Manage PHEAA programs including Ready to Succeed Scholarship, NG EAP, Summer PA Grant, and GCE PA Grant. * Collaborate with GCE staff regarding enrollment strategies and new scholarship options
Manage PHEAA programs including Ready to Succeed Scholarship, NG EAP, Summer PA Grant, and GCE PA Grant. * Collaborate with GCE staff regarding enrollment strategies and new scholarship options
Manage PHEAA programs including Ready to Succeed Scholarship, NG EAP, Summer PA Grant, and GCE PA Grant. * Collaborate with GCE staff regarding enrollment strategies and new scholarship options
Manage PHEAA programs including Ready to Succeed Scholarship, NG EAP, Summer PA Grant, and GCE PA Grant. * Collaborate with GCE staff regarding enrollment strategies and new scholarship options
Pittsburgh, PA · On-site
$23.25 - $26.75/hr
Prepare, track, and monitor disbursement of budget funds (e.g.,supplies, stipends for cooperating teachers and supervisors, PHEAA). Keep up to date with PDE programs and requirements (e.g ...
Pittsburgh, PA · On-site
$23.25 - $26.75/hr
Prepare, track, and monitor disbursement of budget funds (e.g.,supplies, stipends for cooperating teachers and supervisors, PHEAA). Keep up to date with PDE programs and requirements (e.g ...
Fairmont, WV · On-site
$36K - $48K/yr
PHEAA, DC TAG. * Manages all aspects of the WV HEAPS grant program as it relates to awarding, reconciliation, and reporting. * Serve as the primary lead for summer processing for all students ...
Fairmont, WV · On-site
$36K - $48K/yr
PHEAA, DC TAG. * Manages all aspects of the WV HEAPS grant program as it relates to awarding, reconciliation, and reporting. * Serve as the primary lead for summer processing for all students ...
Harrisburg, PA · On-site
$50.25 - $65.25/hr
Financial Industry Experience SOA (Service Oriented Architecture) PHEAA would like senior level candidates for this role. Client is looking for at least 2 Java Developers to join their team. These ...
Harrisburg, PA · On-site
$50.25 - $65.25/hr
Financial Industry Experience SOA (Service Oriented Architecture) PHEAA would like senior level candidates for this role. Client is looking for at least 2 Java Developers to join their team. These ...
Calculate student balances, including Pell, PHEAA, and other grant funding sources. * Prepare and submit invoices twice per semester following drop/add periods. * Ensure accuracy of charges and ...
Calculate student balances, including Pell, PHEAA, and other grant funding sources. * Prepare and submit invoices twice per semester following drop/add periods. * Ensure accuracy of charges and ...
... PHEAA) and non-Pennsylvania state grant and special programs • Coordinate the student check-in process at move-in with the Office of Residence Life and Student Accounts • Monitor and resolve ISIR ...
... PHEAA) and non-Pennsylvania state grant and special programs • Coordinate the student check-in process at move-in with the Office of Residence Life and Student Accounts • Monitor and resolve ISIR ...
Calculate student balances, including Pell, PHEAA, and other grant funding sources. * Prepare and submit invoices twice per semester following drop/add periods. * Ensure accuracy of charges and ...
Calculate student balances, including Pell, PHEAA, and other grant funding sources. * Prepare and submit invoices twice per semester following drop/add periods. * Ensure accuracy of charges and ...
Philadelphia, PA · On-site
$37K - $49K/yr
Working knowledge of financial aid systems such as Banner/Ellucian, NSLDS, PHEAA, Common Origination and Disbursement (COD). * Demonstrated knowledge of federal Title IV financial aid programs ...
Philadelphia, PA · On-site
$37K - $49K/yr
Working knowledge of financial aid systems such as Banner/Ellucian, NSLDS, PHEAA, Common Origination and Disbursement (COD). * Demonstrated knowledge of federal Title IV financial aid programs ...
| Aspect | Pheaa | Loan Servicer |
|---|---|---|
| Primary Role | Represents federal student loan servicer, managing loan accounts and customer support | Handles various types of loans, including federal and private, managing payments and account information |
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; customer service skills; sometimes additional certifications |
| Work Environment | Office-based, customer service centers | Office-based, customer service centers |
| Industry Usage | Federal student loan management | Loan management across multiple loan types |
While both Pheaa and Loan Servicer roles involve managing loan accounts and assisting borrowers, Pheaa specifically focuses on federal student loans, often representing the government, whereas Loan Servicers may handle a broader range of loan types, including private loans. The roles share similar work environments and credential requirements, but their scope and employer focus differ.
Customer Service / Support / Operations
Harrisburg, PA • Full-Time/Regular
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today!
Salary: $16.00/hour (+ A $1 shift differential will be provided for the 12:00 PM – 9:00 PM shifts) Pay Increase: Pay will increase to $17.50 after 6 months of continuous employment (including shift differential)
Bilingual Differential: $0.50 Spanish Bilingual Incentive (Upon passing verbal test).
Benefits: Please click here to learn about PHEAA's Total Rewards.
Training Class Start Date: Monday July 20th Training Shift: Monday through Friday 8:00 AM - 4:30 PM for 6 consecutive weeks (Hybrid) Long Term Shift: Monday through Friday 12:00 PM – 9:00 PM (Hybrid - 2 days per week on site)
Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center
Job Purpose and SummaryPHEAA's American Education Services (AES) team is seeking qualified Call Center Representatives to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission—creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and their repayment options!
This entry-level clerical wage position provides outstanding customer service to our student loan borrowers. Our dedicated Call Center Representatives provide a positive experience for all customers!
Primary Duties and ResponsibilitiesCall Center Representatives answer calls handling a variety of complex account issues with one or multiple customer support lines.
Answer questions to identify the root cause of the call and research to resolve the customer inquiry upon first contact. Interactions with customers are based on federal and state regulations, PHEAA objectives, and department policies.
Assist customers with troubleshooting online account issues and utilizing online tools that are available.
Update customer and account information as needed.
Handle difficult or escalated call types and assist with resolution.
Counsel customers in achieving successful repayment of their student loans. This includes but is not limited to:
Training Class Details Our knowledgeable staff creates a comprehensive training program to ensure our team members are destined for success.
Candidates must complete a 6-week training program that combines lecture and practice on live customer accounts and performs account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period. Successfully pass five training assessments with passing scores are required to continue through the full training program.
Required SkillsHigh school diploma or equivalent required.
Computer literacy and knowledge of MS Office.
Ability to multi-task, problem-solve, and perform in-depth research while assisting customers.
Preferred Qualification: Bilingual (Spanish)
PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.
Required ExperienceHigh school diploma or equivalent required.
Sourced by ZipRecruiter
Finance and insurance
1,001 - 5,000 Employees
Harrisburg, PA, US
1963
