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Personal Lines Insurance Account Manager Jobs (NOW HIRING)

W3Global Inc.

Personal Lines Account Manager

Quincy, MA · On-site

$60K - $80K/yr

A Personal Lines Account Manager is responsible for managing and servicing a portfolio of personal insurance clients, including auto, home, umbrella, and recreational policies. This role focuses on ...

APR

Personal Lines Account Manager

Nashville, TN

$75K/yr

Insurance Job: Personal Lines Account Manager | Personal Lines Account Executive Salary: $75K Location: Nashville, Tennessee Job Summary: We are seeking a dedicated and detail-oriented individual to ...

Alera Group

Personal Lines Account Manager

New Bedford, MA · On-site

$55K - $75K/yr

Continue developing your insurance expertise through training, professional development, and career ... Manage and service a book of personal lines business, including Pinnacle and multi-policy accounts.

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Personal Lines Insurance Account Manager information

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$32.5K

$55.3K

$87K

How much do personal lines insurance account manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for personal lines insurance account manager in the United States is $55,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $61,000.00 per year, depending on experience, location, and employer.

How does a Personal Lines Insurance Account Manager typically collaborate with underwriters and clients to provide effective coverage solutions?

A Personal Lines Insurance Account Manager acts as a vital link between clients and insurance underwriters. On a daily basis, you'll review clients' insurance needs, communicate relevant details to underwriters, and advocate for the best possible coverage options. This role requires strong interpersonal and organizational skills, as you'll often coordinate policy renewals, address coverage gaps, and resolve client concerns. Effective collaboration ensures that clients receive tailored solutions while maintaining compliance with carrier guidelines, making teamwork and proactive communication key to success.

What does a Personal Lines Insurance Account Manager do?

A Personal Lines Insurance Account Manager is responsible for managing and servicing insurance policies that cover individuals and families, such as auto, home, renters, and personal liability insurance. They work with clients to assess their insurance needs, provide policy recommendations, process renewals, and handle claims or policy changes. Account managers also act as a primary point of contact for clients, ensuring customer satisfaction and helping clients understand their coverage options.

What is the difference between Personal Lines Insurance Account Manager vs Customer Service Representative?

AspectPersonal Lines Insurance Account ManagerCustomer Service Representative
CredentialsLicenses in insurance, relevant certificationsBasic insurance knowledge, sometimes licensing
Work EnvironmentOffice-based, client-facing, independent or agency settingCall centers, agency offices, or remote
Employer & IndustryInsurance agencies, brokerages, companiesInsurance companies, agencies, customer support centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy info, basic support

While both roles involve working with insurance policies, the Personal Lines Insurance Account Manager focuses on managing client accounts, renewals, and sales, requiring specific licenses and industry experience. In contrast, the Customer Service Representative primarily handles customer inquiries and provides support, often with less specialized licensing. The account manager role is more client-focused and sales-oriented, whereas the representative role emphasizes customer support and information dissemination.

What are the key skills and qualifications needed to thrive as a Personal Lines Insurance Account Manager, and why are they important?

To succeed as a Personal Lines Insurance Account Manager, you need a strong understanding of insurance products, policy management, and risk assessment, typically supported by relevant state insurance licenses. Familiarity with agency management systems (such as Applied Epic or AMS360) and quoting software is often required. Outstanding customer service, attention to detail, and effective communication skills help build lasting client relationships and resolve issues efficiently. These abilities are vital for ensuring client satisfaction, policy accuracy, regulatory compliance, and business retention in a competitive industry.
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Personal Lines Insurance Account Manager jobs near you
Personal Lines Insurance - Account Manager

Personal Lines Insurance - Account Manager

BWO Insurance

Oak Creek, WI • On-site

$48K - $52K/yr

Full-time

Posted 20 days ago

Job description

About the Job:
About Us:
Join our dedicated team at BWO Insurance Group, a cornerstone in the independent insurance agency sector since 1985. We are deeply committed to fostering strong client relationships and delivering personalized service. Our team provides comprehensive insurance solutions to our community, driven by a commitment to integrity and care.
Job Summary: Insurance Personal Lines Account Manager
As a Personal Lines Account Manager within our insurance agency, you will be the primary point of contact for our clients, ensuring their personal insurance needs are met with excellence. Your role involves managing client relationships, addressing inquiries, and processing policy changes. You will provide personalized service, assisting clients with policy selection, renewals, and claims, while maintaining a thorough understanding of our insurance products. Your expertise in personal lines insurance, attention to detail, and strong communication skills will be essential in delivering outstanding customer service and retaining client satisfaction.
Additionally, you will have the ability to set up a referral process to generate new business on an existing book of business and possess the drive to bring in your own clients.
Key Responsibilities:
  • Serve as the main contact for clients, managing their personal insurance accounts.
  • Respond promptly to client inquiries and provide solutions to their insurance needs.
  • Assist clients with policy changes, renewals, and claims processing.
  • Educate clients on insurance options and coverage to ensure they make informed decisions.
  • Maintain accurate client records and documentation.
  • Collaborate with underwriters and carriers to secure the best coverage for clients.
  • Monitor and follow up on client accounts to ensure timely renewals and payments.
  • Develop and maintain strong relationships with clients to ensure high retention rates.
  • Stay up-to-date with industry trends and product knowledge.

Qualifications:
  • Proven experience as an account manager or in a similar customer service role within the insurance industry.
  • In-depth knowledge of personal lines insurance products (e.g., auto, home, renters, etc.).
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in insurance software and MS Office Suite.
  • Ability to work independently and as part of a team.
  • Licensed in Property and Casualty insurance (preferred).

Desired Attributes:
  • Detail-oriented with a high level of accuracy.
  • Proactive problem-solver.
  • Customer-focused with a passion for delivering exceptional service.
  • Strong ethical standards and integrity.

Why Join Us?
  • Supportive team environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.
  • Commitment to work-life balance.
We are looking for a motivated and detail-oriented individual to join our team and contribute to our mission of delivering exceptional service. If you are a proactive communicator who thrives in a supportive and dynamic environment, we encourage you to apply.