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Personal Injury Intake Specialist Jobs (NOW HIRING)

Rafaeli Law PLLC

Legal Intake Specialist

Miami, FL

$60K/yr

We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role -- it ...

NAQVI Injury

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Intake Specialist Naqvi Injury Law is currently seeking an Intake Specialist to join its award ... Naqvi Injury Law is a personal injury law firm that has built a reputation for providing top-notch ...

Naqvi Injury Law

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Description Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning ... The Firm Naqvi Injury Law is a personal injury law firm that has built a reputation for providing ...

Naqvi Injury Law

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning team ... The Firm Naqvi Injury Law is a personal injury law firm that has built a reputation for providing ...

Naqvi Injury Law

Intake Specialist

Las Vegas, NV · On-site

$17 - $22.75/hr

Naqvi Injury Law is currently seeking an Intake Specialist to join its award-winning team ... The Firm Naqvi Injury Law is a personal injury law firm that has built a reputation for providing ...

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Personal Injury Intake Specialist information

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How much do personal injury intake specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for personal injury intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a personal injury intake specialist?

A Personal Injury Intake Specialist is a professional who serves as the first point of contact for clients seeking legal assistance with personal injury cases. They gather initial information about the incident, assess the potential of the case, and determine whether it meets the law firm's criteria. These specialists also explain the intake process, collect relevant documentation, and ensure effective communication between clients and attorneys. Their role is crucial in helping law firms efficiently manage new client inquiries and maintain accurate records.

What is the difference between Personal Injury Intake Specialist vs Paralegal?

AspectPersonal Injury Intake SpecialistParalegal
CredentialsHigh school diploma or equivalent; some roles may prefer certificationAssociate's degree or paralegal certification
Work EnvironmentLaw firms, insurance companies, or legal service providersLaw firms, corporate legal departments, or government agencies
Primary ResponsibilitiesGather client information, schedule consultations, initial case assessmentsLegal research, document preparation, case management
Industry UsageCommonly used in personal injury law firms and insurance claimsBroader legal field, including personal injury, corporate law, and more

While both roles support legal processes, a Personal Injury Intake Specialist focuses on client intake and case screening, whereas a Paralegal handles more in-depth legal tasks. The specialist role is often the first point of contact, making it essential for initial case evaluation in personal injury cases.

How does a personal injury intake specialist typically collaborate with attorneys and case managers during the client onboarding process?

A Personal Injury Intake Specialist works closely with attorneys and case managers by gathering essential information from potential clients, ensuring all intake forms are completed accurately, and promptly communicating critical case details. They often act as the first point of contact, setting the tone for the client relationship and relaying important information to the legal team for further evaluation. Regular meetings and updates help maintain alignment and guarantee a smooth transition from intake to case management. This collaborative approach supports efficiency and helps the legal team prioritize cases effectively.

What are the key skills and qualifications needed to thrive as a personal injury intake specialist?

To thrive as a Personal Injury Intake Specialist, you need strong knowledge of legal terminology, case evaluation, and customer service, typically supported by experience in a law office or legal setting. Familiarity with case management software, CRM systems, and proficiency in Microsoft Office are commonly required technical skills. Excellent communication, attention to detail, and empathy with potential clients are standout soft skills in this role. These skills and qualities are essential to efficiently gather accurate information, build client trust, and support attorneys in developing successful cases.
More about Personal Injury Intake Specialist jobs
What cities are hiring for Personal Injury Intake Specialist jobs? Cities with the most Personal Injury Intake Specialist job openings:
What states have the most Personal Injury Intake Specialist jobs? States with the most job openings for Personal Injury Intake Specialist jobs include:
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Personal Injury Intake Specialist jobs near you
Infographic showing various Personal Injury Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Legal Intake Specialist

Rafaeli Law PLLC

Miami, FL

$60K/yr

Full-time

Re-posted 3 days ago

Job description

We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role — it is the front door of our firm. Every call you take could be the next case that changes someone's life, and your job is to make sure qualified callers feel heard, trust us, and sign up on the spot.


The right person is a compassionate closer: warm and empathetic with injured callers, but disciplined about following our intake process, qualifying cases, overcoming hesitation, and getting retainers signed the same day. If you have done personal injury intake before and you love the rush of a signed-up client, we want to meet you.

Compensation:

$60,000


Responsibilities:

What You'll Do

  • Answer inbound calls and respond to web leads quickly — speed matters
  • Conduct full intake interviews in English and Spanish, with empathy and professionalism
  • Qualify cases against our firm's criteria (accident type, injuries, treatment, liability, insurance, statute of limitations)
  • Walk qualified prospects through the retainer and e-sign the agreement on the same call whenever possible
  • Follow up persistently with warm leads who didn't sign on the first contact — calls, texts, and emails until they sign or decline
  • Accurately log every lead, call note, and case detail in our CRM / case management system
  • Coordinate with attorneys and case managers to smoothly hand off newly signed clients
  • Hit weekly and monthly sign-up goals



Qualifications:
  • Prior legal intake experience is required — personal injury intake strongly preferred
  • Fluent in Spanish and English (verbal and written) — required
  • Proven track record of converting leads into signed clients
  • Comfortable on the phone for most of your shift; strong listener and clear communicator
  • Organized, detail-oriented, and able to juggle multiple leads at once without dropping the ball
  • Familiarity with intake CRMs and e-signature tools (Litify, CASEpeer, Filevine, Lead Docket, DocuSign, or similar) is a big plus
  • Empathetic, calm, and professional — many of our callers are in pain, scared, or overwhelmed
  • Self-motivated and goal-driven; you actually like having a sign-up target

About Company

Rafaeli Law is a cutting-edge, personal injury law firm that’s redefining what it means to serve accident victims with compassion, precision, and relentless advocacy. Since launching in 2020, we’ve experienced rapid growth by combining high-impact legal representation with innovative technology and a client-first approach. Our team is driven, collaborative, and obsessed with results—we don’t just settle cases; we change lives. If you're looking to be part of a modern law firm that values its people as much as its clients, Rafaeli Law is the place to grow.