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Peloton Customer Service Jobs (NOW HIRING)

Peloton

Manager, Demand Planning

New York, NY · On-site

$139K - $169K/yr

... customer service levels, and support company revenue goals. This is an individual contributor position. YOUR DAILY IMPACT AT PELOTON * Maintain rolling demand forecasts using historical data and ...

Peloton

Lead Expert - Hartford Westfarms

Hartford, CT · On-site

$21/hr

Proactively engage walk-by traffic and educate customers on the Peloton portfolio to overcome ... Access to mental health services * 401k, tuition reimbursement and student loan paydown plans

Peloton

Lead Expert - Perimeter Mall

Atlanta, GA · On-site

$20/hr

Proactively engage walk-by traffic and educate customers on the Peloton portfolio to overcome ... Access to mental health services * 401k, tuition reimbursement and student loan paydown plans

Peloton

Associate, Studio Experience

New York, NY · On-site

$21/hr

... PELOTON * Prior experience in a customer service, hospitality, retail, or front-of-house environment * Strong digital literacy with the ability to quickly learn new reservation systems and ...

Peloton

Site Reliability Engineer

New York, NY · On-site

$176K - $209K/yr

... of customers all over the world. Peloton is looking for a Site Reliability Engineer with an ... We work with Amazon Web Services, Chef, Python, Ubuntu, Nginx, Jenkins, and Terraform YOU BRING TO ...

Peloton

Lead Expert - Chicago Woodfield

Chicago, IL · On-site

$21/hr

Proactively engage walk-by traffic and educate customers on the Peloton portfolio to overcome ... Access to mental health services * 401k, tuition reimbursement and student loan paydown plans

Peloton

Senior Android Engineer

New York, NY · On-site

$173K - $213K/yr

YOUR DAILY IMPACT AT PELOTON * Build highly engaging, responsive, and scalable customer-facing ... Access to mental health services * 401k, tuition reimbursement and student loan paydown plans

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How much do peloton customer service jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for peloton customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Peloton offer part-time positions?

Peloton Customer Service positions are available in both full-time and part-time roles, depending on the company's staffing needs. Part-time roles often involve flexible schedules and may require specific customer service skills and experience with the company's products and platforms.

What are the typical daily responsibilities of a Peloton Customer Service representative?

Peloton Customer Service representatives handle a variety of tasks each day, such as responding to member inquiries via phone, email, and chat, troubleshooting technical issues with Peloton equipment or software, and assisting with billing and account questions. They work closely with other team members and departments to resolve more complex issues and ensure a seamless customer experience. Additionally, representatives document customer interactions and use internal systems to track and follow up on cases. This role often involves multitasking and requires a proactive approach to addressing customer needs efficiently and professionally.

Does Peloton allow remote work?

Peloton Customer Service roles generally require employees to work on-site at designated locations, as they involve direct interaction with equipment and customers. However, some positions may offer remote or hybrid options depending on the role and company policies, so it is advisable to check specific job listings for remote work opportunities.

How to get hired at Peloton?

To get hired as a Peloton Customer Service representative, applicants should submit an online application through Peloton’s careers page, highlighting relevant customer service experience and communication skills. The hiring process typically involves an interview and may include assessments to evaluate problem-solving abilities. Strong interpersonal skills, familiarity with digital tools, and a customer-focused attitude are important for success in this role.

What are the key skills and qualifications needed to thrive in the Peloton Customer Service position, and why are they important?

To thrive as a Peloton Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in customer support, often demonstrated through prior roles or relevant training. Familiarity with CRM platforms like Salesforce, live chat software, and basic troubleshooting tools for fitness hardware and software is typically required. Empathy, patience, and resilience are valued soft skills that help manage complex customer inquiries and ensure a positive experience. These competencies are crucial for delivering high-quality support, representing the Peloton brand, and maintaining customer satisfaction in a fast-paced, tech-driven environment.

What's the average salary at Peloton?

Peloton customer service representatives typically earn an average salary of around $35,000 to $45,000 per year, depending on experience and location. Customer service roles often include benefits such as health insurance and flexible schedules. Salaries can vary based on the specific position and level of seniority.

What is a Peloton Customer Service job?

A Peloton Customer Service job involves assisting customers with inquiries about Peloton products, memberships, and troubleshooting issues. Representatives provide support via phone, chat, or email, ensuring a positive customer experience. They help with orders, technical issues, billing concerns, and general product guidance. Strong communication and problem-solving skills are essential for this role.

More about Peloton Customer Service jobs
What cities are hiring for Peloton Customer Service jobs? Cities with the most Peloton Customer Service job openings:
What are the most commonly searched types of Peloton Customer Service jobs? The most popular types of Peloton Customer Service jobs are:
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Peloton Customer Service jobs near you
Infographic showing various Peloton Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Peloton Expert (Part-Time) - L.A. Topanga

Peloton Expert (Part-Time) - L.A. Topanga

Peloton

Los Angeles, CA • On-site

Other

Re-posted 4 days ago

Job description

ABOUT THE ROLE

Upbeat, hardworking, and results-driven, our Peloton Experts are the front-line business drivers in Peloton's retail showrooms. They exhibit a keen knowledge of our product, services, and company. Above all, our Peloton Experts are strong communicators who are able to understand the needs of their clients, build long-lasting relationships with these clients and build a solid network for sales.

YOUR DAILY IMPACT AT PELOTON

  • Focus on achieving and exceeding individual sales goals

  • Maximize sales through excellent customer service, product knowledge, and merchandise presentation

  • Proactively utilize Salesforce to record and maintain client information and preferences to drive your business

  • Develop a deep knowledge and understanding of Peloton's products and brand image

  • Phone and email outreach to both established and developing clients to communicate updates, events, and follow-up

  • Provide outstanding customer service at all times

  • Work professionally with fellow sales specialists in a team environment

  • Help to maintain visual/physical standards of store

YOU BRING TO PELOTON

  • Prior sales experience - preferably in a customer-focused environment

  • Entrepreneurial spirit with a desire to exceed sales goals

  • Enthusiastic, energetic, and personable professional demeanor

  • Excellent written and verbal communication skills

  • Ambitious, hardworking and team-oriented

  • An appreciation of fitness and a balanced lifestyle

  • High school graduate or equivalent

  • Must be able to work nights, weekends, and holidays

  • Proficiency with MS applications (Word, Excel, etc), Apple Products, and Salesforce a plus

PHYSICAL REQUIREMENTS

This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 25 lbs or more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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