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Peloton Customer Service Jobs (NOW HIRING)

PELOTON Workforce Inc.

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Customer Service Representative (Temporary)

Kent, WA · On-site

$20 - $25/hr

PELOTON Workforce is seeking qualified candidates on behalf of our nonprofit client for a Temporary Customer Service Representative position. This role serves as the primary point of contact for ...

PELOTON Workforce Inc.

Be Seen First

Customer Service Representative (Temporary)

Kent, WA · On-site

$20 - $25/hr

PELOTON Workforce is seeking qualified candidates on behalf of our nonprofit client for a Temporary Customer Service Representative position. This role serves as the primary point of contact for ...

Peloton

Peloton Expert (Full-Time) - PSNY Retail

New York, NY · On-site

$16.50 - $19.75/hr

As a Peloton Expert, you are passionate about fitness, technology, and all things Peloton ... You have sales, service, or fitness experience in a customer-centric environment * You have the ...

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How much do peloton customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for peloton customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Peloton Customer Service?

A Peloton Customer Service job involves assisting customers with inquiries about Peloton products, memberships, and troubleshooting issues. Representatives provide support via phone, chat, or email, ensuring a positive customer experience. They help with orders, technical issues, billing concerns, and general product guidance. Strong communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a Peloton Customer Service?

Peloton Customer Service representatives handle a variety of tasks each day, such as responding to member inquiries via phone, email, and chat, troubleshooting technical issues with Peloton equipment or software, and assisting with billing and account questions. They work closely with other team members and departments to resolve more complex issues and ensure a seamless customer experience. Additionally, representatives document customer interactions and use internal systems to track and follow up on cases. This role often involves multitasking and requires a proactive approach to addressing customer needs efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Peloton Customer Service position, and why are they important?

To thrive as a Peloton Customer Service representative, you need strong communication abilities, problem-solving skills, and experience in customer support, often demonstrated through prior roles or relevant training. Familiarity with CRM platforms like Salesforce, live chat software, and basic troubleshooting tools for fitness hardware and software is typically required. Empathy, patience, and resilience are valued soft skills that help manage complex customer inquiries and ensure a positive experience. These competencies are crucial for delivering high-quality support, representing the Peloton brand, and maintaining customer satisfaction in a fast-paced, tech-driven environment.

How to get hired at Peloton customer service?

To get hired as a Peloton customer service representative, candidates should apply through the company's careers page, ensuring they meet the minimum requirements such as excellent communication skills and a customer-focused attitude. Prior experience in customer service and familiarity with digital tools or fitness products can be advantageous during the hiring process.

Is Peloton customer service a good company to work for?

Peloton customer service roles typically involve remote work, requiring strong communication skills and familiarity with customer support tools. Employee reviews indicate mixed experiences, with some citing positive work environment and others noting high workload or management concerns. Overall, it depends on individual expectations and the specific team or location.
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Peloton Customer Service jobs near you
Infographic showing various Peloton Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Temporary)

PELOTON Workforce Inc.

Kent, WA • On-site

$20 - $25/hr

Temporary

Posted 22 days ago

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Job description

Position Summary:

PELOTON Workforce is seeking qualified candidates on behalf of our nonprofit client for a Temporary Customer Service Representative position. This role serves as the primary point of contact for customers, sales representatives, and internal departments, ensuring exceptional customer service and efficient order processing.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position requires strong communication skills, accuracy in order entry, and the ability to deliver a positive customer experience while supporting day-to-day administrative operations.

Responsibilities:

  • Enter customer orders accurately and in a timely manner.
  • Serve as the primary point of contact for customers, sales, and internal departments.
  • Provide proactive communication regarding order status, issues, and updates.
  • Deliver excellent customer service consistent with company standards.
  • Provide administrative support, including filing and maintaining records.
  • Coordinate scheduling and assist with pricing inquiries.
  • Communicate and resolve order entry issues efficiently.
  • Maintain accurate customer and order information.
  • Support other administrative and customer service functions as assigned.

Qualifications:

  • High school diploma or GED required; some college coursework preferred.
  • Minimum of 3 years of customer service and/or order entry experience required.
  • Advanced proficiency in Microsoft Office (Word, Excel, Outlook, and related applications).
  • Excellent verbal and written communication skills.
  • Strong organizational skills and exceptional attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • An equivalent combination of education and relevant experience will be considered.

Compensation:

  • $20.00–$25.00 per hour, depending on experience and qualifications.

Company Description

PELOTON Inc. is a Nevada based corporation operating two staffing agencies – PELOTON Inc., founded in Las Vegas in 2013, and The Frank Group, a 62-year old company located in St. Charles, IL , acquired by PELOTON in 2019.