Pc Refresh Tech Jobs (NOW HIRING)

ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions
Job Description: Asset Management Analyst
Why This Role Exists
HUB manages thousands of IT assets - laptops, peripherals, and software - across a large, distributed workforce that continues to grow through acquisition. Without dedicated resources to track, verify, and maintain those assets, the organization faces compounding risks: employees working on outdated or untracked hardware, devices going unaccounted for at return or disposal, refresh cycles falling behind, and audit findings that are difficult to defend.
The Asset Management Analyst is the operational engine behind HUB's IT asset program. This role directly protects HUB from financial waste, audit exposure, and the operational drag caused by poor asset visibility - ensuring that what we say we own matches what we actually have, that hardware is refreshed on time, and that every device is properly accounted for throughout its life.
Key Responsibilities
Data Integrity & Inventory Accuracy

• Audit and improve device assignment data - Ensures asset records in ServiceNow reflect reality, so that procurement, budgeting, and compliance decisions are built on trustworthy data rather than guesswork.
• Conduct regular depot inventory audits - Verifies that physical stock at our depot matches what the system shows, catching discrepancies before they become financial or operational surprises.
• Perform disposal audits - Confirms that retired assets are properly decommissioned and documented, protecting HUB from regulatory exposure and ensuring we're not paying for assets that no longer exist.
• Track asset useful life across the inventory - Flags devices approaching end-of-life so that refresh planning can be proactive rather than reactive, reducing emergency purchases and employee downtime.

PC Refresh & End-of-Life Management

• Own PC refresh planning and scheduling - Coordinates device availability, timelines, and logistics so that employees receive updated hardware before their current device becomes a productivity or security liability.
• Follow up directly with end-of-life device users - Drives completion of refresh transitions that would otherwise stall, reducing the volume of aged, unsupported devices in the field.

Hardware Orders & Inventory Management

• Order non-standard devices with proper approvals - Fulfills exception hardware requests end-to-end, ensuring purchases are documented and authorized - preventing rogue spending and maintaining audit trails.
• Support weekly inventory stock level reviews - Contributes to demand planning discussions to ensure stock levels match business needs, reducing fulfillment delays for new hires and replacements.
• Intake non-BAU purchasing requirements - Captures and routes unplanned hardware needs that fall outside standard procurement, ensuring they are addressed without disrupting normal stock workflows.
• Maintain the Service Catalog - Keeps hardware offerings current and accurate so employees and the Service Desk are working from correct information when placing or approving orders.
• Manage end-user feedback on asset processes - Surfaces patterns in user experience that inform process improvements, helping the team identify recurring friction points before they escalate.

Asset Verification & Returns

• Investigate and resolve failed reclamation orders - Tracks down devices that were flagged for return but not received, reducing asset loss and keeping inventory counts accurate.
• Validate reported assignment inaccuracies

Knowledge & Reporting

• Author and maintain Knowledge Base articles - Documents asset processes so institutional knowledge is accessible to the Service Desk and other teams, reducing dependency on tribal knowledge and improving consistency.
• Monitor and report on ITAM KPIs and CPIs - Tracks program health metrics and surfaces trends to leadership, providing visibility into whether the asset management program is performing as expected.

What Success Looks Like

• Asset records are accurate and auditable - what we say we own matches what we have
• Returned and retired devices are fully accounted for with no assets lost between handoffs
• PC refresh targets are met on schedule with minimal employee disruption
• Depot and disposal audits produce clean results with no significant findings
• Non-standard orders are fulfilled correctly, documented, and approved
• Inventory stock levels are aligned with demand, avoiding fulfillment delays

Job Requirements

• 2+ years of experience in IT Asset Management or a closely related IT operations role
• Hands-on experience with ServiceNow (ITAM, HAM, or CMDB modules preferred)
• Strong attention to detail with a track record of investigating and resolving data quality issues
• Experience conducting audits - inventory, disposal, or compliance
• Solid understanding of asset lifecycle concepts: procurement, deployment, reclamation, and disposal
• Clear communicator who can follow up persistently and professionally with stakeholders across the business
• ServiceNow CSA or HAM Pro certification a plus
• Experience supporting large-scale PC refresh programs a plus

JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 70,000 to $90,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.