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Patient Support Program Jobs (NOW HIRING)

UnitedHealth Group

Patient Support Specialist

Milford, MA · On-site

$18.75 - $23/hr

The Patient Support Specialist is responsible for the completion of set processes and protocols ... Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance ...

Insight Global

Patient Support Specialist

Carpolis, PA · On-site

$20 - $25/hr

... programs and triage to a pharmacist when required • Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers • Document all call information and data ...

Orchid Health

Patient Support Specialist

Oakridge, OR · On-site

$20 - $21.75/hr

Pillar 2: Trusting Patient Relationships * Pillar 3: Community Health * Pillar 4: Financial ... An Employee Assistance Program (EAP) that provides mental health support, financial planning, and ...

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Transport Location: Buffalo General Medical Center ... program and Kaleida as a whole. Education And Credentials High school diploma or equivalency ...

Hire Velocity, LLC

Patient Support Specialist

Pittsburgh, PA · On-site

$16.50 - $20.50/hr

Provide patient care to accurately support pharma programs and triage to appropriate teams when required * Strive to meet and exceed structured performance targets * Accurately documents all contact ...

Orchid Health

Patient Support Specialist

Oakridge, OR · On-site

$20 - $21.75/hr

Pillar 2: Trusting Patient Relationships * Pillar 3: Community Health * Pillar 4: Financial ... An Employee Assistance Program (EAP) that provides mental health support, financial planning, and ...

Rugiet

Patient Support Agent (Part Time)

Austin, TX · Remote

$17 - $19/hr

... program 3 weeks of PTO Monday-Friday, 9:00 AM-5:30 PM To Apply If you are excited by the ... outstanding patient support and contribute to a revolutionary healthcare company, please submit ...

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How much do patient support program jobs pay per year?

As of Jun 3, 2026, the average yearly pay for patient support program in the United States is $45,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a Patient Support Program job?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the key skills and qualifications needed to thrive in the Patient Support Program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What are the typical responsibilities and day-to-day activities in a Patient Support Program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.
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Patient Support Program jobs near you
Patient Support Specialist

Patient Support Specialist

UnitedHealth Group

Milford, MA • On-site

$18.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

UnitedHealth Group rating

7.5

Company rating: 7.5 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

218th of 864 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Reliant Medical Group (Adult Medicine) has an immediate opening for a friendly, patient focused and detailed orientedPatient Support Specialist to join our team. The Patient Support Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule: 24 hours a week, Monday and Tuesday 8:30am- 5pm, Wednesday - Off, Thursday and Friday 1pm-5pm. (Final schedule to be determined upon hire.)
Location: 101 Cedar Street, Milford, MA 01757
Primary Responsibilities:
  • Verifies and updates demographics and other patient information including necessary consent and other documents
  • Schedules patients accurately, according to department protocols and provider preference
  • Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
  • Provides education, estimate preparation, and other pre-appointment instruction as needed
  • Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
  • Accurately and appropriately documents information in the electronic medical record system
  • Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed
  • Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination. Able to educate patients on these concepts and set appropriate timeline expectations
  • Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
  • Processes department and provider mail and faxes in a timely and appropriate manner
  • Able to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as needed
  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc
  • Complies with established departmental policies, procedures, and objectives
  • Participates in learning opportunities provided through the learning management system
  • Participates in departmental meetings and huddles as directed by department leadership
  • Regular, reliable, and predictable attendance is required
  • Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma/GED
  • 6+ months of customer service-related or healthcare experience
  • Ability to work onsite at 101 CEDAR STREET, Milford, MA 01757, Monday through Friday

Preferred Qualifications:
  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients out, insurance verification and maintaining medical records
  • Basic computer proficiency
  • Knowledge of Epic EMR software
  • Understands basic insurance concepts

Soft Skills:
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with others
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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