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Patient Support Program Jobs in Alberta (NOW HIRING)

Cencora

Program Relations Manager

Edmonton, AB · On-site

Provides triage support of information on PSPs and facilitates the access to PSP services needed. * Collects necessary patient information and clinical data. * Coordinates private and public ...

Bayshore HealthCare

Pharmacy Assistant

Edmonton, AB

Liaise collaboratively with internal and external stakeholders, including but not limited to patient support program personnel, clinic and nursing staff, scheduling team. Contributes to maintaining a ...

Bayshore HealthCare

Pharmacist

Edmonton, AB

Works cohesively with and delegates appropriately to other team members including but not limited to pharmacy personnel, patient support programs, scheduling team and nursing team Communicates with ...

CASA Mental Health

Therapy Support Assistant

Cold Lake, AB · On-site

CA$33.92 - CA$41.70/hr

Participate in patient-related meetings such as program progress reviews and discharge meetings as ... Supporting Individuals through Valued Attachments (SIVA) training, as well as physical ability to ...

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Patient Support Program information

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How much do patient support program jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for patient support program in Alberta is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $26.44 per hour, depending on experience, location, and employer.

What is a Patient Support Program job?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the typical responsibilities and day-to-day activities in a Patient Support Program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.

What are the key skills and qualifications needed to thrive in the Patient Support Program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What job categories do people searching Patient Support Program jobs in Alberta look for? The top searched job categories for Patient Support Program jobs in Alberta are:
Patient Support Program jobs near you

Canada_Key Account Manager

Celltrion, Inc.

Calgary, AB

Full-time

Posted 24 days ago

Job description

Celltrion Group provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.
Celltrion Group offers biologics to about 110 countries, along with more than 30 global partners around the world. With hands-on experience and knowledge accumulated through years of working in the advanced pharmaceutical markets around the world, Celltrion Group has been securing distribution channels and providing patients with biosimilars at affordable prices.

1. Position Summary

The Key Account Manager (KAM) is an important, externally focused position, within the newly formed entity of Celltrion Healthcare in Canada (CHC). The KAM will have an assigned sales territory and be responsible for achieving sales targets for the company's immunology portfolio, based on key account planning and strategic execution. The portfolio includes already launched, as well as soon to launch medicines. As a KAM, you bring to the company a deep understanding of the management of gastroenterology and/or rheumatology disorders using biologics, and have a strong network within the territory that is assigned.This role will require close collaboration with Marketing, Medical, Sales, Patient Support and Market Access, as well with other KAMs.

2. Key Roles and Responsibilities

  • Achieve sales objectives of assigned products through the execution of customer-focused, value-added activities

  • Sound management of territory budget deployed in the execution of activities and tactics

  • Develop, implement and monitor key account and territory plans, and adjust as required

  • Deliver on value proposition for assigned products through key message communication to assigned customers

  • Collaborate with cross-functional team to implement value-added programs

  • Build strategic and long-term partnerships in the complex immunology/biologics (biosimilars) space

  • Demonstrate strong business ethics, understand business principles and interpret resources available to make sound business decisions to help drive the growth and achieve high standards of business excellence

  • Collaborate cross-functionally with all internal functional area teams in order to implement innovative solutions

  • Monitor performance of assigned sales territory, including YTD sales, YTD activities YTD budget

  • Perform required administrative duties, including expense reports, territory analysis, and call reporting

  • Work within the CHC regulatory and legal compliance guidelines

  • Complete all training programs provided by company

  • Attend local, regional and national meetings as required

  • Willing and able to travel up to 25% of the time.Evening and weekend work may be required

3. Work Experience

  • Minimum 10 years of experience in sales, preferably pharmaceutical

  • Minimum 3 years of experience working in an environment of Key Account Planning

  • Track record of consistent, strong sales performance in specialty care (immunology)

  • Experience in biologics/biosimilars

  • Strong understanding of how patient support programs function, with experience in working collaboratively with different aspects of patient support programs

4. Professional Competencies and Skills

  • In-depth knowledge of key account planning, use of CRM platforms such as VEEVA, and patient support programs

  • Demonstrated ability to engage with customers virtually

  • Proven analytical skills required to understand territory dynamics and plan for effective effort allocation

  • Demonstrated experience and mastery in delivering a cross-functional solution-based approaches though ongoing collaborative communication

  • Demonstrated experience with execution of value propositions and product messaging though polished sales/communication approaches

  • Demonstrated ability to engage in science/study focused discussions in each interaction with specialist customers to ensure value is achieved for the customer, and ultimately, the patient

  • Demonstrate enthusiasm, strong initiative, high sense of urgency, and strong competitive and winning attitude

  • Comfortable working within a fast-paced, cross-functional, and matrix environment

  • Excellent communicator - verbal, written and presentation skills

  • Possess the drive and vision to positively challenge accepted access norms in order to best position CHC to address significant unmet need for patients

  • Strong understanding of territory market dynamics and competitive environment

  • Deep understanding of management of disorders in gastroenterology and/or rheumatology, and has a strong network in assigned territory

5.Education

  • Undergraduate degree in business or science is required

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