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Patient Support Program Jobs in Alberta (NOW HIRING)

TELUS

Sr Program Manager

Calgary, AB · On-site

Your work will enable clinicians across Canada to access patient health data at the point of care ... Track capital expenditure and program budgets; flag variances and support financial reporting ...

TELUS

Sr Program Manager

Edmonton, AB

Your work will enable clinicians across Canada to access patient health data at the point of care ... Track capital expenditure and program budgets; flag variances and support financial reporting ...

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Patient Support Program information

See Alberta salary details

$10

$24

$62

How much do patient support program jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for patient support program in Alberta is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $26.44 per hour, depending on experience, location, and employer.

What is a Patient Support Program job?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the typical responsibilities and day-to-day activities in a Patient Support Program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.

What are the key skills and qualifications needed to thrive in the Patient Support Program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What job categories do people searching Patient Support Program jobs in Alberta look for? The top searched job categories for Patient Support Program jobs in Alberta are:
Patient Support Program jobs near you
Administrative Support III

Administrative Support III

Alberta Health Services

Edmonton, AB • On-site

CA$25.72 - CA$31.25/hr

Other

Re-posted 19 days ago

Job description

Your Opportunity:

Are you a highly organized, customer-focused administrative professional who thrives in a dynamic, fast paced healthcare environment? Join the Pediatric Surgery, ENT, and Ophthalmology programs and play a key role in supporting children, youth, and families throughout their care journey. As an Administrative Support III, you will be the first point of contact for patients and families, helping to create a welcoming and compassionate experience from arrival through discharge. In this integral role, you will support the day-to-day operations of the busy ambulatory clinics by coordinating patient scheduling, managing referrals, facilitating communication, and ensuring seamless administrative processes. Working collaboratively with physicians, medical office assistants, nurses, allied health professionals, and leadership, you will contribute directly to exceptional patient care and clinic operations. Reporting to the Unit Manager, the Administrative Support III provides comprehensive administrative and operational support across the Pediatric Trauma, Surgery & Child Kind portfolio. This position supports multiple service areas and will be cross-trained to provide coverage within Pediatric Surgery, ENT, Ophthalmology, Unit 4D, and the Surgery Booking Office, offering a unique opportunity to develop a broad understanding of specialty pediatric services. The ideal candidate is a collaborative and adaptable professional with exceptional communication, organizational, and multitasking abilities. They are able to prioritize competing demands, remain composed in a fast-paced environment, and consistently demonstrate professionalism, empathy, and a strong commitment to patient- and family-centred care, Safest Together and Child Kind when interacting with patients, families, and members of the healthcare team.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support III
  • Union: AUPE GSS
  • Unit and Program: Stollery Surgery, ENT, Opthalmology Clinics
  • Primary Location: Stollery Children's Hospital
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 16-JUL-2026
  • Employee Class: Regular Full Time
  • Date Available: 26-JUL-2026
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $25.72
  • Maximum Salary: $31.25
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Previous Pediatric Surgery, ENT, Opthalmology or specialty clinic experience. Completion of Medical Terminology training. Strong computer skills with proficiency in Microsoft Office applications, connect care and referral pathways, Netcare and the electronic medical records system. Excellent verbal and written communication skills. Demonstrated organizational and time-management skills, with the ability to prioritize competing demands and work independently with minimal supervision. Ability to adapt quickly and effectively in a busy, often noisy clinical environment. Proven dependability, reliability, and strong attention to detail. Ability to maintain confidentiality and exercise professionalism when dealing with patients, families, physicians, and multidisciplinary team members.

Preferred Qualifications:

CPR is an asset. Medical Office Assistant (MOA) or Medical Office Administration Certificate.

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