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Patient Support Program Jobs in Alberta (NOW HIRING)

CASA Mental Health

Manager, Clinical

Edmonton, AB · On-site

CA$86K - CA$131K/yr

Maintain community partnerships and resolve patient and family concerns. * Support program improvements by collaborating with school partners and clinical teams, incorporating best practices and ...

CASA Mental Health

Therapy Support Navigator

Edmonton, AB · On-site

CA$33.92 - CA$41.70/hr

About the First Nation, Métis and Inuit Mental Health Services (FNMI) Program You will provide ... of holistic patient care plans. * Work to develop collaborative relationships with community ...

Medaviehs

Emergency Medical Responder

Calgary, AB · On-site

$22.41 - $26.19/hr

... to support programs and initiatives aimed at addressing some of our country's most pressing ... Document all patient care, assessments, and skills, within the patient care report in a timely and ...

Medaviehs

Primary Care Paramedic

Calgary, AB

... to support programs and initiatives aimed at addressing some of our country's most pressing ... Document all patient care, assessments, and skills, within the patient care report in a timely and ...

Medaviehs

Primary Care Paramedic

Calgary, AB

... to support programs and initiatives aimed at addressing some of our country's most pressing ... Document all patient care, assessments, and skills, within the patient care report in a timely and ...

Medaviehs

Emergency Medical Responder

Calgary, AB · On-site

$22.41 - $26.19/hr

... to support programs and initiatives aimed at addressing some of our country's most pressing ... Document all patient care, assessments, and skills, within the patient care report in a timely and ...

Co op

Pharmacy Clerk

Vermilion, AB

You desire to work in a patient-focused environment. * You understand the importance of ... Mental Health and Wellness Support Programs * Professional Development and Training Opportunities

EFW Radiology

Receptionist

Calgary, AB · On-site

Monitors patient waiting room dynamics, ensuring timely communication about wait times and relevant ... Professional Development Programs and Continued Education Support * Extended Health, Dental ...

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Patient Support Program information

See Alberta salary details

$10

$24

$62

How much do patient support program jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for patient support program in Alberta is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $26.44 per hour, depending on experience, location, and employer.

What is a Patient Support Program job?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the typical responsibilities and day-to-day activities in a Patient Support Program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.

What are the key skills and qualifications needed to thrive in the Patient Support Program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What job categories do people searching Patient Support Program jobs in Alberta look for? The top searched job categories for Patient Support Program jobs in Alberta are:
Patient Support Program jobs near you

Manager, Clinical

CASA Mental Health

Edmonton, AB • On-site

CA$86K - CA$131K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our mission of building resilience and advocating for the children and families we serve. Guided by our vision of a community where all children and youth are empowered to thrive, we deliver holistic, evidence-informed and compassionate care across Alberta.
About the Comprehensive School-Based Mental Health Program
The Comprehensive School-Based Mental Health Program (CSBMHP) Is part of a larger community investment initiative led by CASA’s Indigenous Services department to improve the continuum of child and adolescent mental health care in First Nation and Métis communities. The CSBMHP supports First Nation and Métis school divisions to improve or develop models of intervention. School division partners are provided access to ongoing professional development, training and consultation services. The CSBMHP team provides universal mental health education, targeted group programming and mental health services to children and adolescents attending partner First Nation and Métis schools. 
Job Details
Salary/Wage range: $86,815.00 - $131,281.00
Vacation: 20 Days
Shift structure: Monday to Friday, 7.25 hours per day
Primary location: CASA West
Secondary location(s): Fort Road, CASA Centre
Hybrid/Multi-site
Union: Exempt
Classification: Grade 6
FTE: 1.0
Status: Permanent
The Manager, Clinical will:
  • Provide daily clinical and operational leadership to the program, including performance management, coaching, mentoring, clinical supervision and staff training.
  • Collaborate with school administrations to develop and implement service pathways, mental health prevention, promotion and intervention programs including mental health classrooms.
  • Attend ongoing cultural competency and integrated practice training sessions provided by CASA’s Indigenous Wellness Support Services (IWSS).
  • Work collaboratively with the IWSS team to integrate traditional Indigenous mental health and wellness practices and worldviews into western mental health approaches to consultation, programming, assessment and treatment.
  • Oversee culturally responsive, holistic and trauma-informed assessment and treatment.
  • Lead case conferencing with the CSBMHP team and support ongoing communication with school administrations and wellness teams.
  • Triage referrals and assign caseloads.
  • Ensure adherence to CASA’s clinical policies and standards of practice.
  • Train staff on organizational policies, admission, assessment, treatment planning and clinical documentation.
  • Ensure high-quality record management through the electronic medical record system.
  • Maintain community partnerships and resolve patient and family concerns.
  • Support program improvements by collaborating with school partners and clinical teams, incorporating best practices and collecting data for evaluation.

Knowledge, Skills and Abilities
  • Demonstrated leadership ability with excellent organizational, interpersonal and communication skills.
  • Demonstrated commitment to excellence in all aspects of the discipline including clinical practice, supervision and education.
  • Enhanced skills in knowledge translation, education, program design and evaluation are an asset.
  • Ability to identify barriers and solutions to service provision.
  • Ability to work autonomously, independently and to prioritize work activities.
  • Experience working in school settings or with school administrations and/or support teams is desirable.
  • Demonstrated ability to adapt to new or unexpected situations, and a flexible approach to interpersonal situations.
  • Knowledge of traditional Indigenous mental health and wellness practices are an asset but are not required.
Qualifications and Experience
  • Master’s degree in clinical psychology or social work (with psycho-social intervention designation).
  • Minimum of five years of clinical practice in child and family mental health and/or youth addictions.

Conditions of Employment
  • A satisfactory Criminal Records Check with Vulnerable Sector Search and Child Intervention Check. This would be the financial responsibility of the successful candidate.
  • Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification (training provided by CASA) as well as physical ability to perform all interventions.
  • Valid Class 5 driver’s license, reliable vehicle and ability to travel to and from local partner Indigenous communities.

Your Well-Being Matters
At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.
What We Offer:
  • Employer-paid health and dental benefits, including $1000 per paramedical practitioner and $2,000 annually in mental health services.
  • Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.
  • Defined contribution pension plan with generous employer match.
  • Five paid wellness days plus a holiday break in December to spend time with loved ones.
  • Paid time off for illness, bereavement, moving and education.
  • Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
  • Access to our Employee Assistance Program (EAP) and a range of employee discounts.
  • Learning and growth opportunities including ongoing Indigenous cultural competency training and annual inclusivity, diversity, equity and accessibility training events.
  • Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.
Apply today to start making a difference for Alberta’s children and families!
Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at recruitment@casaservices.org
Closing Date: Open until filled
Please quote the following competition number in your application materials 26-033 #CASAPM
 

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