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Patient Support Program Jobs in British Columbia

Island Health

Program Support Clerk

Parksville, BC

... patient and staff safety is a priority and a responsibility shared by everyone; as such, the ... Reporting to the Administrative Coordinator, the Program Support Clerk provides site administrative ...

Island Health

Patient Navigator

Nanaimo, BC · On-site

In collaboration with members of the program team, provides support, information, education and ... The Patient Navigator is responsible for making recommendations and implementing changes to program ...

Bayshore HealthCare

Pharmacist

Burnaby, BC · On-site

Works cohesively with and delegates appropriately to other team members including but not limited to pharmacy personnel, patient support programs, scheduling team and nursing team Communicates with ...

Otter Co-op

Pharmacy Assistant - (Langley)

Langley, BC · On-site

CA$21.78 - CA$27.60/hr

Deliver exceptional customer service and create a welcoming experience for every patient. * Support ... Annual bonus program for all eligible team members * Comprehensive benefits package, including ...

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Patient Support Program information

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$10

$24

$62

How much do patient support program jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient support program in British Columbia is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $26.44 per hour, depending on experience, location, and employer.

What is a patient support program?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the typical responsibilities and day-to-day activities in a patient support program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.

What are the key skills and qualifications needed to thrive in a patient support program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What job categories do people searching Patient Support Program jobs in British Columbia look for? The top searched job categories for Patient Support Program jobs in British Columbia are:
Patient Support Program jobs near you
Infographic showing various Patient Support Program job openings in British Columbia as of August 2026, with employment types broken down into 50% Full Time, 25% Temporary, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,910 per year, or $24.5 per hour.

Program Support Clerk

Island Health

Parksville, BC

Full-time

Re-posted 17 days ago

Island Health (Washington) rating

5.4

Company rating: 5.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Administrative Coordinator, the Program Support Clerk provides site administrative and clerical support services including reception to clients entering the service and secretarial support services for the program and clinic staff. Types a variety of correspondence and documents.

Maintains client data, enters information into databases or spreadsheets in accordance with standard formats. Performs routine cash handling duties. Answers routine inquiries from staff, physicians, other service providers, clients and members of the general public regarding services, activities, and intake procedures.

Orders and maintains office supplies. Travel may be a requirement of this position. If applicable, transportation arrangements must meet the operational requirements of the Vancouver Island Health Authority in accordance with the service assignment and the incumbent must be able to operate a motor vehicle.

QUALIFICATIONS: Education, Training And Experience Grade 12 graduation; Office Administration certificate including courses in word processing, spreadsheet and database software; certificate in Medical Terminology. A minimum of three (3) years recent related administrative or secretarial experience in a similar environment, or an equivalent combination of education and experience. Valid BC Class V Driver's License.

Skills And Abilities Demonstrates a welcoming, empathetic and hopeful attitude with respect to persons. Ability to communicate effectively, both verbally and in writing; Ability to plan, organize and prioritize work; Ability to work independently, and in cooperation with others; Ability to deal with addicted and mentally ill clients and their families; Ability to establish and maintain rapport with clients; Ability to type a minimum of 55 words per minute; Ability to utilize Word Processing, spreadsheet and database software; Knowledge of general office procedures; Ability to analyze and resolve problems; Ability to do basic mathematical calculations; Ability to operate related equipment, e.g. personal computer, photocopier, facsimile and multi-line telephone; Physical ability to carry out the duties of the position.https://jd.viha.ca/JD5716.pdfhttps://jd.viha.ca/JD5716.pdf

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