Patient Support Program Jobs in California (NOW HIRING)

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.
We set and achieve bold ambitions in our fight against the world's most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. As an Associate Director, Patient Access Solutions - Field Reimbursement Manager (FRM) Resource Support, at Gilead you will play a critical role in enabling patient access by leading the strategy, development, and execution of access and reimbursement educational resources.
This role sits within the Patient Access Solutions Support Program and is responsible for developing compliant, effective access and reimbursement materials that support the HIV Prevention Field Reimbursement Manager (FRM) team. The Associate Director provides strategic oversight of FRM tools and resources, ensuring alignment with market access strategy, patient support program objectives, and the evolving needs of healthcare providers and their office staff.
This position collaborates closely with cross-functional partners including Marketing, Market Access Payer Strategy, Trade, Commercial Learning & Development (CL&D), Patient Support, and FRM teams. The Associate Director leads the planning, governance, and continuous improvement of FRM materials, tools, and training, with a focus on delivering consistent, high-quality provider and patient experience across brands and therapeutic areas.
This role is based in Foster City, CA and not open to Remote work.
Key responsibilities include:

• Leading the creation, execution, and ongoing optimization of access and reimbursement materials, resources, and tools for the HIV Prevention FRM team, with potential support across the broader FRM portfolio.
• Ensuring all FRM materials align with patient support program positioning, access strategy, and compliance requirements.
• Partnering with FRM, Patient Support, and Access & Reimbursement colleagues to translate payer landscape insights, acquisition models, and reimbursement dynamics into effective educational resources.
• Collaborating with internal and external partners to support the effective use of digital tools, portals, and data to address patient and provider access challenges.
• Managing agency and vendor relationships in partnership with Patient Support teams to ensure high-quality, compliant deliverables.
• Leading annual planning for FRM materials and resources, identifying access barriers and driving innovative, compliant solutions.
• Overseeing governance and review processes in collaboration with Legal, Medical, Regulatory, Market Access, National Accounts, Brand, and Trade partners.
• Leading FRM Team training needs and planning of the FRM National and Mid-Year Meeting.
• Ensuring all activities are conducted in accordance with applicable laws, regulations, and ethical standards related to patient support programs and field-based reimbursement activities.

Basic Qualifications:
High School Degree and Fourteen Years' Experience
OR
Associate's degree and Twelve Years Experience
OR
Bachelor's Degree and Ten Years' Experience
OR
Masters' Degree and Eight Years' Experience
OR
PhD and Two Years' Experience
Preferred Qualifications:
• Bachelor's degree and 10 years of experience in pharmaceutical, biotechnology, or healthcare marketing, market access, patient services, or reimbursement-related roles.
• Experience supporting or partnering with Field Reimbursement Manager (FRM) teams or similar field-based access roles.
• Demonstrated expertise in patient and healthcare provider support programs, access and reimbursement strategies, and drug acquisition channels.
• Strong understanding of U.S. healthcare reimbursement systems, including medical and pharmacy benefit design.
• Experience leading cross-functional initiatives and influencing without formal authority.
• Proven ability to manage agencies and external vendors.
• Experience with analytics-driven decision-making and digital enablement of access tools.
• Strong project management, strategic planning, and execution capabilities.
• Excellent written, verbal, and presentation skills.
• Comfort working in environments with ambiguity and evolving priorities.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
People Leader Accountabilities
• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
The salary range for this position is: $182,070.00 - $235,620.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
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