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Patient Support Program Jobs (NOW HIRING)

ConnectiveRx

Patient Support Specialist

Whippany, NJ · On-site

$15.26 - $21.50/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Will be trained to support programs, clients and/or job functions as appropriate. * Some experience ...

ConnectiveRx

Patient Support Specialist

Whippany, NJ · On-site

$17.25 - $21.25/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Will be trained to support programs, clients and/or job functions as appropriate. * Some experience ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA

$16 - $19.50/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Will be trained to support programs, clients and/or job functions as appropriate. * Some experience ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA · On-site

$15.75 - $19.25/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Will be trained to support programs, clients and/or job functions as appropriate. * Some experience ...

ConnectiveRx

Patient Support Specialist

Pittsburgh, PA

$15.75 - $19.25/hr

The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing ... Will be trained to support programs, clients and/or job functions as appropriate. * Some experience ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16 - $19.50/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center ... Other perks, such as discount programs, EAP, and worksite wellness are also available. Most ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center ... Other perks, such as discount programs, EAP, and worksite wellness are also available. Most ...

Mentavi Inc

Patient Support Specialist

Grandville, MI · On-site

$18/hr

As a Patient Support Specialist for our online diagnostic platform, you will play a vital role in ... programs. * Complete medical records requests. * Work within Zendesk and Dr. Chrono to complete ...

Mentavi Inc.

Patient Support Specialist

Grandville, MI · On-site

Salary: $18 + DOE As a Patient Support Specialist for our online diagnostic platform, you will play ... programs. * Complete medical records requests. * Work within Zendesk and Dr. Chrono to complete ...

UnitedHealth Group

Patient Support Specialist

Milford, MA · On-site

$18.75 - $23/hr

The Patient Support Specialist is responsible for the completion of set processes and protocols ... Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance ...

Optum

Patient Support Specialist

Milford, MA

$18.75 - $23/hr

The Patient Support Specialist is responsible for the completion of set processes and protocols ... Employee Assistance Program * Employee Referral Bonus Program * Voluntary Benefits (pet insurance ...

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How much do patient support program jobs pay per year?

As of Jun 3, 2026, the average yearly pay for patient support program in the United States is $45,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $49,000.00 per year, depending on experience, location, and employer.

What is a Patient Support Program job?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the key skills and qualifications needed to thrive in the Patient Support Program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What are the typical responsibilities and day-to-day activities in a Patient Support Program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.
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Patient Support Program jobs near you
Patient Support Specialist

Patient Support Specialist

ConnectiveRx

Whippany, NJ • On-site

$15.26 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

ConnectiveRx rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

112th of 185 rated software companies

Job description

Overview
Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path-allowing patients to build trusting relationships with their medication brands.
We're not only committed to taking the pain out of the prescription process, but we're also devoted to bringing the brightest minds together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.
Join our dynamic team as a Benefits Investigation Specialist and be a crucial part of ensuring access to essential medications! We seek a compassionate individual to engage with Medical Insurance Payers and Pharmacy Benefit Managers, playing a vital role in identifying and documenting coverage options for retail and specialty medications.
The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.
Responsibilities
What You will Do:
  • Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
  • Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
  • Performs other assignments as needed.

Qualifications
What We Need From You:
  • Call Center operating metrics and performance management experience (a plus)
  • Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
  • Will be trained to support programs, clients and/or job functions as appropriate.
  • Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
  • Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
  • Fluent in English/Spanish (a plus).
  • High School or GED required
  • 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred.
  • Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
  • Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation.
  • Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy
  • Adaptability: Adapts to a variety of situations easily and effectively navigates situations
  • Problem Solve; Thinks critically, and problem-solves issues to resolution.

Why work with us?
  • Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
  • Enjoy competitive benefits, including medical, dental, vision, and more.
  • Please take advantage of our 401k package with a dollar-for-dollar match-up.
  • Generous PTO and paid holiday days are offered.
  • Embrace opportunities for professional and personal growth in our team-oriented atmosphere.

Compensation & Benefits: Compensation for this role varies based on factors such as location, relevant skills, experience, and capabilities.
Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance. The company retains the right to update or modify health, welfare, and other fringe benefit policies. Employees may also participate in the company's 401(k) plan.
Time-Off & Holidays: ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave. For sick leave, eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy. PTO and STO are prorated during the first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.
The company is committed to maintaining competitive benefits and reserves the right to adjust employee offerings, including PTO, STO, and holiday policies, in compliance with applicable laws and regulations.
#on-site
Posted Salary Range
USD $15.26 - USD $21.50 /Hr.

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