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Patient Scheduling Manager Jobs in Utah (NOW HIRING)

Granger Medical

Patient Benefit Advisor

Taylorsville, UT · On-site

$16 - $19.75/hr

... patient scheduling, check-in processes, and PA system management. • Researching all inquiries to resolution using various sources, including contacting insurance companies and other outside ...

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Patient Scheduling Manager information

What does a patient scheduling manager do?

A Patient Scheduling Manager oversees the scheduling operations within a healthcare facility, ensuring that patient appointments are efficiently coordinated with available medical staff and resources. They manage scheduling teams, develop and implement scheduling policies, and use specialized software to optimize appointment times. Their role is crucial in maximizing the productivity of healthcare providers and enhancing patient satisfaction by reducing wait times and appointment conflicts.

How does a patient scheduling manager typically coordinate with clinical staff to ensure efficient appointment flow?

A Patient Scheduling Manager regularly collaborates with doctors, nurses, and administrative staff to align appointment schedules with provider availability and patient needs. This involves attending team meetings, communicating schedule changes in real time, and using scheduling software to minimize conflicts or overbooking. Effective coordination helps reduce patient wait times and maximizes clinic productivity, making strong communication and organizational skills essential for this role.

What are the key skills and qualifications needed to thrive as a patient scheduling manager, and why are they important?

To thrive as a Patient Scheduling Manager, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a degree in health services or related fields. Familiarity with scheduling software, electronic health record (EHR) systems, and sometimes certification in medical office management are typically required. Excellent communication, problem-solving, and leadership skills help you manage teams and resolve scheduling conflicts efficiently. These competencies ensure smooth patient flow, optimal use of resources, and a positive experience for both staff and patients.

What is the difference between Patient Scheduling Manager vs Medical Office Coordinator?

AspectPatient Scheduling ManagerMedical Office Coordinator
Primary RoleOversees patient appointment scheduling, staff coordination, and scheduling systemsManages front desk operations, patient check-in/out, and administrative tasks
CredentialsTypically requires healthcare administration experience, certification in scheduling or office managementOften requires medical office administration experience, certification varies
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
FocusScheduling efficiency, staff management, patient flowPatient reception, administrative support, front desk operations

The Patient Scheduling Manager primarily focuses on managing appointment systems and staff scheduling to ensure smooth patient flow, while the Medical Office Coordinator handles front desk operations and administrative tasks. Both roles require healthcare experience but differ in scope and responsibilities within the medical office environment.

How to become a patient scheduling manager?

To become a patient scheduling manager, candidates typically need a high school diploma or equivalent, along with experience in healthcare administration or office management. Strong organizational, communication, and computer skills, especially with scheduling software, are essential, and some roles may require familiarity with electronic health records (EHR) systems. Certification in healthcare management or administrative support can enhance job prospects.

What are the most commonly searched types of Patient Scheduling jobs in Utah?

The most popular types of Patient Scheduling jobs in Utah are:

What cities in Utah are hiring for Patient Scheduling Manager jobs?

Cities in Utah with the most Patient Scheduling Manager job openings:

What are popular job titles related to Patient Scheduling Manager jobs in UT?

For Patient Scheduling Manager jobs in UT, the most frequently searched job titles are:

Patient Scheduling Manager jobs near you

Patient Services Specialist

University of Utah

South Jordan, UT • On-site

$17.75 - $24.25/hr

Other

Re-posted 25 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

386th of 620 rated colleges and universities

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
  • Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties.
  • Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.
  • Confirms appointments and provides pre-procedure instructions to patients.
  • Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
  • Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
  • Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
  • Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
  • Completes outreach for new patient visits, transfer-of-care scheduling.
Knowledge / Skills / Abilities
  • Advanced knowledge of scheduling, registration, and referrals processes in Epic.
  • Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
  • Familiarity with specialty case coordination and multidisciplinary care.
  • Strong coordination and organizational skills.
  • Proficient in Microsoft Suite. (Word, Excell, Outlook)
  • Excellent communication and liaison skills.
  • Ability to manage EPIC work queues and administrative workflows.
  • Ability to manage multiple appointments and optimize scheduling across locations.
  • Ability to provide detailed instructions and support to patients.
  • Ability to facilitate effective communication between patients, physicians, and clinical staff.
Qualifications
Required
  • Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

What University Of Utah employees say

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Hours and flexibility

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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