Patient Outreach Jobs (NOW HIRING)

This role is an LPN who supports our Quality and Data Analytics team. Primary duties to include entering and preparing AWV-related orders in advance of patient visits, conducting outreach calls to patients, reviewing documentation for completeness for providers, and coordinating with practices for scheduling patients. This role works with all TMG practice providers, managers, and directors to ensure patient care gaps are addressed in a timely manner.
Required Knowledge & Skills
Education: Associate Degree or 2 years of college coursework
Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses and Certifications
*GEORGIA LICENSED PRACTICAL NURSE OR MULTISTATE NURSING LICENSE
Qualifications
*Completion of a formal education program in practical nursing.
*Current state LPN licensure.
*Prior outpatient, quality, or population health experience strongly preferred.
*Experience with EMR's, data abstraction, patient outreach, or value-based care initiatives preferred.
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
*Entering and preparing AWV-related orders in advance of patient visits.
*Conducting outreach calls to patients to complete pre-AWV questionnaires.
*Reviewing documentation for completeness prior to scheduled AWV's.
*Coordinating with practices to ensure patients are appropriately scheduled and prepared.
*The LPN -- Quality, Data & Patient Outreach will perform data collection for the TMG Patient Centered Medical Home, Patient Centered Specialty Practice and Patient Center Connected Care. This information must be accurately compiled. This data will be collected from Epic electronic medical records and trended in spreadsheet formats to assist with the outcome measurement.
*Facilitation: The LPN -- Quality, Data & Patient Outreach works with the TMG quality team to close patient care gaps by utilizing payor portals to track progress.
*The LPN -- Quality, Data & Patient Outreach will assist rural health clinics in their annual program's evaluation chart reviews as well as immunization reimbursement reporting.
*The LPN -- Quality, Data & Patient Outreach will assist with Press Ganey NRC reports for leadership in order to improve patient satisfaction.
*Communication: The LPN -- Quality, Data & Patient Outreach will communicate effectively with leadership, internal and external clients. The LPN -- Quality, Data & Patient Outreach will have on-going communication with staff, medical staff, and leadership.
*Monitors program compliance with quality programs such as Patient Centered Medical Home and Rural Health requirements.
*Position may involve patient contact to coordinate needed care and close care gaps.
*Assist with the development of policies and procedures to ensure compliance with quality and regulatory standards.
*Serves as resource for various projects related to cost reports and other quality initiatives.
*Participates in Patient Centered Medical Home workgroups to prepare for certification and renewals. Works with leadership to prepare materials for workgroup meetings.
*Collaborates with management team and staff to identify and implement corrective action when needed.
*The LPN -- Quality, Data & Patient Outreach is a subject matter expert on requirements for Patient Centered Medical Home and other quality initiatives.
Compliance Statement
*Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: Associate Degree or 2 years of college coursework
Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses and Certifications
*GEORGIA LICENSED PRACTICAL NURSE OR MULTISTATE NURSING LICENSE
Qualifications
*Completion of a formal education program in practical nursing.
*Current state LPN licensure.
*Prior outpatient, quality, or population health experience strongly preferred.
*Experience with EMR's, data abstraction, patient outreach, or value-based care initiatives preferred.
Definitions
This role is an LPN who supports our Quality and Data Analytics team. Primary duties to include entering and preparing AWV-related orders in advance of patient visits, conducting outreach calls to patients, reviewing documentation for completeness for providers, and coordinating with practices for scheduling patients. This role works with all TMG practice providers, managers, and directors to ensure patient care gaps are addressed in a timely manner.
Position Responsibilities
Contact with Others: Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.
Effect of Error: Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.
People Management Responsibilities
Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students
Work Environment/Physical Effort
Mental Demands: Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.
Working Conditions: Generally pleasant working conditions/normal office environment.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office job.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Constant = 67% - 100% of the time.
Manual Dexterity -- picking, pinching with fingers etc.: Not required
Feeling (Touch) -- determining temperature, texture, by touching: Not required
Hearing: Constant = 67% - 100% of the time.
Reaching -- above shoulder: Not required
Reaching -- below shoulder: Not required
Visual: Constant = 67% - 100% of the time.
Color Vision: Occasional = 1% - 33% of the time
Speaking: Constant = 67% - 100% of the time.
Standing: Not required
Balancing: Not required
Walking: Frequent = 34% - 66% of the time
Crawling: Not required
Running - in response to an emergency: Not required
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling -- seizing, holding, grasping: Not required
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Not required
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving -- Class C vehicles: Not required
Driving -- CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling -- up to 25 lbs.: Not required
Pushing/Pulling -- 25 to 60 lbs.: Not required
Pushing/Pulling -- over 60 lbs. : Not required