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How much do patient outreach jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient outreach in the United States is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $34.13 per hour, depending on experience, location, and employer.

What is patient outreach?

Patient outreach refers to the efforts made by healthcare organizations or professionals to engage, communicate with, and support patients outside of routine clinical visits. This can include activities such as appointment reminders, wellness checks, educational campaigns, and follow-up communications to ensure patients receive necessary care and information. Effective patient outreach helps improve patient outcomes, increases adherence to treatment plans, and strengthens the overall patient-provider relationship.

What are the key skills and qualifications needed to thrive as a patient outreach specialist?

To thrive as a Patient Outreach Specialist, you need strong communication skills, organizational abilities, and a background in healthcare or customer service, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) software, electronic health records (EHRs), and appointment scheduling systems is commonly required. Excellent interpersonal skills, empathy, and cultural sensitivity help build rapport and trust with diverse patient populations. These skills are crucial for effectively engaging patients, improving healthcare access, and ensuring positive patient experiences.

What are some common challenges faced in a patient outreach role, and how can they be effectively managed?

In a Patient Outreach role, one of the most common challenges is establishing trust and rapport with patients who may be hesitant or disengaged. Managing large volumes of outreach while maintaining personalized communication can also be demanding. To address these challenges, successful professionals use clear, empathetic communication, leverage CRM tools to track interactions, and prioritize follow-up based on patient needs. Regular collaboration with healthcare providers and support staff can also help ensure consistent messaging and better patient engagement.

What is the difference between Patient Outreach vs Patient Coordinator?

AspectPatient OutreachPatient Coordinator
Primary RoleEngages with patients to promote health programs, education, and community awarenessManages patient appointments, records, and direct patient care coordination
Work EnvironmentCommunity settings, healthcare outreach programs, clinicsHospitals, clinics, healthcare offices
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare or communication certificationsHigh school diploma; healthcare-related certifications often preferred
Employer & Industry UsageHealthcare providers, public health organizations, community clinicsHospitals, outpatient clinics, medical offices

While both roles involve patient interaction, Patient Outreach focuses on community engagement and health promotion, whereas Patient Coordinators handle direct patient management and scheduling. Understanding these differences helps in choosing the right career path or job search focus within healthcare.

More about Patient Outreach jobs

What are the most commonly searched types of Patient Outreach jobs?

The most popular types of Patient Outreach jobs are:

What states have the most Patient Outreach jobs?

States with the most job openings for Patient Outreach jobs include:

What job categories do people searching Patient Outreach jobs look for?

The top searched job categories for Patient Outreach jobs are:

Patient Outreach jobs near you
Infographic showing various Patient Outreach job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,630 per year, or $25.8 per hour.

Coordinator,Patient Outreach

Pediatric Associates

Scottsdale, AZ

Temporary

Re-posted 25 days ago

Job description

PRIMARY FUNCTION


Pediatric Associates is a patient-focused practice. Our goal is to always offer the best experience for our patients. The primary functions of the Patient Outreach Coordinator are to contact patients, parents and/or guardian to schedule appropriate visits depending on patient needs. Our team is focused on promoting good health through yearly well visits and care gap closures.

ESSENTIAL DUTIES AND RESPONSIBILITIES


This list may not include all the duties that may be assigned.


The Patient Outreach Coordinator is responsible for:


1) Utilizing appropriate customer service skills in all encounters with patients, parents and/or guardians, professional contacts, and employees.
2) Using strong communication skills and phone presentation during all interactions.
3) Contacting patients, parents and or guardians to schedule appropriate visits to meet specific patient needs.
4) Reviewing charts to identify care gaps that will need to be addressed during the visit.
5) Registering patients in the practice management system with enter the most up-to-date demographics.
6) Verifying patient insurance using designated websites.
7) Scheduling and coordinating appointments in the practice management scheduling module.
8) Protecting patient information under HIPAA laws.
9) Receiving and conveying messages electronically.
10) Working on the assigned list of patients who need outreach and successfully scheduling appointments to close gaps in care.
11) Reviewing patient charts to ensure records are accurate at time of visit.

QUALIFICATIONS
EDUCATION:
• High School Diploma or equivalent.
• Experience may commensurate education.

Preferred:
• Graduation from an accredited Medical Assistant or Nursing Program (not required).

EXPERIENCE:
• A minimum of 2 years’ experience in patient engagement, patient advocacy, and/or patient outreach.
• A minimum of 2 years’ experience with patient scheduling.
• A minimum of 2 years’ experience in a medical office.

LICENSURE / CERTIFICATION
• Registered or Certified Medical Assistant, Licensed Practical Nurse (LPN) or higher nursing licensure.

KNOWLEDGE, SKILLS, AND ABILITIES
• Proficient working on the computer with excellent typing skills.
• Ability to use different computer applications such as:
Electronic Health Records, spreadsheets, word documents, electronic mail, and additional systems as needed.
• Ability to prioritize workload, work independently, organize and complete assigned tasks accurately and in a timely manner.
• Demonstrated skills in effective written and verbal communication.
• Follow a defined list of tasks and complete them in a timely fashion.
• Follow established policies and procedures.
• Be a team player.
• Ability to multitask, move from one assigned task to another with ease

TYPICAL WORKING CONDITIONS
• Patient-facing
• Must have a work, space conducive to HIPAA standards (will be HIPAA trained).
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of sitting.
• Good visual acuity through normal or corrected vision
• Good hearing acuity.
• Ability to be able to navigate various applications and function in a fast-paced environment.
• Ability to lift and transport up to 25 pounds

OTHER PHYSICAL REQUIREMENTS
• Vision
• Sense of sound
• Sense of touch

PERFORMANCE REQUIREMENTS
• Excellent customer service skills.
• Ability to make a large volume of quality outbound calls per work session.

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

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