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Patient Outreach Jobs in Virginia (NOW HIRING)

Inova

Patient Service Representative

Fairfax, VA · On-site

$18 - $23/hr

Supports patient outreach initiatives, team projects, and support other team members with escalation calls or questions. Ensures a safe patient care environment to the fullest potential, in an effort ...

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

Supports patient outreach initiatives, team projects, and support other team members with escalation calls or questions. Ensures a safe patient care environment to the fullest potential, in an effort ...

Arc Health

Patient Care Coordinator

Vienna, VA · On-site

$22 - $25/hr

Collect patient fees/process credit card transactions * Assist with accounts receivable follow up and patient outreach for updated credit cards * Assist with other office duties as needed Patient ...

The Ross Center

Patient Care Coordinator

Vienna, VA · On-site

$22 - $25/hr

Collect patient fees/process credit card transactions * Assist with accounts receivable follow up and patient outreach for updated credit cards * Assist with other office duties as needed Patient ...

Sasco River Center

Patient Care Coordinator

Vienna, VA · On-site

$17.50 - $23/hr

Collect patient fees/process credit card transactions * Assist with accounts receivable follow up and patient outreach for updated credit cards * Assist with other office duties as needed Patient ...

Somatus, Inc.

Patient Health Advocate- VBC

Lynchburg, VA · On-site

$17.25 - $22.25/hr

Conduct patient outreach (i.e., telephonic and in-person) to introduce and align patients to the Somatus program, encourage enrollment, and engage patients. * Conduct outreach to members currently or ...

ARC Health

Patient Care Coordinator

Vienna, VA · On-site

$22 - $25/hr

Collect patient fees/process credit card transactions * Assist with accounts receivable follow up and patient outreach for updated credit cards * Assist with other office duties as needed Patient ...

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Patient Outreach information

See Virginia salary details

$13

$25

$42

How much do patient outreach jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient outreach in Virginia is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $33.85 per hour, depending on experience, location, and employer.

What is patient outreach?

Patient outreach refers to the efforts made by healthcare organizations or professionals to engage, communicate with, and support patients outside of routine clinical visits. This can include activities such as appointment reminders, wellness checks, educational campaigns, and follow-up communications to ensure patients receive necessary care and information. Effective patient outreach helps improve patient outcomes, increases adherence to treatment plans, and strengthens the overall patient-provider relationship.

What are the key skills and qualifications needed to thrive as a patient outreach specialist?

To thrive as a Patient Outreach Specialist, you need strong communication skills, organizational abilities, and a background in healthcare or customer service, often supported by a relevant associate's or bachelor's degree. Familiarity with customer relationship management (CRM) software, electronic health records (EHRs), and appointment scheduling systems is commonly required. Excellent interpersonal skills, empathy, and cultural sensitivity help build rapport and trust with diverse patient populations. These skills are crucial for effectively engaging patients, improving healthcare access, and ensuring positive patient experiences.

What are some common challenges faced in a patient outreach role, and how can they be effectively managed?

In a Patient Outreach role, one of the most common challenges is establishing trust and rapport with patients who may be hesitant or disengaged. Managing large volumes of outreach while maintaining personalized communication can also be demanding. To address these challenges, successful professionals use clear, empathetic communication, leverage CRM tools to track interactions, and prioritize follow-up based on patient needs. Regular collaboration with healthcare providers and support staff can also help ensure consistent messaging and better patient engagement.

What is the difference between Patient Outreach vs Patient Coordinator?

AspectPatient OutreachPatient Coordinator
Primary RoleEngages with patients to promote health programs, education, and community awarenessManages patient appointments, records, and direct patient care coordination
Work EnvironmentCommunity settings, healthcare outreach programs, clinicsHospitals, clinics, healthcare offices
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare or communication certificationsHigh school diploma; healthcare-related certifications often preferred
Employer & Industry UsageHealthcare providers, public health organizations, community clinicsHospitals, outpatient clinics, medical offices

While both roles involve patient interaction, Patient Outreach focuses on community engagement and health promotion, whereas Patient Coordinators handle direct patient management and scheduling. Understanding these differences helps in choosing the right career path or job search focus within healthcare.

What are the most commonly searched types of Patient Outreach jobs in Virginia?

The most popular types of Patient Outreach jobs in Virginia are:

What are popular job titles related to Patient Outreach jobs in Virginia?

For Patient Outreach jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Patient Outreach jobs in Virginia look for?

The top searched job categories for Patient Outreach jobs in Virginia are:

Patient Outreach jobs near you
Infographic showing various Patient Outreach job openings in Virginia as of August 2026, with employment types broken down into 3% As Needed, 65% Full Time, 25% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,170 per year, or $25.6 per hour.

Patient Outreach Specialist Pharmacy Technician

Shields Health Solutions

Norfolk, VA

$17 - $20.50/hr

Full-time

Re-posted 6 days ago

Shields Health Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

10th of 113 rated pharmacies

Job description

  • This position supports Eastern Time Zone operations.
  • Must be flexible to work an 8-hour shift scheduled between 8:00 AM and 7:30 PM ET.
  • Active national pharmacy technician certification required (PTCB or NHA/ExCPT).

Job Purpose:

  • Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
  • Educate patients on the services offered by the Shields Specialty Pharmacy Program
  • Protect Shields values by keeping information confidential

Job Duties:

  • Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
  • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
  • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
  • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
  • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
  • Perform other duties as assigned.

Skills:

  • Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
  • Strong verbal communication and phone skills.
  • Enjoys talking with patients and can empathize with their situation.
  • Proactively engaging patients telephonically.
  • Ability to quickly build rapport and relate with patients over the phone.
  • Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
  • Excellent communication, organizational and prioritization skills
  • Attention to detail.
  • Ability to learn new processes and implement them quickly.
  • Results-oriented with a positive outlook.
  • A clear focus on high quality.
  • Proficient in Microsoft Office particularly Excel, Word, and Outlook.
  • Prior customer service experience / outbound call experience.

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB/NHA required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License required

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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