ZipRecruiter

Log In

1

Patient Financial Services Rep Ii Jobs (NOW HIRING)

Parkland Health

$17.25 - $18.75/hr

Experience Minimum of 2 years' experience within a hospital or clinical environment, an insurance ... service in a health care environment. General knowledge of patient access financial counseling ...

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

next page

Showing results 1-20

All JobsPatient Financial Services Rep Ii Jobs

Patient Financial Services Rep II information

See salary details

$14

$18

$24

How much do patient financial services rep ii jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient financial services rep ii in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What are some typical challenges a Patient Financial Services Rep II might encounter when assisting patients with billing inquiries?

As a Patient Financial Services Rep II, you may frequently handle complex billing questions, insurance denials, and payment disputes. It's common to encounter patients who are frustrated or confused about their statements, so strong communication and problem-solving skills are essential. Navigating different insurance policies and staying up-to-date with regulatory changes can also pose challenges. However, these experiences can strengthen your expertise and prepare you for advancement into supervisory or specialized roles within revenue cycle management.

What does a Patient Financial Services Rep II do?

A Patient Financial Services Rep II is responsible for managing patient billing, insurance claims, and payment collections within a healthcare facility. They assist patients in understanding their medical bills, verify insurance coverage, process payments, and resolve any financial discrepancies. This role often requires strong communication skills and knowledge of healthcare billing systems to ensure accurate and timely processing of accounts. Additionally, they may act as a liaison between patients, insurance companies, and healthcare providers to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Rep II, and why are they important?

To excel as a Patient Financial Services Rep II, you need strong knowledge of medical billing, insurance verification, and patient account management, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Excellent communication, attention to detail, and customer service skills help you resolve patient inquiries and collaborate with healthcare teams. These competencies ensure accurate billing, timely payments, and a positive patient experience, which are critical for healthcare revenue cycle success.

What is the difference between Patient Financial Services Rep Ii vs Patient Financial Services Rep I?

AspectPatient Financial Services Rep IPatient Financial Services Rep II
CredentialsHigh school diploma or equivalent; some roles may require basic healthcare or billing certificationsSame as Rep I, often with additional experience or certifications
Work EnvironmentEntry-level, clerical setting within healthcare facilitiesSimilar environment, with increased responsibilities
ResponsibilitiesAssisting patients with billing, payments, and insurance questionsHandling complex billing issues, verifying insurance, and supporting collections

Patient Financial Services Rep II typically has more experience and handles more complex tasks compared to Patient Financial Services Rep I, but both roles share similar credentials and work environments within healthcare billing departments.

More about Patient Financial Services Rep II jobs
What job categories do people searching Patient Financial Services Rep Ii jobs look for? The top searched job categories for Patient Financial Services Rep Ii jobs are:
Patient Financial Services Rep II jobs near you
Infographic showing various Patient Financial Services Rep Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.
Patient Financial Services Representative II

Patient Financial Services Representative II

Anchorage Neighborhood Health Center

Anchorage, AK • On-site

$23.98 - $35.97/hr

Full-time

Re-posted 12 days ago

Job description

*Candidates from Alaska, Washington, Oregon and Texas are encouraged to apply*
POSITION SUMMARY:
The Patient Financial Services Representative II (PFSR II) independently manages patient accounts and performs intermediate to advanced revenue cycle functions, including claim correction, denial resolution, appeals, payment posting, charge auditing, and unpaid claim follow-up. This role focuses on resolving accounts, ensuring accuracy, and supporting optimal reimbursement in accordance with established policies and payer requirements.
The PFSR II applies knowledge of coding, coordination of benefits, payer sequencing, and reimbursement guidelines to identify, research, and resolve issues that delay claim submission or payment. Responsibilities include analyzing denials, correcting claim errors, and submitting appeals as appropriate.
The PFSR II is expected to work assigned accounts independently to resolution using available resources, critical thinking, and payer knowledge, collaborating on complex or non-routine issues when necessary. This role provides guidance and shares knowledge with team members as needed during daily operations, without supervisory responsibility.
In addition, the PFSR II recognizes patterns in denials and reimbursement issues, contributing to process improvement discussions and supporting efforts to reduce recurring errors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Work assigned accounts and tasks by applying established workflows, fully working items independently to resolution using available resources and seeking collaboration when necessary for complex or non-routine issues.
  • Independently review and manage patient accounts across multiple service areas to ensure accurate billing, payment application, and follow-up.
  • Identify, research, and resolve denied and unpaid claims, including correcting claim errors and submitting appeals in a timely manner.
  • Analyze payer responses, explanation of benefits (EOBs), and remittance advice to determine appropriate next steps.
  • Submit corrected claims and appeals with appropriate documentation to support reimbursement.
  • Audit charges, payments, and adjustments to ensure accuracy and compliance with billing standards.
  • Post payments, adjustments, and denials accurately while maintaining clear and complete account documentation.
  • Perform unpaid claim follow-up, including contacting payers, verifying claim status, and resolving delays.
  • Identify trends or recurring issues impacting reimbursement, communicate findings, and contribute to solutions aimed at reducing future occurrences.
  • Participate in identifying opportunities to improve billing workflows, claim accuracy, and denial prevention.
  • Run, review, and analyze routine and ad hoc reports, including insurance aging, claim holds, unapplied credits, and work-in-progress accounts.
  • Ensure compliance with payer guidelines, contractual requirements, and billing regulations.
  • Respond to patient and payer inquiries regarding account status, billing details, and financial responsibility.
  • Adhere to HIPAA guidelines and organizational policies to ensure confidentiality and security of patient information.

SUPPORTING DUTIES AND RESPONSIBILITIES:
  • Provide guidance and share knowledge with PFSR I staff during daily operations.
  • Collaborate with team members and other departments to resolve account issues and improve workflows.
  • Participate in team meetings, training sessions, and Continuous Quality Improvement (CQI) initiatives.
  • Assist with special projects, reporting needs, and data cleanup efforts as assigned.
  • Maintain a clean and orderly work area.
  • Perform other job-related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Work Experience: Three to five years of experience in medical billing, patient financial services, or revenue cycle operations, or demonstrated competency in independently managing accounts, resolving denials, and navigating payer requirements.
Education, Certification and Licensure: High school diploma or equivalent required. Medical billing training preferred. Certifications such as CPC, CBC, or other AAPC credentials are preferred but not required
Additional Skills & Knowledge:
  • Working knowledge of ICD-10, CPT, HCPCS, NDC, and CDT coding structures and payer-specific billing requirements.
  • Strong understanding of coordination of benefits, payer sequencing, and denial management.
  • Ability to analyze account activity and resolve discrepancies independently.
  • Proficiency in billing systems, Microsoft Office, and ten-key data entry.
  • Strong attention to detail, time management, and organizational skills.
  • Effective communication and customer service skills.

Apply