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Patient Financial Services Rep Ii Jobs (NOW HIRING)

Mercor

Patient Financial Services Expert

New York, NY · Remote

$92/hr

Patient Financial Services Leader Type: Contract Compensation: $92/hour Location: Remote Role ... At least 2 years in a leadership role. * Deep knowledge of self-pay collection workflows and FDCPA ...

Parkview Health

Patient Financial Resource

Fort Wayne, IN · On-site

$17 - $18.50/hr

Position Summary The Patient Financial Services Representative is responsible for conducting ... Minimum of 2 years of customer service experience required * Preferred: * Healthcare, call center ...

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Patient Financial Services Rep II information

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$14

$18

$24

How much do patient financial services rep ii jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient financial services rep ii in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What are some typical challenges a Patient Financial Services Rep II might encounter when assisting patients with billing inquiries?

As a Patient Financial Services Rep II, you may frequently handle complex billing questions, insurance denials, and payment disputes. It's common to encounter patients who are frustrated or confused about their statements, so strong communication and problem-solving skills are essential. Navigating different insurance policies and staying up-to-date with regulatory changes can also pose challenges. However, these experiences can strengthen your expertise and prepare you for advancement into supervisory or specialized roles within revenue cycle management.

What does a Patient Financial Services Rep II do?

A Patient Financial Services Rep II is responsible for managing patient billing, insurance claims, and payment collections within a healthcare facility. They assist patients in understanding their medical bills, verify insurance coverage, process payments, and resolve any financial discrepancies. This role often requires strong communication skills and knowledge of healthcare billing systems to ensure accurate and timely processing of accounts. Additionally, they may act as a liaison between patients, insurance companies, and healthcare providers to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Rep II, and why are they important?

To excel as a Patient Financial Services Rep II, you need strong knowledge of medical billing, insurance verification, and patient account management, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Excellent communication, attention to detail, and customer service skills help you resolve patient inquiries and collaborate with healthcare teams. These competencies ensure accurate billing, timely payments, and a positive patient experience, which are critical for healthcare revenue cycle success.

What is the difference between Patient Financial Services Rep Ii vs Patient Financial Services Rep I?

AspectPatient Financial Services Rep IPatient Financial Services Rep II
CredentialsHigh school diploma or equivalent; some roles may require basic healthcare or billing certificationsSame as Rep I, often with additional experience or certifications
Work EnvironmentEntry-level, clerical setting within healthcare facilitiesSimilar environment, with increased responsibilities
ResponsibilitiesAssisting patients with billing, payments, and insurance questionsHandling complex billing issues, verifying insurance, and supporting collections

Patient Financial Services Rep II typically has more experience and handles more complex tasks compared to Patient Financial Services Rep I, but both roles share similar credentials and work environments within healthcare billing departments.

More about Patient Financial Services Rep II jobs
What job categories do people searching Patient Financial Services Rep Ii jobs look for? The top searched job categories for Patient Financial Services Rep Ii jobs are:
Patient Financial Services Rep II jobs near you
Infographic showing various Patient Financial Services Rep Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.
Financial Services Representative I, II, Senior

Financial Services Representative I, II, Senior

Global Credit Union

Wasilla, AK • On-site

$45K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities.
Duties and Responsibilities:
  1. Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
  2. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.
  3. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
  4. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.
  5. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards.
  6. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned.
  7. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes.
  8. Build meaningful relationships by participating in branch promotions and community events, as assigned.
  9. Work effectively in a team environment across all organizational levels.
  10. Perform other duties as assigned.

Qualifications
Education: High school graduate or equivalent
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds
Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 13
$49,284 - $73,391 annually
Salary Pay Range: 14
$45,633 - $66,624 annually
Salary Pay Range: 15
$42,254 - $60,844 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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