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Patient Financial Services Rep II information

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How much do patient financial services rep ii jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient financial services rep ii in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What are some typical challenges a Patient Financial Services Rep II might encounter when assisting patients with billing inquiries?

As a Patient Financial Services Rep II, you may frequently handle complex billing questions, insurance denials, and payment disputes. It's common to encounter patients who are frustrated or confused about their statements, so strong communication and problem-solving skills are essential. Navigating different insurance policies and staying up-to-date with regulatory changes can also pose challenges. However, these experiences can strengthen your expertise and prepare you for advancement into supervisory or specialized roles within revenue cycle management.

What does a Patient Financial Services Rep II do?

A Patient Financial Services Rep II is responsible for managing patient billing, insurance claims, and payment collections within a healthcare facility. They assist patients in understanding their medical bills, verify insurance coverage, process payments, and resolve any financial discrepancies. This role often requires strong communication skills and knowledge of healthcare billing systems to ensure accurate and timely processing of accounts. Additionally, they may act as a liaison between patients, insurance companies, and healthcare providers to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Rep II, and why are they important?

To excel as a Patient Financial Services Rep II, you need strong knowledge of medical billing, insurance verification, and patient account management, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Excellent communication, attention to detail, and customer service skills help you resolve patient inquiries and collaborate with healthcare teams. These competencies ensure accurate billing, timely payments, and a positive patient experience, which are critical for healthcare revenue cycle success.

What is the difference between Patient Financial Services Rep Ii vs Patient Financial Services Rep I?

AspectPatient Financial Services Rep IPatient Financial Services Rep II
CredentialsHigh school diploma or equivalent; some roles may require basic healthcare or billing certificationsSame as Rep I, often with additional experience or certifications
Work EnvironmentEntry-level, clerical setting within healthcare facilitiesSimilar environment, with increased responsibilities
ResponsibilitiesAssisting patients with billing, payments, and insurance questionsHandling complex billing issues, verifying insurance, and supporting collections

Patient Financial Services Rep II typically has more experience and handles more complex tasks compared to Patient Financial Services Rep I, but both roles share similar credentials and work environments within healthcare billing departments.

More about Patient Financial Services Rep II jobs
What job categories do people searching Patient Financial Services Rep Ii jobs look for? The top searched job categories for Patient Financial Services Rep Ii jobs are:
Patient Financial Services Rep II jobs near you
Infographic showing various Patient Financial Services Rep Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.
Patient Financial Services Representative

Patient Financial Services Representative

Randstad

Hershey, PA

$20 - $21/hr

Full-time

Posted 6 days ago

New

Job description

We are a major healthcare network headquartered in Hershey, PA, operating an expansive ecosystem of medical centers, specialty groups, and emergency transport entities. Our Treasury Services and Revenue Cycle departments keep the financial heart of our organization beating. We handle high-volume financial transactions, complex insurance processing, and critical document sorting across 11 distinct regional entities. We thrive on professional accountability, rigorous audit readiness, and a deeply collaborative team culture.

salary: $20 - $21 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

A Day in the Life: Your Core Operations

  • Accurately process and post revenue-related payments across multiple entities, meeting daily and monthly processing targets
  • Execute daily mail operations across multiple floors, including picking up, sorting, and slicing interoffice and outgoing mail within strict same-day or next-business-day SLAs.
  • Scan, index, and route patient payments, insurance documents, zero-dollar EOBs, and credit card data.
  • Concurrently manage financial documentation for numerous regional entities, medical groups, and urgent/specialty care programs

What You'll Bring to the Table

  • Proven capability to handle high-volume sorting, scanning, and indexing workflows
  • A sharp eye for detail to prevent posting errors, duplication, or incorrect adjustments
  • Commitment to confidentiality and risk awareness, ensuring the secure handling of sensitive checks, credit card data, and financial information at all times.

Why Join Us & Logistics?

  • Gain comprehensive cross-training and exposure to complex Treasury and Revenue Cycle management workflows.
  • Work alongside dedicated supervisors and peers who value professional accountability, reliable communication, and mutual operational support.
  • Monday to Friday, 8:30am-5pm
  • $21/hr.
  • Opportunity to work for one of the major healthcare organizations in the region.


Skills

  • Patient Financial Services
  • EMR
  • Healthcare System Navigation
  • Claims
  • Clerical Work


Qualifications

  • Years of experience: 2 years
  • Experience level: Experienced


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.