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Patient Financial Associate Jobs (NOW HIRING)

Main Line Health

Patient Financial Counselor

Media, PA · On-site

$18.75 - $24.50/hr

Why work as a Patient Financial Counselor with Main Line Health? * Make an Impact! The Patient ... Associate Degree or Bachelor's Degree preferred. Licensures/Certifications: Certified Revenue Cycle ...

LHH US

Patient Financial Counselor

Chicago, IL · Hybrid

$24/hr

Patient Financial Counselor Location: Chicago - North Side (Onsite training required, then hybrid ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

CARTI

Patient Financial Advocate

Little Rock, AR

Associate degree or higher in Healthcare, Business, Accounting, Legal, or comparable. Preferred. * Certification as a Patient Financial Advocate (CPFA) or similar designation, preferred EXPERIENCE ...

CARTI, Inc.

Patient Financial Advocate

Little Rock, AR · On-site

Associate degree or higher in Healthcare, Business, Accounting, Legal, or comparable. Preferred. * Certification as a Patient Financial Advocate (CPFA) or similar designation, preferred EXPERIENCE ...

CARTI, Inc.

Patient Financial Advocate

Little Rock, AR · On-site

Associate degree or higher in Healthcare, Business, Accounting, Legal, or comparable. Preferred. * Certification as a Patient Financial Advocate (CPFA) or similar designation, preferred EXPERIENCE ...

Premier Health

PATIENT FINANCIAL COUNSELOR

Dayton, OH · On-site

$18.25 - $23.75/hr

MIAMI VALLEY HOSPITAL The Patient Financial Counselor (FC) supports the PHP mission, vision and ... Associates Degree preferred in related field. Position specific testing: Preferred Windows-based ...

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How much do patient financial associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for patient financial associate in the United States is $31.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $34.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Financial Associate, and why are they important?

To thrive as a Patient Financial Associate, you need a solid understanding of medical billing, insurance processes, and healthcare finance, often supported by a relevant associate degree or equivalent experience. Familiarity with hospital information systems, billing software, and coding systems like ICD-10 and CPT is typically required. Strong attention to detail, problem-solving skills, and effective communication are vital soft skills for this role. These competencies ensure accurate billing, prompt reimbursement, and positive patient interactions, which are critical for the financial health of healthcare organizations.

What are some typical challenges Patient Financial Associates face when helping patients understand their insurance coverage and billing statements?

Patient Financial Associates often encounter challenges when explaining complex insurance policies and billing details to patients who may be unfamiliar or overwhelmed by healthcare terminology. Navigating discrepancies between insurance claims and actual coverage, addressing denied claims, and clarifying patient responsibilities for out-of-pocket costs require strong communication and problem-solving skills. It's common to work closely with both patients and insurance representatives to resolve issues and ensure accurate billing, all while maintaining empathy and professionalism. Effective Associates develop strategies to simplify information and provide reassurance throughout the process.

What does a Patient Financial Associate do?

A Patient Financial Associate is responsible for helping patients navigate the financial aspects of their healthcare. They assist with billing, insurance verification, payment processing, and answering questions about charges or coverage. Their goal is to ensure patients understand their financial responsibilities and help resolve any billing issues. Patient Financial Associates often work closely with both patients and insurance companies to facilitate smooth payment processes.

What is the difference between Patient Financial Associate vs Medical Billing Specialist?

AspectPatient Financial AssociateMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, billing assistanceProcessing claims, coding, submitting bills to insurers
OverlapYes, both handle billing and insurance processesYes, both involve billing and insurance claims

The Patient Financial Associate and Medical Billing Specialist roles share responsibilities related to billing and insurance. However, the Patient Financial Associate focuses more on patient interactions, account management, and financial counseling, while the Medical Billing Specialist primarily handles claim processing and coding. Both roles are essential in healthcare revenue cycle management and often work closely within healthcare settings.

More about Patient Financial Associate jobs
What cities are hiring for Patient Financial Associate jobs? Cities with the most Patient Financial Associate job openings:
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Patient Financial Associate jobs near you
Infographic showing various Patient Financial Associate job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 25% Part Time, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $66,482 per year, or $32 per hour.
Patient Financial Counselor

Patient Financial Counselor

Chapters Health System

Temple Terrace, FL • On-site

$22.30 - $33.18/hr

Full-time

Medical

Posted 27 days ago

Chapters Health System rating

7.5

Company rating: 7.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

It's inspiring to work with a company where people truly BELIEVE in what they're doing!
When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Job Summary:
The Patient Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Patient Financial Counselors are the patient's point of contact for financial assistance questions. The Patient Financial Counselor collects patient payments, sets up payment plans as appropriate and according to guidelines, creates estimates, advises patients over the phone and in person regarding their insurance benefits and coverage. This role gathers essential information used to determine eligibility for government programs, financial assistance programs (charity care), and other options for managing high financial liabilities.
Independent judgment and decision making is required to address the full range of tasks and responsibilities. The position requires the ability to plan, schedule and organize numerous tasks that directly impact reimbursement. This position represents Chapters Health System and the Revenue Cycle team.
Core Responsibilities:
  • Patient & Family Financial Counseling
    • Serve as primary financial resource for patients/caregivers prior to admission and/or throughout the episodes-of-care, in collaboration with Admissions/Referral Center.
    • Explain insurance benefits, coverage limitations, patient liability, cost-sharing, and non-covered services in clear, compassionate terms.
    • Provide estimates of patient financial responsibility, including copays, coinsurance, deductibles, and private-pay rates.
    • Assist patients with financial assistance applications, Medicaid spend-down, or alternative payment options when applicable.
  • Insurance Verification
    • Verify/Reverify insurance eligibility, benefit levels, and post-acute coverage requirements
    • Understand and track prior authorizations, re-certifications, and continued stay reviews with payers.
    • Identify coverage carve-outs, managed care restrictions, payer-specific documentation needs.

  • Admissions & Care Coordination Support
    • Collaborate with Hospice Admissions/Referral Center to include Social Workers and other internal admissions teams to facilitate smooth transitions to post-acute care.
    • Ensure financial clearance prior to admission whenever possible, balancing financial integrity with patient access.
    • Identify coverage risks in collaboration with Insurance Verification Team and escalating issues appropriately.
  • Revenue Cycle & Compliance
    • Document insurance verifications, counseling discussions, etc., accurately in the patient account.
    • Ensure compliance with Medicare, Medicaid, and commercial payer regulations related to post-acute services.
    • Identify potential denial risks related to coverage, length of stay, or medical necessity and communicate proactively.
    • Support audits, payer reviews, and appeals by providing accurate financial documentation.
  • Performance & Quality Improvement
    • Meet established productivity, accuracy, and timeliness benchmarks.
    • Contribute to denial prevention, reduced avoidable write-offs, and improved point-of-entry financial clearance and/or collections.
    • Participate in ongoing training related to payer rules, hospice reimbursement, and regulatory changes.

Qualifications:
  • At least 3 years Patient Financial Counseling or Social Worker experience preferably at a hospital, hospice or other acute care setting.
  • Associate's degree or comparable experience
  • Experience establishing health insurance benefits, conditions, and requirements by making phone inquiries, and by using online eligibility systems.
  • Ability to communicate compassionately and professionally with patients and families.
  • Knowledge of medical insurance and government payers and reimbursement
  • Excellent customer service skills and experience.
  • Proficiency in Microsoft Office applications, especially Excel.
  • Familiarity with healthcare regulations.

Compensation Pay Range:
$22.30 - $33.18
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/

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About Chapters Health System

Sourced by ZipRecruiter

Chapters Health System is a non-profit organization based in Temple Terrace, FL, in the United States and operating in the healthcare industry. The company provides a range of essential services, including hospice care, palliative care, home health care, grief support, and more. Chapters Health System was founded on a profound belief in enhancing the quality of life for individuals facing serious health conditions and providing support to their families. The mission of the organization revolves around providing support-centric healthcare services and compassionate care to its patients. Notably, the organization is acclaimed for its comprehensive approach to health care delivering holistic services that address physical, psychological, and emotional wellbeing.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Temple Terrace, FL, US

Year founded

1983

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