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Patient Financial Associate Jobs in Ohio (NOW HIRING)

Premier Health

PATIENT FINANCIAL COUNSELOR

Dayton, OH · On-site

$18.25 - $23.75/hr

MIAMI VALLEY HOSPITAL The Patient Financial Counselor (FC) supports the PHP mission, vision and ... Associates Degree preferred in related field. Position specific testing: Preferred Windows-based ...

Premier Health

PATIENT FINANCIAL COUNSELOR

Dayton, OH

$18.25 - $23.75/hr

MIAMI VALLEY HOSPITAL The Patient Financial Counselor (FC) supports the PHP mission, vision and ... Associates Degree preferred in related field. Position specific testing: Preferred Windows-based ...

Premier Health

PATIENT FINANCIAL COUNSELOR

Dayton, OH · On-site

$18.25 - $23.75/hr

MIAMI VALLEY HOSPITAL The Patient Financial Counselor (FC) supports the PHP mission, vision and ... Associates Degree preferred in related field. Position specific testing: Preferred Windows-based ...

Premier Health

PATIENT FINANCIAL COUNSELOR

Dayton, OH · On-site

$18.25 - $23.75/hr

MIAMI VALLEY HOSPITAL The Patient Financial Counselor (FC) supports the PHP mission, vision and ... Associates Degree preferred in related field. Position specific testing: Preferred Windows-based ...

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Patient Financial Associate information

What is the difference between Patient Financial Associate vs Medical Billing Specialist?

AspectPatient Financial AssociateMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, billing assistanceProcessing claims, coding, submitting bills to insurers
OverlapYes, both handle billing and insurance processesYes, both involve billing and insurance claims

The Patient Financial Associate and Medical Billing Specialist roles share responsibilities related to billing and insurance. However, the Patient Financial Associate focuses more on patient interactions, account management, and financial counseling, while the Medical Billing Specialist primarily handles claim processing and coding. Both roles are essential in healthcare revenue cycle management and often work closely within healthcare settings.

What are some typical challenges Patient Financial Associates face when helping patients understand their insurance coverage and billing statements?

Patient Financial Associates often encounter challenges when explaining complex insurance policies and billing details to patients who may be unfamiliar or overwhelmed by healthcare terminology. Navigating discrepancies between insurance claims and actual coverage, addressing denied claims, and clarifying patient responsibilities for out-of-pocket costs require strong communication and problem-solving skills. It's common to work closely with both patients and insurance representatives to resolve issues and ensure accurate billing, all while maintaining empathy and professionalism. Effective Associates develop strategies to simplify information and provide reassurance throughout the process.

What are the key skills and qualifications needed to thrive as a Patient Financial Associate, and why are they important?

To thrive as a Patient Financial Associate, you need a solid understanding of medical billing, insurance processes, and healthcare finance, often supported by a relevant associate degree or equivalent experience. Familiarity with hospital information systems, billing software, and coding systems like ICD-10 and CPT is typically required. Strong attention to detail, problem-solving skills, and effective communication are vital soft skills for this role. These competencies ensure accurate billing, prompt reimbursement, and positive patient interactions, which are critical for the financial health of healthcare organizations.

What does a Patient Financial Associate do?

A Patient Financial Associate is responsible for helping patients navigate the financial aspects of their healthcare. They assist with billing, insurance verification, payment processing, and answering questions about charges or coverage. Their goal is to ensure patients understand their financial responsibilities and help resolve any billing issues. Patient Financial Associates often work closely with both patients and insurance companies to facilitate smooth payment processes.
What cities in Ohio are hiring for Patient Financial Associate jobs? Cities in Ohio with the most Patient Financial Associate job openings:
Patient Financial Associate jobs near you
PATIENT FINANCIAL COUNSELOR

PATIENT FINANCIAL COUNSELOR

Premier Health

Dayton, OH • On-site

$18.25 - $23.75/hr

Other

Posted 28 days ago

Job description

POSITION: FINANCIAL COUNSELOR 
DEPARTMENT: FINANCIAL COUNSELOR
SHIFT: VARIABLE, WEEKENDS, HOLIDAYS 
STATUS: FULL TIME 
FACILITY: MIAMI VALLEY HOSPITAL 
 
The Patient Financial Counselor (FC) supports the PHP mission, vision and values by serving as the hospital's primary contact for resolution of the patient's account balance, in accordance with PHP policies. The FC serves to help patients, especially those who are uninsured, underinsured, and have low incomes, assess and determine a plan for resolution of their financial responsibilities. This includes establishing payment plans and other financial arrangements, evaluating patient's eligibility for Medicaid, state and hospital-sponsored charity care programs and other available funding sources such as grants. The FC is also responsible for calculating and collecting the patients' estimated balances at pre-service or at the point of service.  The FC understands the hospital's financial and discounting policies and possesses the ability to use critical thinking skills to provide the best resolution based upon the patient's situation.
 
The FC collaborates with other departments within the hospital and outside eligibility vendors as necessary.  The FC uses financial systems to document data and conducts procedures to assist the patient in filing for Medicaid and/or other public assistance programs.  Integrity, good judgment, and trust are also necessary to ensure patient confidentiality.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates Degree preferred in related field.

Position specific testing: Preferred Windows-based computer typing 25 wpm.

Licensure/Certification/Registration

Medical Terminology and coding knowledge preferred.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience

Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred.

Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4 years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit. Prepare reports on the status of credit and collections, and other operating statements is required. Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles.

Knowledge/Skills

1. Ability to perform a variety of tasks, often changing assignments on short notice.

2. Must be adept at multi-tasking.

3. Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.

4. Must possess excellent verbal and listening communication skills.

5. Must be able to maintain a professional demeanor in stressful situations.

6. Must be adept with machinery typically found in a business office environment.

7. Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.

8. Able to build productive relationships with all contacts.

9. Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.

10. Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.

11. Overall knowledge of third party collections, registration, billing and contracts is preferred.

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