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Patient Experience Volunteer Jobs (NOW HIRING)

South County Hospital

Patient Concierge

Wakefield, RI · On-site

$17.21 - $21.08/hr

Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in ...

South County Hospital

Patient Concierge

Wakefield, RI · On-site

$17.21 - $21.08/hr

Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in ...

VALOR HOSPICE

Volunteer Coordinator

Fort Worth, TX · On-site

Volunteers must be used in day-to-day administrative and/or direct patient care roles that meets ... Experience: Volunteer recruitment experience is required. Skills: Ability to establish and maintain ...

New

HCA Healthcare

Patient Experience Concierge

Tuckahoe, VA · On-site

$17.36 - $26.05/hr

Schedule: Monday - Friday 5:30am-2pm Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Experience Concierge with Henrico Doctors ...

Geisinger

Provides unique patient experience and service excellence subject matter expertise and leadership ... Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity ...

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How much do patient experience volunteer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient experience volunteer in the United States is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.19 per hour, depending on experience, location, and employer.

What is a patient experience volunteer?

Patient Experience Volunteers are individuals who dedicate their time to support patients and their families in healthcare settings. Their main goal is to enhance the overall patient experience by providing comfort, companionship, and non-clinical assistance. They may help with wayfinding, offer emotional support, and gather feedback on patient satisfaction. These volunteers work closely with hospital staff but do not provide medical care. Their presence can make a significant difference in helping patients feel cared for and informed during their stay.

What are the typical responsibilities of a patient experience volunteer?

Patient Experience Volunteers typically assist with greeting and directing visitors, providing companionship to patients, delivering amenities like magazines or water, and gathering patient feedback about their care. They work closely with nursing staff and other hospital personnel to help create a welcoming environment and address non-clinical needs. Volunteers often rotate through different departments and must be adaptable, as tasks can change depending on patient volume and specific hospital requirements.

What key skills and qualifications are needed to thrive as a patient experience volunteer?

To thrive as a Patient Experience Volunteer, you need strong interpersonal skills, basic knowledge of healthcare environments, and often a high school diploma or equivalent. Familiarity with hospital protocols, confidentiality systems like HIPAA, and volunteer management platforms is beneficial. Compassion, active listening, and a positive attitude help volunteers connect with patients and support staff effectively. These abilities are crucial for enhancing patient comfort, satisfaction, and overall healthcare experiences.

What is the difference between Patient Experience Volunteer vs Patient Advocate?

AspectPatient Experience VolunteerPatient Advocate
Required CredentialsMinimal; often training providedCertification or training often preferred
Work EnvironmentHospitals, clinics, community eventsHealthcare settings, legal or insurance environments
Employer & Industry UsageHospitals, non-profits, healthcare organizationsHospitals, legal firms, insurance companies
Common Search & ComparisonYesYes

Patient Experience Volunteers focus on supporting patients emotionally and providing feedback to improve care, often with minimal credentials. Patient Advocates actively assist patients in navigating healthcare systems, often requiring specific training or certification. Both roles are vital in healthcare but differ in responsibilities and qualifications.

What cities are hiring for Patient Experience Volunteer jobs?

Cities with the most Patient Experience Volunteer job openings:

What are the most commonly searched types of Patient Experience jobs?

The most popular types of Patient Experience jobs are:

What states have the most Patient Experience Volunteer jobs?

States with the most job openings for Patient Experience Volunteer jobs include:

Patient Experience Volunteer jobs near you

Director of Patient Experience

Mercyhealth

Janesville, WI • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Mercy Health rating

6.9

Company rating: 6.9 out of 10

Based on 384 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description

The Director of Patient Experience Excellence is a strategic leader responsible for shaping and advancing a system-wide culture of exceptional patient experience. Partnering with executive, clinical, and operational leaders, this role develops and drives innovative strategies, performance goals, and measurable outcomes that elevate service excellence and strengthen the experience for every patient and family we serve. The Director leads patient feedback and survey programs, complex complaint resolution, and initiatives that foster continuous improvement and meaningful engagement. This role also provides strategic oversight of interpreter and language services, ensuring culturally responsive and accessible communication, as well as Volunteer Services, including program development and growth. Through collaboration, coaching, innovation, and data-driven leadership, the Director will help create a patient-centered culture where every interaction makes a difference.
Essential Duties and Responsibilities
  • Works with Vice Presidents and other organizational leaders to assist in developing and implementing comprehensive patient experience strategy. This strategy will align with system-wide goals and expectations.
  • Oversees the Patient Experience Department, budgets, goals and objectives, action plans, and operations.
  • Interviews, selects, provide direction and monitor the performance to the Patient Experience Team.
  • Oversees the operation of the Customer Experience Specialist Program and the management of all Customer Experience Specialists - this includes ongoing education, training, and auditing of core competencies for these partners.
  • Initiates/facilitates complaint and grievance process management (intake, investigation, processes, response, file maintenance, reports)
  • Manages service quality/recovery accountability system allowing data retrieval and report generation by case and aggregate.
  • Deploys and implements approved system-wide patient survey plan including acting as vendor website administrator, survey process management, and standard report writer.
  • Maintains all CRD process functions with accurate records and timely reports.
  • Participates in Quality improvement teams providing customer perspective and support of QI process.
  • Supports and participates in Culture of Excellence and Patient Experience teams
  • Knowledge and supports compliance with regulatory standards for customer and civil rights.
  • Shares oversight and management of Patient Experience tools, including digital rounding tools with the Nursing Services Offices. Assists in best practice sharing of the tools with facilities throughout the system.
  • Develop and implement initiatives to enhance experience and satisfaction in collaboration with other departments, using data and metrics to meet objectives and strategies.
  • Works individually with departments to review data and establish workflow/process improvements to achieve improved results.
  • Promote hospital-wide accountability in support of the patient experience through reporting mechanisms and development of action plans designed to improve the experience.
  • Provide direction for clinical and administrative managers to transform disparate departments into a consistent high service, patient focused practice. Anticipate, troubleshoot and resolve obstacles or conflicts that may impede service delivery.
  • Accountable for the administration, direction, coordination and control of services and resources related to Interpretive Services across the Mercyhealth organization.
  • Monitor performance of contracted language services to ensure compliance, quality, and cost-effectiveness.
  • Together with Volunteer Services leader, directs all activities of the Volunteer Services Department, including recruitment, orientation, and development and implementation of new programs.
  • Coordinates volunteer projects with other Mercy departments and with community agencies. Serves as a liaison between Mercyhealth Administration and Auxiliary Board.
  • Support the connection between employee engagement and service excellence education by working closely with Organizational Development and Human Resources.
  • Work to develop key metrics and reporting tools to track and measure the patient experience and improve overall performance. Benchmark with key healthcare organizations to identify emerging trends in patient service initiatives.
  • Acts as a champion at all times of CMOS skills and service excellence.
  • As appropriate, interacts with patients daily to ensure the effectiveness of current strategies and initiatives and to engage in proactive service recovery.
  • Organizes and facilitates the successful development of a Patient and Family Advisory Council (PFAC) as assigned.

Education and Experience
  • Master's level education in a healthcare related field required.
  • Experience in healthcare and customer service highly desirable.
  • Knowledge of current and emerging best practices for patient and family experience and service excellence preferred.

Certification and Licensure
  • Certification in Patient Experience is preferred.

Supervises
Directly supervises leadership structure of Patient Experience Excellence, Customer Relations, Interpreter Services, and Volunteer Services as structured to meet the needs of the organization. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.
PAY RANGE:
$124,786.22 - $199,657.95
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
  • Medical, Dental, Vision
  • Life & Disability Insurance
  • FSA/HSA Options
  • Generous, accruing paid time off
  • Paid Parental and caregiver leave
  • Career advancement and educational opportunities
  • Tuition and certification reimbursement
  • Certification Reimbursement
  • Well-being Programs
  • Employee Discounts
  • On-Demand Pay
  • Financial Education
  • Annual recognition/awards events
  • Partner appreciation days
  • Family entertainment/attractions discount
  • Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
  • #1 in the nation on AARP's Best Employers for Workers Over 50
  • One of Working Mother magazine's 100 Best Companies for Working Mothers
  • A Top 50 Company and Top 10 Nonprofit for Executive Women

What Mercy Health employees say

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About Mercyhealth

Sourced by ZipRecruiter

At Mercyhealth, we don’t simply hire people – instead, we empower talented, dedicated health care professionals to provide the highest quality patient care possible with a passion for making lives better. As an integrated health care provider, we provide exceptional, coordinated health care. The organization consists of seven hospitals, 85+ clinics, and more than 7,500 employee-partners to serve patients in 15 counties throughout northern Illinois and southern Wisconsin. We hope you’ll consider becoming the newest member of the Mercyhealth family and join our passion for making lives better!

Industry

Hospitals, fitness and sports centers and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Janesville, WI, US

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