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Patient Engagement Jobs (NOW HIRING)

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Patient Engagement Specialist

Aurora, CO

$38K - $43K/yr

Summary The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping to create a safe, structured, and supportive treatment environment. The PES ...

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$27K

$77.8K

$136.5K

How much do patient engagement jobs pay per year?

As of Sep 5, 2026, the average yearly pay for patient engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a patient engagement?

A Patient Engagement job focuses on improving communication, support, and collaboration between healthcare providers and patients. Professionals in this role work to enhance patient experience, adherence to treatment plans, and overall health outcomes. They may use technology, education, and outreach to empower patients in managing their care. This role is common in hospitals, clinics, and healthcare organizations looking to improve patient satisfaction and retention.

What are the typical daily responsibilities of someone in a patient engagement role?

Professionals in Patient Engagement roles are responsible for initiating and maintaining meaningful interactions with patients, addressing their questions, and ensuring they understand their care plans. Daily tasks often include coordinating between clinical teams and patients, monitoring patient feedback, supporting education initiatives, and helping resolve any service issues or barriers to care. You may also analyze patient experience data and collaborate with healthcare staff to develop strategies for improved satisfaction. This dynamic role requires teamwork, adaptability, and a passion for enhancing the overall patient experience.

What are the key skills and qualifications needed to thrive in the patient engagement position, and why are they important?

To thrive in Patient Engagement, you need strong communication, relationship-building, and healthcare knowledge, often supported by a background in health sciences or a related field. Familiarity with patient management platforms, CRM systems, and data analysis tools is commonly required, while certifications such as Certified Patient Experience Professional (CPXP) can be advantageous. Standout candidates demonstrate empathy, active listening, cultural competency, and problem-solving abilities. These skills are crucial for fostering patient trust, improving health outcomes, and supporting organizational goals for patient satisfaction and loyalty.

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Patient Engagement jobs near you
Infographic showing various Patient Engagement job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

PATIENT ENGAGEMENT SPECIALIST

Apicha Community Health Center

Jackson Heights, NY • On-site

$24.02 - $25.10/hr

Full-time

Medical, Life, PTO

Re-posted 24 days ago

Key responsibilities

  • Coordinate new patient enrollment and re-engagement in care by making follow-up calls and conducting outreach.

  • Manage call results, scheduling, and documentation using phone, scheduling, and CRM tools.

  • Respond to inbound referrals and inquiries, describe services, and schedule appointments.

Job description

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.
 


Position Summary:


The Patient Engagement Specialist (PES) will be the point person for new patient enrollment and re-engagement in care of existing patients; PES will coordinate internal or external referral and will utilize CRM tools, etc. to increase patient engagement and facilitate access.


The major duties of the position include, but are not limited to:


Customer Service:

  • Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed.
  • Make follow-up outbound calls to prospective or existing patients to discuss Apicha’s services and schedule appointments.
  • Conduct outreach to address care gaps. 
  • Effectively communicate the services offered by Apicha CHC.

Administration:

  • Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction.
  • Leverage established conversation guides to engage, connect, and educate callers.

QI/QA:

  • Make the required number of outbound calls/outreach to patients falling out of care. 
  • Apply best practices in responding to callers’ questions and ensure high quality follow-up in responding to member inbound calls & voicemails.
  • Utilizes approved communications equipment and software to document patient call interactions and schedule intakes.
  • Practices excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent Apicha CHC in the most favorable manner.


Qualifications: 

  • High school diploma/GED required, college education preferred.
  • Bi-lingual (Spanish or Mandarin) preferred.
  • Adept at learning and using computer systems.
  • Familiarity with eClinical Works, Sales Force, Outlook.
  • Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly.
  • Ability to work available shifts between 9:00 a.m. - 7:30 p.m. EST.
  • Experience in customer service or sales role preferred.
  • Strong written and oral communication skills including ability to communicate effectively with all level of patients and employees.
  • Strong time management skills and keen eye to detail.
  • Ability to manage all situations in a calm and positive manner. 



At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.