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Passport Support Manager Jobs (NOW HIRING)

City of New York

PASSPort Analyst

Manhattan, NY · On-site

$69K - $80K/yr

ACS manages community-based supports and foster care services and provides subsidized childcare ... OTPS passport unit within DFS processes encumbrances for a variety of program areas, including ...

Northwell Health

Ancillary Support Assoc

Staten Island, NY · On-site

$26.10 - $28.04/hr

Performs a variety of clerical duties supporting Emergency Room registration. Job Responsibility ... Disperses Medicaid and Medicaid Managed Care Metro Cards and records transactions. * * Obtains ...

kgs

Deputy Program Support Manager

Washington, DC · On-site

$131K/yr

The Deputy Program Support Manager (DPSM) is responsible for excellent and compliant contract ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

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Passport Support Manager information

What does a Passport Support Manager do?

A Passport Support Manager oversees the daily operations of passport processing centers or services. Their responsibilities include managing staff, ensuring compliance with government regulations, resolving customer issues, and improving workflow efficiency. They also coordinate training for employees, monitor performance metrics, and ensure that applications are processed accurately and in a timely manner. Additionally, they serve as a liaison between management, staff, and external agencies to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Passport Support Manager?

To thrive as a Passport Support Manager, you need strong leadership abilities, knowledge of passport processing regulations, and experience in customer service or administration. Familiarity with government case management systems, document verification tools, and security protocols is typically required. Excellent problem-solving, organizational, and interpersonal skills help manage teams and address public inquiries efficiently. These competencies ensure secure, accurate, and timely passport services while maintaining high standards of customer satisfaction and compliance.

What is the difference between Passport Support Manager vs Passport Processing Specialist?

AspectPassport Support ManagerPassport Processing Specialist
CredentialsCustomer service experience, knowledge of passport policiesCustomer service, administrative skills, familiarity with passport procedures
Work EnvironmentSupervisory roles, team management, client interactionsProcessing applications, data entry, document verification
Employer & IndustryGovernment agencies, travel agencies, passport officesGovernment agencies, passport agencies, travel service providers

The Passport Support Manager oversees the team handling passport inquiries and support, focusing on customer service and team management. In contrast, the Passport Processing Specialist primarily handles the application processing and document verification. Both roles require knowledge of passport procedures and customer service skills but differ in responsibilities and level of supervision.

What are some typical challenges faced by a Passport Support Manager, and how are they addressed within the team?

Passport Support Managers often handle high volumes of sensitive applications and must ensure strict compliance with government regulations. Common challenges include managing tight deadlines, resolving escalated customer service issues, and maintaining accuracy under pressure. To address these, teams typically use robust workflow systems and ongoing staff training, and managers foster a collaborative environment to quickly resolve issues and share best practices. Regular communication with other departments, such as security and IT, also helps ensure smooth operations.
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Passport Support Manager jobs near you
Infographic showing various Passport Support Manager job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution.

Program Support Manager (PSM) (3960)

Shearwater Systems LLC

Washington, DC • On-site

Full-time

Re-posted 5 days ago

Job description

Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Program Support Manager (PSM) in Washington, DC.
Position Overview: Provide Program Management Support that includes but is not limited to comprehensive onsite program and administrative support for Headquarter Office and four (4) Regional Offices.
Position Responsibilities:
  • The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The PSM shall liaise with staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. Anticipated tasks include, but are not limited to, the following:
  • Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
  • Responsible for Daily Reporting and with input from the Government Management staff, the PSM assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
  • Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
  • Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
  • Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
  • Conduct continuous improvement activities to realize improved service delivery capabilities and performance
  • Promote innovation, efficiency, and effectiveness
  • Resolve problems with minimal disruption to the activities being performed under the contract.
  • Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff
  • Participate in conference calls and digital video conferences with other U.S. Government agencies
  • May be requested to provide formal and informal briefings to visitors or at off-site conferences
  • Support USG in ongoing studies and evaluations
  • Ensure satisfactory conformance with contract provisions and performance metrics

Position Requirements:
  • Bachelor's Degree
  • PMP certification (preferred)
  • Eight (8) years of progressive management experience in a production or office environment, including: Four (4) years managing a team the size and scope of the Headquarter personnel assigned, including; Four (4) years managing seasonal/temporary work force, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
  • Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use
  • Knowledge and expertise in personnel management
  • Excellent oral and written communication skills
  • Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)
  • Ability to prioritize workload for large teams and possess excellent organizational skills
  • Ability to interpret and apply regulatory material
  • Capable of performing duties of any Team Leader
  • Must be bonded if performing cashier closeout functions

Apply at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=3960
Position is located in Washington, DC.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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