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Passport Support Manager Jobs in Virginia (NOW HIRING)

DANE LLC

Program Support Manager (PSM)

Arlington, VA · On-site

Passport Headquarters, Washington, DC (on-site) Security Clearance: Active Secret (required) Position Type: Full-time Position Summary DANE LLC is seeking an experienced Program Support Manager (PSM ...

DANE LLC

Team Leader

Arlington, VA · On-site

Passport Headquarters, Washington, DC (on-site) Security Clearance: Active Secret (required) Position Type: Full-time Position Summary The Team Leader leads and manages teams of Records Support ...

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Passport Support Manager information

See Virginia salary details

$24.3K

$59.7K

$109.9K

How much do passport support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for passport support manager in Virginia is $59,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,469.00 and $78,775.00 per year, depending on experience, location, and employer.

What does a Passport Support Manager do?

A Passport Support Manager oversees the daily operations of passport processing centers or services. Their responsibilities include managing staff, ensuring compliance with government regulations, resolving customer issues, and improving workflow efficiency. They also coordinate training for employees, monitor performance metrics, and ensure that applications are processed accurately and in a timely manner. Additionally, they serve as a liaison between management, staff, and external agencies to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Passport Support Manager?

To thrive as a Passport Support Manager, you need strong leadership abilities, knowledge of passport processing regulations, and experience in customer service or administration. Familiarity with government case management systems, document verification tools, and security protocols is typically required. Excellent problem-solving, organizational, and interpersonal skills help manage teams and address public inquiries efficiently. These competencies ensure secure, accurate, and timely passport services while maintaining high standards of customer satisfaction and compliance.

What are some typical challenges faced by a Passport Support Manager, and how are they addressed within the team?

Passport Support Managers often handle high volumes of sensitive applications and must ensure strict compliance with government regulations. Common challenges include managing tight deadlines, resolving escalated customer service issues, and maintaining accuracy under pressure. To address these, teams typically use robust workflow systems and ongoing staff training, and managers foster a collaborative environment to quickly resolve issues and share best practices. Regular communication with other departments, such as security and IT, also helps ensure smooth operations.

What is the difference between Passport Support Manager vs Passport Processing Specialist?

AspectPassport Support ManagerPassport Processing Specialist
CredentialsCustomer service experience, knowledge of passport policiesCustomer service, administrative skills, familiarity with passport procedures
Work EnvironmentSupervisory roles, team management, client interactionsProcessing applications, data entry, document verification
Employer & IndustryGovernment agencies, travel agencies, passport officesGovernment agencies, passport agencies, travel service providers

The Passport Support Manager oversees the team handling passport inquiries and support, focusing on customer service and team management. In contrast, the Passport Processing Specialist primarily handles the application processing and document verification. Both roles require knowledge of passport procedures and customer service skills but differ in responsibilities and level of supervision.

What are popular job titles related to Passport Support Manager jobs in Virginia?

For Passport Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Passport Support Manager jobs in Virginia look for?

The top searched job categories for Passport Support Manager jobs in Virginia are:

Passport Support Manager jobs near you
Infographic showing various Passport Support Manager job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,746 per year, or $28.7 per hour.

Program Support Manager (PSM)

DANE LLC

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 hours ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

Job Description: Program Support Manager (PSM)
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services (PHPSS) contract at the Department of State’s Bureau of Consular Affairs, Passport Services (CA/PPT). The PSM serves as the senior on-site leader with full authority to manage personnel, performance, and daily operations. This critical leadership role ensures exceptional contract performance, compliance with internal controls, and seamless support for passport records management, authentications, lost/stolen passport processing, and administrative functions.
Key Responsibilities
  • Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards. 
  • Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions. 
  • Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting. 
  • Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements. 
  • Hire, develop, and retain a high-performing team of cleared professionals. 
  • Deliver timely performance data, reports, and deliverables to enable Government oversight. 
  • Drive continuous improvement, innovation, efficiency, and process enhancements. 
  • Resolve operational issues with minimal disruption and respond rapidly to additional support requests. 
  • Participate in high-level meetings, briefings, and inter-agency coordination. 
  • Ensure full conformance with contract provisions, performance metrics, and deliverables.
Required Qualifications
  • Bachelor’s Degree required. 
  • PMP certification preferred. 
  • Eight (8) years of progressive management experience in a high-volume production or office environment. 
  • Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing. 
  • Four (4) years managing seasonal/temporary workforce. 
  • Four (4) years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook. 
  • Ability to prepare management, business, technical, and personnel reports. 
  • Excellent oral and written communication skills. 
  • Strong organizational skills and ability to prioritize workload for large teams. 
  • Demonstrated ability to interpret and apply regulatory material.