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$12

$16

$37

How much do visitor services lead jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for visitor services lead in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What is the highest paying job in travel and tourism?

In travel and tourism, executive roles such as General Managers of large hotels, resort directors, or senior management positions like Chief Operating Officers tend to be the highest paying. These roles require extensive experience, leadership skills, and often advanced certifications, with salaries reaching six figures or more depending on the size and location of the organization.

What job makes $10,000 a month without a degree?

A Visitor Services Lead typically does not earn $10,000 a month without a degree, as this role usually offers lower salaries. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or entrepreneurs, which rely on experience, skills, and business acumen rather than formal education.

What does a guest service lead do?

A Visitor Services Lead is responsible for overseeing guest interactions, providing information, and ensuring a positive experience. They often coordinate staff, handle guest inquiries, and maintain a welcoming environment, requiring strong communication and leadership skills. The role may involve training staff and managing schedules to ensure smooth operations.

What is the highest paying job in child care?

In child care, the highest paying roles are often executive positions such as child care center directors or administrators, who oversee operations and staff. These roles typically require advanced education, management skills, and certifications, and can offer salaries significantly higher than entry-level positions like caregivers or teachers.

What are some common challenges faced by a Visitor Services Lead, and how can they be successfully addressed?

Visitor Services Leads often encounter challenges such as managing high visitor volumes during peak times, balancing administrative duties with frontline support, and addressing diverse visitor needs. Successfully overcoming these challenges involves strong organizational skills, clear communication, and effective delegation to team members. Proactively training staff and fostering a collaborative team environment can also ensure smooth operations and positive visitor experiences, even during busy periods.

What are the key skills and qualifications needed to thrive as a Visitor Services Lead, and why are they important?

To thrive as a Visitor Services Lead, you need experience in customer service, supervisory abilities, and a background in hospitality or related fields. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Exceptional communication, conflict resolution, and organizational skills help you manage teams and create positive guest experiences. These capabilities ensure smooth operations, satisfied visitors, and efficient resolution of challenges in busy public environments.

What is the difference between Visitor Services Lead vs Visitor Services Associate?

AspectVisitor Services LeadVisitor Services Associate
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; interacts with visitors; manages daily operationsAssists visitors; provides information; supports daily visitor services
Employer & Industry UsageMuseums, galleries, cultural institutionsMuseums, galleries, cultural institutions
Search & Comparison IntentUnderstanding leadership roles in visitor servicesEntry-level visitor assistance roles

The Visitor Services Lead typically oversees staff, manages daily operations, and requires leadership experience, while the Visitor Services Associate focuses on assisting visitors and providing information. Both roles are common in museums and cultural institutions, but the Lead position involves more responsibility and supervisory duties.

What are Visitor Services Leads?

Visitor Services Leads are professionals responsible for overseeing the visitor experience at museums, cultural institutions, parks, or similar venues. They supervise front-line staff, manage daily operations, and ensure that guests have a positive and safe experience. Their duties often include training staff, handling visitor inquiries or complaints, and coordinating with other departments to improve services. Visitor Services Leads play a key role in maintaining high standards of customer service and operational efficiency.
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What job categories do people searching Visitor Services Lead jobs look for? The top searched job categories for Visitor Services Lead jobs are:
Visitor Services Lead jobs near you
Infographic showing various Visitor Services Lead job openings in the United States as of June 2026, with employment types broken down into 34% Full Time, 33% Part Time, and 33% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Visitor Services Associate

Visitor Services Associate

Ohio History Connection

Columbus, OH • On-site

$15/hr

Part-time

Retirement, PTO

Posted 3 days ago

Job description


Job Title: Visitor Services Associate

Location: Ohio History Center & Ohio Village, Columbus, OH

Status: Part time, permanent

Compensation: $15.00/hr

Benefits: Paid vacation/sick/holidays, public pension (OPERS), 403b & deferred compensation programs; free membership for Ohio History Connection


Position Summary:

Visitor Services Associates support the visitor service experience at the Ohio History Center and Ohio Village and are directed by the Visitor Services Manager and the Visitor Services Lead. This position is responsible for supporting daily accuracy in transactions, deposits, data, and service.

Visitor Services Associates give a positive and welcoming first and last impression to our visitors. The Visitor Services team works collaboratively and embodies the values of equity, inclusion, and access. The team delivers an effective, friendly and accurate experience and a warm welcome to all visitors.


Essential Duties and Responsibilities

  • Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
  • Responsible for facilitating general, group and membership admissions transactions.
  • Clearly demonstrates knowledge of all Ohio History Connection activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests.
  • Supports retail operation including daily management of point of sale system and coordinating with the Retail Coordinator for merchandising, pricing, and inventory.
  • Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders.
  • Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
  • Maintains the appearance, upkeep and cleanliness of public Visitor Services spaces and collateral.
  • Supports daily operations as directed.
  • Supports end-of-day deposit process for all admissions and retail sales.

Education and Experience:

High school diploma or equivalent plus one to three years of working experience.


Desired Skills and Experience:

  • Comfortable communicating with staff and the public.
  • Excellent customer service skills.
  • Proficiency in various office software suites and virtual platforms, including but not limited to Microsoft 365. Database/CRM or Point of Sale experience desirable.
  • Basic money handling skills.

Required Competencies:

  • Can locate and use resources to get things done, uses resources effectively and efficiently, and arranges information in a useful manner.
  • Assumes accountability of role and responsibilities; anticipates the needs of others.
  • Able to process information in a consistent manner, simultaneously displaying adaptability when necessary.
  • Able to carry out duties assigned by supervisor and make reasonable decisions with a minimum of supervision.
  • Commitment to equity and access.

Application Instructions

  • All interested applicants should apply online at https://www.ohiohistory.org/jobs.
  • Please contact Human Resources at 614-297-2500 or by email at applicant@ohiohistory.org for questions or accommodation requests. Please do not send applications by regular mail or email.

Ohio History Connection is an equal opportunity employer.

All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at 614-297-2390 or via email at applicant@ohiohistory.org.

Apply