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Visitor Services Lead Jobs (NOW HIRING)

Duke University

Visitor Services Lead

Durham, NC · On-site

$20.60 - $28.65/hr

As the Visitor Services Lead at the Nasher Museum of Art, you'll be part of a team that values creativity, inclusion, and connection. You'll help shape the visitor experience in a space that ...

Duke University

Visitor Services Lead

Durham, NC

$20.60 - $28.65/hr

As the Visitor Services Lead at the Nasher Museum of Art, you'll be part of a team that values creativity, inclusion, and connection. You'll help shape the visitor experience in a space that ...

Canyon

Supervisor of Visitor Services

Manhattan, NY · On-site

$58K - $65K/yr

Lead onboarding and ongoing training for Visitor Services Associates and Assistants. * Coordinate admissions data, including reconciling receipts, producing reports, and distributing reports to staff ...

New

Nevada Museum Of Art

Visitor Services Officer

Reno, NV

$14.25 - $16.50/hr

As a Visitor Services Officer (VSO) for the Nevada Museum of Art, this position will provide a ... Monitor for unauthorized touching, handling, or suspicious activity and report concerns to the lead ...

Nevada Museum Of Art

Visitor Services Officer

Reno, NV · On-site

$14.25 - $16.50/hr

As a Visitor Services Officer (VSO) for the Nevada Museum of Art, this position will provide a ... Monitor for unauthorized touching, handling, or suspicious activity and report concerns to the lead ...

Nevada Museum Of Art

Visitor Services Officer

Reno, NV · On-site

$14/hr

As a Visitor Services Officer (VSO) for the Nevada Museum of Art, this position will provide a ... Monitor for unauthorized touching, handling, or suspicious activity and report concerns to the lead ...

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Visitor Services Lead information

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How much do visitor services lead jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for visitor services lead in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Visitor Services Lead, and how can they be successfully addressed?

Visitor Services Leads often encounter challenges such as managing high visitor volumes during peak times, balancing administrative duties with frontline support, and addressing diverse visitor needs. Successfully overcoming these challenges involves strong organizational skills, clear communication, and effective delegation to team members. Proactively training staff and fostering a collaborative team environment can also ensure smooth operations and positive visitor experiences, even during busy periods.

What are the key skills and qualifications needed to thrive as a Visitor Services Lead, and why are they important?

To thrive as a Visitor Services Lead, you need experience in customer service, supervisory abilities, and a background in hospitality or related fields. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Exceptional communication, conflict resolution, and organizational skills help you manage teams and create positive guest experiences. These capabilities ensure smooth operations, satisfied visitors, and efficient resolution of challenges in busy public environments.

What is the difference between Visitor Services Lead vs Visitor Services Associate?

AspectVisitor Services LeadVisitor Services Associate
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; interacts with visitors; manages daily operationsAssists visitors; provides information; supports daily visitor services
Employer & Industry UsageMuseums, galleries, cultural institutionsMuseums, galleries, cultural institutions
Search & Comparison IntentUnderstanding leadership roles in visitor servicesEntry-level visitor assistance roles

The Visitor Services Lead typically oversees staff, manages daily operations, and requires leadership experience, while the Visitor Services Associate focuses on assisting visitors and providing information. Both roles are common in museums and cultural institutions, but the Lead position involves more responsibility and supervisory duties.

What are Visitor Services Leads?

Visitor Services Leads are professionals responsible for overseeing the visitor experience at museums, cultural institutions, parks, or similar venues. They supervise front-line staff, manage daily operations, and ensure that guests have a positive and safe experience. Their duties often include training staff, handling visitor inquiries or complaints, and coordinating with other departments to improve services. Visitor Services Leads play a key role in maintaining high standards of customer service and operational efficiency.
More about Visitor Services Lead jobs
What job categories do people searching Visitor Services Lead jobs look for? The top searched job categories for Visitor Services Lead jobs are:
Visitor Services Lead jobs near you
Infographic showing various Visitor Services Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

Visitor Services Lead

Duke University

Durham, NC • On-site

$20.60 - $28.65/hr

Full-time

Medical, Dental, Retirement

Posted 16 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

483rd of 612 rated colleges and universities

Job description

Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Be You.
At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Visitor Services Lead at the Nasher Museum of Art, you'll be part of a team that values creativity, inclusion, and connection. You'll help shape the visitor experience in a space that champions contemporary art and elevates historically underrepresented voices.
This is an onsite position from Tuesday - Saturday, 830am to 5pm.
Be Bold.
The Nasher Museum is celebrating 20 years of bold, forward-thinking exhibitions and groundbreaking collections. As the Visitor Services Coordinator, you'll be at the heart of our guest experience - leading a team, refining operations, and ensuring every visitor feels welcomed, informed, and inspired.
What You'll Do:
  • Lead Daily Operations:
    Open and close the museum, manage signage and promotional materials, monitor phone lines, and maintain visitor count records.
  • Supervise Visitor Services Representatives:
    Coordinate schedules, assign tasks, lead onboarding and training, and support performance development.
  • Deliver Exceptional Customer Service:
    Share exhibition and event details, assist guests with special needs, enforce policies, and collaborate across departments to enhance engagement.
  • Support Educational and Exhibition Programs:
    Attend trainings, research artists, and stay current on exhibitions to enrich visitor interactions.
  • Promote Accessibility:
    Ensure ADA compliance, operate mobility support services, and provide accessible exhibition materials.
  • Maintain Safety and Cleanliness:
    Monitor public spaces, coordinate with housekeeping, and ensure gallery materials are presentable.
  • And More:
    Take on additional responsibilities that support the museum's mission and daily operations.

Choose Duke.
This full-time, benefits-eligible role offers the opportunity to grow your skills in customer service, art history, and museum operations - all within a vibrant academic and cultural community.
What You Bring:
  • 2+ years of customer service
  • Supervisory experience is a must
  • Museum experience
  • Work requires knowledge of basic customer service and communications principles normally acquired through two years of postsecondary education.
  • Strong communication and interpersonal skills
  • Flexibility to work weekends and special events
  • A passion for engaging diverse audiences
  • Experience with Microsoft Office; Adobe InDesign a plus
  • Valid driver's license
  • Art History or Visual Arts background preferred
  • Bilingual skills welcomed

Other Requirements:
  • Must be reliable, responsible, proactive, and communicative
  • Strong desire to interact with the public and assist visitors from diverse backgrounds
  • Ability to remain courteous, professional, patient, and respectful at all times
  • Ability to lead by example and work collaboratively with museum staff
  • Willingness to participate in ongoing training and departmental meetings
  • Commitment to ADA standards and inclusive practices
  • Comfortable using survey tools like Qualtrics and managing feedback systems
  • Ability to manage inventory and maintain organized workspaces
  • Must be able to operate a golf cart and assist guests with mobility challenges

Ready to Make a Difference?
Apply now and help us build a stronger, smarter, and more connected future - one visitor at a time.
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.60 to USD $28.65. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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