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Visitor Services Lead Jobs (NOW HIRING)

YMCA of Greater Kansas City

Member Services Lead

Gig Harbor, WA · On-site

$17.50 - $18.90/hr

  • Medical

  • Dental

  • Vision

As a Member Services Lead, you will play an important role in connecting members with programs and ... To apply visit our website at www.ymcapkc.org. The YMCA of Pierce and Kitsap Counties is committed ...

Geisinger Health

Environmental Services Lead

Danville, PA · On-site

$20 - $24.50/hr

  • Medical

  • Dental

  • Vision

As an Environmental Services Lead , you won't just oversee cleaning operations-you'll set the ... To learn more about our EVS team, please visit Education: High School Diploma or Equivalent (GED ...

HaysMed

Environmental Services Lead

Hays, KS · On-site

$53 - $78/hr

The environmental services lead assists management in day-to-day cleaning operations and ... visitors, and staff. * Empties and relines wastebaskets; disposes of trash; retrieves and delivers ...

LA28 (Web)

Services Lead, Squash

Los Angeles, CA · On-site

Squash Services Lead Within this division, LA28 is looking for a Squash Services Lead. Under the ... Plan, coordinate, and be the dedicated sport contact person in organizing visits from the ...

LA28

Services Lead, Squash

Los Angeles, CA · On-site

Squash Services Lead Within this division, LA28 is looking for a Squash Services Lead. Under the ... Plan, coordinate, and be the dedicated sport contact person in organizing visits from the ...

HaysMed

Environmental Services Lead

Hays, KS · On-site

$16.25 - $19.75/hr

The environmental services lead assists management in day-to-day cleaning operations and ... visitors, and staff. * Empties and relines wastebaskets; disposes of trash; retrieves and delivers ...

Socket.dev

Services Lead, Squash

Los Angeles, CA · On-site

$73 - $98/hr

Squash Services Lead Within this division, LA28 is looking for a Squash Services Lead. Under the ... Plan, coordinate, and be the dedicated sport contact person in organizing visits from the ...

New

Peachtree Orthopedics

Patient Services Lead

Cumming, GA · On-site

Patient Services Lead Department: Patient Services Reports To: Patient Services Manager FLSA Status ... support visitor screening and front desk readiness. * Verify and update patient insurance and ...

Peachtree Orthopedics

Patient Services Lead

Atlanta, GA · On-site

Patient Services Lead Department: Patient Services Reports To: Patient Services Manager FLSA Status ... support visitor screening and front desk readiness. * Verify and update patient insurance and ...

Peachtree Orthopedics

Patient Services Lead

Cumming, GA · On-site

Patient Services Lead Department: Patient Services Reports To: Patient Services Manager FLSA Status ... support visitor screening and front desk readiness. * Verify and update patient insurance and ...

Corewell Health

Nutrition Services Lead

Northville, MI · On-site

$14.75 - $20.25/hr

  • Medical

  • Retirement

Lead Technician Join our Nutrition Services team at Corewell Health and make a difference in the ... and visitors, and make key decisions to solve departmental concerns. Communication and ...

Peachtree Orthopedics

Patient Services Lead

Atlanta, GA · On-site

Patient Services Lead Department: Patient Services Reports To: Patient Services Manager FLSA Status ... support visitor screening and front desk readiness. * Verify and update patient insurance and ...

SIMON WIESENTHAL CENTER

$15.25 - $17.75/hr

Lead recruitment, interviewing, hiring, onboarding, and retention efforts for tour guide staff ... Ensure seamless coordination between Education, Museum Operations, Visitor Services, and volunteer ...

Baptistjax

$12 - $16.25/hr

As the Patient Food Services Lead, you will be responsible for: * Assisting the smooth flow of ... Conducting patient visits as assigned within the timeframe established by leadership * Providing ...

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Visitor Services Lead information

See salary details

$12

$16

$37

How much do visitor services lead jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for visitor services lead in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What is a visitor services lead?

Visitor Services Leads are professionals responsible for overseeing the visitor experience at museums, cultural institutions, parks, or similar venues. They supervise front-line staff, manage daily operations, and ensure that guests have a positive and safe experience. Their duties often include training staff, handling visitor inquiries or complaints, and coordinating with other departments to improve services. Visitor Services Leads play a key role in maintaining high standards of customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a visitor services lead, and why are they important?

To thrive as a Visitor Services Lead, you need experience in customer service, supervisory abilities, and a background in hospitality or related fields. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Exceptional communication, conflict resolution, and organizational skills help you manage teams and create positive guest experiences. These capabilities ensure smooth operations, satisfied visitors, and efficient resolution of challenges in busy public environments.

What are some common challenges faced by a visitor services lead, and how can they be successfully addressed?

Visitor Services Leads often encounter challenges such as managing high visitor volumes during peak times, balancing administrative duties with frontline support, and addressing diverse visitor needs. Successfully overcoming these challenges involves strong organizational skills, clear communication, and effective delegation to team members. Proactively training staff and fostering a collaborative team environment can also ensure smooth operations and positive visitor experiences, even during busy periods.

What is the difference between Visitor Services Lead vs Visitor Services Associate?

AspectVisitor Services LeadVisitor Services Associate
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises staff; interacts with visitors; manages daily operationsAssists visitors; provides information; supports daily visitor services
Employer & Industry UsageMuseums, galleries, cultural institutionsMuseums, galleries, cultural institutions
Search & Comparison IntentUnderstanding leadership roles in visitor servicesEntry-level visitor assistance roles

The Visitor Services Lead typically oversees staff, manages daily operations, and requires leadership experience, while the Visitor Services Associate focuses on assisting visitors and providing information. Both roles are common in museums and cultural institutions, but the Lead position involves more responsibility and supervisory duties.

More about Visitor Services Lead jobs

What job categories do people searching Visitor Services Lead jobs look for?

The top searched job categories for Visitor Services Lead jobs are:

Visitor Services Lead jobs near you
Infographic showing various Visitor Services Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

Member Services Lead

YMCA of Greater Kansas City

Gig Harbor, WA • On-site

$17.50 - $18.90/hr

Part-time

Medical, Dental, Vision

Re-posted 25 days ago

Job description

The YMCA of Pierce and Kitsap Counties is seeking a Member Services Lead to join our team!
The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.
This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
As a Member Services Lead, you will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process and help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.
Key Responsibilities:
  • Assist members and guests with information about our membership programs
  • Support new member enrollment
  • Manage administrative, engagement and membership processes and systems
  • Assist with class registration

Are you a good fit?
  • You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
  • Minimum of three years of leadership in customer service, sales or related environment.
  • You know how to give great customer service in a fast-paced environment.
  • You are a great multi-tasker and problem solver.
  • You have excellent written and oral skills.
  • You are comfortable with computers and office equipment.
  • You are proactive and know how to get things done.
  • You have a positive attitude and previous experience with diverse populations.
  • Able and willing to complete Child Abuse Prevention training on first day and other online or in-person training as required.
  • Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Wage: $17.50 to $18.90 per hour, depending on qualifications
Hours: Part-Time, Up to 25 hours per week
Location: Tom Taylor Family YMCA, Gig Harbor, WA
Benefits:
All YMCA Employees receive the below benefits:
  • A Personal YMCA membership and YMCA360 virtual streaming membership
  • Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
  • Professional training, education, and certification opportunities
  • 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:
  • HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
  • Willamette Dental Plan
  • VSP Vision Plan

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org.
The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.

Apply