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Passport Support Manager Jobs (NOW HIRING)

Verify supporting documentation and required signatures before processing. - Use the City's Financial Management System (FMS), as well as Passport, PayTrace, and CARES, to perform timely data entry ...

Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations . Monitor workload and make recommendations to the Government on how ...

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

Program Support Manager

Washington, DC · On-site

$145K - $185K/yr

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

Supervisor

Buffalo, NY · On-site

$31.50 - $41.25/hr

Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations . Monitor workload and make recommendations to the Government on how ...

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls ...

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Passport Support Manager information

What does a Passport Support Manager do?

A Passport Support Manager oversees the daily operations of passport processing centers or services. Their responsibilities include managing staff, ensuring compliance with government regulations, resolving customer issues, and improving workflow efficiency. They also coordinate training for employees, monitor performance metrics, and ensure that applications are processed accurately and in a timely manner. Additionally, they serve as a liaison between management, staff, and external agencies to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Passport Support Manager, and why are they important?

To thrive as a Passport Support Manager, you need strong leadership abilities, knowledge of passport processing regulations, and experience in customer service or administration. Familiarity with government case management systems, document verification tools, and security protocols is typically required. Excellent problem-solving, organizational, and interpersonal skills help manage teams and address public inquiries efficiently. These competencies ensure secure, accurate, and timely passport services while maintaining high standards of customer satisfaction and compliance.

What is the difference between Passport Support Manager vs Passport Processing Specialist?

AspectPassport Support ManagerPassport Processing Specialist
CredentialsCustomer service experience, knowledge of passport policiesCustomer service, administrative skills, familiarity with passport procedures
Work EnvironmentSupervisory roles, team management, client interactionsProcessing applications, data entry, document verification
Employer & IndustryGovernment agencies, travel agencies, passport officesGovernment agencies, passport agencies, travel service providers

The Passport Support Manager oversees the team handling passport inquiries and support, focusing on customer service and team management. In contrast, the Passport Processing Specialist primarily handles the application processing and document verification. Both roles require knowledge of passport procedures and customer service skills but differ in responsibilities and level of supervision.

What are some typical challenges faced by a Passport Support Manager, and how are they addressed within the team?

Passport Support Managers often handle high volumes of sensitive applications and must ensure strict compliance with government regulations. Common challenges include managing tight deadlines, resolving escalated customer service issues, and maintaining accuracy under pressure. To address these, teams typically use robust workflow systems and ongoing staff training, and managers foster a collaborative environment to quickly resolve issues and share best practices. Regular communication with other departments, such as security and IT, also helps ensure smooth operations.
More about Passport Support Manager jobs
What cities are hiring for Passport Support Manager jobs? Cities with the most Passport Support Manager job openings:
What are the most commonly searched types of Passport Support jobs? The most popular types of Passport Support jobs are:
What states have the most Passport Support Manager jobs? States with the most job openings for Passport Support Manager jobs include:
What job categories do people searching Passport Support Manager jobs look for? The top searched job categories for Passport Support Manager jobs are:
Infographic showing various Passport Support Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Sr Program Manager, DSP Pricing Manager, DSP (Americas)

Sr Program Manager, DSP Pricing Manager, DSP (Americas)

Amazon

Bellevue, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Do you want to play an important role in creating our pricing strategies? Do you thrive on leveraging data for decision making? Are you looking for a role where you can have an impact on the business? The Americas Delivery Service Partner (DSP) organization is seeking a Senior Pricing Manager to join our Pricing team.
As a Senior Pricing Manager for NA DSP, you will develop and execute recommendations for pricing and rate cards for DSPs across the US and CA. This role will be responsible for pricing models that drive the cost structure for DSPs in NA and recommend incentive strategies that deliver capacity growth and flexibility. You will partner with Program, Product, and Technology teams across Last Mile to deliver long-term scalable solutions. You will be deeply connected to the data, possess a high degree of ownership, and make excellent decisions. As a Senior Pricing Manager in the DSP organization, you will deliver long-term impactful solutions for our DSPs.
A successful candidate will be highly analytical, be customer obsessed, able to overcome obstacles, and have excellent written and verbal communication. The candidate should be comfortable leading cross-functional business decisions, aligning partner teams, and recommend long-term solutions grounded in data. The ideal candidate will be someone who is comfortable rolling up their sleeves, has attention to detail, comfortable with ambiguity, and a passion for data.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US