ZipRecruiter

Log In

1

Passenger Assistant Jobs (NOW HIRING)

ABM

Airline Passenger Assist IAH

Houston, TX

$15/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

next page

Showing results 1-20

All JobsPassenger JobsPassenger Assistant Jobs

Passenger Assistant information

See salary details

$10

$67

$125

How much do passenger assistant jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for passenger assistant in the United States is $67.68, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $92.31 per hour, depending on experience, location, and employer.

What are the main challenges a Passenger Assistant faces when supporting individuals with special needs during transport?

Passenger Assistants often face the challenge of ensuring the safety and comfort of individuals with diverse needs, such as elderly passengers or those with disabilities. This requires strong communication skills, patience, and the ability to respond calmly to unexpected situations, such as medical emergencies or behavioral issues. Additionally, Passenger Assistants must be attentive to each passenger’s specific requirements, work closely with drivers and caregivers, and maintain accurate records of incidents and support provided. Building trust and rapport with passengers is essential for a positive travel experience.

What are the key skills and qualifications needed to thrive as a Passenger Assistant, and why are they important?

To thrive as a Passenger Assistant, you generally need strong communication skills, basic literacy and numeracy, and often a relevant background check or first aid certification. Familiarity with scheduling systems, radio communication devices, and safety protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are outstanding soft skills in this role. These skills and qualities are essential to ensure passenger safety, provide excellent customer service, and respond effectively to any emergencies or special needs.

What are passenger assistants?

Passenger assistants are professionals who help ensure the safety, comfort, and well-being of passengers during their journeys, particularly those who require extra support such as children, elderly individuals, or people with disabilities. They assist with boarding and disembarking, provide guidance, and may help with mobility or communication needs. Passenger assistants often work in settings like public transportation, school buses, or airports, and play a key role in delivering a smooth and supportive travel experience.

What is the difference between Passenger Assistant vs School Bus Driver?

AspectPassenger AssistantSchool Bus Driver
Required CredentialsBasic safeguarding and first aid certificationsCommercial driver's license (CDL) with passenger endorsement
Work EnvironmentOn school buses, assisting children with special needs or safetyDriving school buses, transporting students
Employer & IndustrySchools, transportation companiesSchool districts, private transportation firms
Common Search & ComparisonPassenger Assistant vs School Bus Driver

While both roles involve working with students on buses, Passenger Assistants focus on supporting children's safety and well-being during transit, often requiring safeguarding training. School Bus Drivers are responsible for operating the vehicle and typically need a commercial driver's license with passenger endorsements. Both roles are essential in school transportation but differ mainly in responsibilities and required credentials.

More about Passenger Assistant jobs
What cities are hiring for Passenger Assistant jobs? Cities with the most Passenger Assistant job openings:
What states have the most Passenger Assistant jobs? States with the most job openings for Passenger Assistant jobs include:
What job categories do people searching Passenger Assistant jobs look for? The top searched job categories for Passenger Assistant jobs are:
Passenger Assistant jobs near you
Infographic showing various Passenger Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $140,766 per year, or $67.7 per hour.
Passenger Assistant Supervisor

Passenger Assistant Supervisor

Menzies Aviation

Fort Lauderdale, FL • On-site

$19.50/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Menzies Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

33rd of 54 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Wheelchair Agent Supervisor is responsible for overseeing wheelchair assistance operations and supervising wheelchair agents to ensure passengers with mobility needs receive safe, timely, and professional service throughout the airport. This role manages staffing, operational performance, customer service standards, and compliance with airport and airline procedures.
What you will be doing
  • Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.

  • Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.

  • Ensure passengers requiring mobility assistance receive timely and professional service.

  • Monitor employee performance and provide coaching, training, and development to wheelchair agents.

  • Address escalated passenger concerns and resolve customer service issues professionally.

  • Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.

  • Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.

  • Monitor operational metrics, response times, and service quality standards.

  • Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.

  • Maintain accurate operational reports, staffing records, and incident documentation.

  • Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.

  • Promote a safe, professional, and customer-focused work environment.

  • Ensure proper handling and maintenance of wheelchairs and mobility equipment

  • Perform other duties as requested

Safety, Security, Well-being and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and well-being of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • Must be 18 years of age or older

  • HS Diploma or GED

  • One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience

  • Minimum one (1) year of lead or supervisory experience

  • Excellent verbal and written communication skills

  • Strong leadership, communication, and conflict-resolution skills

  • Ability to work effectively in a fast-paced airport environment

  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime

  • Airline or Airport Operations leadership experience

  • Knowledge of ADA compliance and passenger assistance standards

  • Airport terminals, gates, security checkpoints, and baggage claim areas

  • Fast-paced environment with frequent passenger interaction

  • Requires extensive walking and movement throughout airport facilities

  • Exposure to crowded, high-traffic operational areas

  • Ability to stand and walk for extended periods throughout shifts

  • Ability to push wheelchairs and assist passengers as needed

  • Ability to lift, push, and pull up to 50 pounds occasionally

  • Ability to respond quickly to operational and passenger service needs

  • Must be able to read, write, understand and carry out instructions in English

  • Must meet necessary requirements to obtain a security sensitive identification badge

  • Must be able to verbally direct in English

  • Must have good hearing and vision

  • May be required to work weekends, overnight shifts and holidays

  • Treat all information as confidential

Pay: 19.50
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Menzies Aviation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply