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Passenger Assistant Jobs (NOW HIRING)

ABM

AIRLINE PASSENGER ASSIST

Sugar Land, TX

$13.50 - $17/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist

Houston, TX

$9/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM Industries

Airline Passenger Assistant

Lexington, KY · On-site

$12/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

Keolis America

Passenger Assistant

Boston, MA

$15.50 - $20/hr

... - Assist protocols. * Provide passenger assistance, including passengers with special needs * Support Keolis Customer Service team during service disruptions/track outages and special events in ...

ABM

Airline Passenger Assistant

Lexington, KY · On-site

$12.50 - $16.25/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist LIT

Little Rock, AR · On-site

$11/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

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Passenger Assistant information

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$10

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How much do passenger assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for passenger assistant in the United States is $67.68, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $92.31 per hour, depending on experience, location, and employer.

What are the main challenges a passenger assistant faces when supporting individuals with special needs during transport?

Passenger Assistants often face the challenge of ensuring the safety and comfort of individuals with diverse needs, such as elderly passengers or those with disabilities. This requires strong communication skills, patience, and the ability to respond calmly to unexpected situations, such as medical emergencies or behavioral issues. Additionally, Passenger Assistants must be attentive to each passenger’s specific requirements, work closely with drivers and caregivers, and maintain accurate records of incidents and support provided. Building trust and rapport with passengers is essential for a positive travel experience.

What are the key skills and qualifications needed to thrive as a passenger assistant, and why are they important?

To thrive as a Passenger Assistant, you generally need strong communication skills, basic literacy and numeracy, and often a relevant background check or first aid certification. Familiarity with scheduling systems, radio communication devices, and safety protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are outstanding soft skills in this role. These skills and qualities are essential to ensure passenger safety, provide excellent customer service, and respond effectively to any emergencies or special needs.

What is a passenger assistant?

Passenger assistants are professionals who help ensure the safety, comfort, and well-being of passengers during their journeys, particularly those who require extra support such as children, elderly individuals, or people with disabilities. They assist with boarding and disembarking, provide guidance, and may help with mobility or communication needs. Passenger assistants often work in settings like public transportation, school buses, or airports, and play a key role in delivering a smooth and supportive travel experience.

What is the difference between Passenger Assistant vs School Bus Driver?

AspectPassenger AssistantSchool Bus Driver
Required CredentialsBasic safeguarding and first aid certificationsCommercial driver's license (CDL) with passenger endorsement
Work EnvironmentOn school buses, assisting children with special needs or safetyDriving school buses, transporting students
Employer & IndustrySchools, transportation companiesSchool districts, private transportation firms
Common Search & ComparisonPassenger Assistant vs School Bus Driver

While both roles involve working with students on buses, Passenger Assistants focus on supporting children's safety and well-being during transit, often requiring safeguarding training. School Bus Drivers are responsible for operating the vehicle and typically need a commercial driver's license with passenger endorsements. Both roles are essential in school transportation but differ mainly in responsibilities and required credentials.

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Cities with the most Passenger Assistant job openings:

What states have the most Passenger Assistant jobs?

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What job categories do people searching Passenger Assistant jobs look for?

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Passenger Assistant jobs near you
Infographic showing various Passenger Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $140,766 per year, or $67.7 per hour.

AIRLINE PASSENGER ASSIST

ABM

Sugar Land, TX

$13.50 - $17/hr

Full-time

Re-posted 16 days ago

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 409 frontline employees who took The Breakroom Quiz

172nd of 252 rated facilities management

Job description

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com

Required:
Must be 18 years of age or older 
No high school diploma, GED or college degree required 
No experience required and on the job training provided

Preferred:
One (1) year of customer service experience preferred 

Follow safety precautions at all times while transporting passengers 
Positive interpersonal interaction with passengers 
Comply with all client and/or site security requirements and processes 
Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds 
Assist passengers with baggage retrieval and transport, if necessary 
Coordinate assignments with dispatchers and gate Agents, if necessary 
Complete thorough Incident Reports 

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