ZipRecruiter

Log In

1

Passenger Assistant Jobs in Iowa (NOW HIRING)

Menzies Aviation

Passenger Service Agent

Des Moines, IA

$14.75 - $18.50/hr

Computerized check-in of passengers for international and domestic travel. * Designate seat ... Match manifest to on-board count * Assist with various governmental agency requirements. * Connect ...

Menzies Aviation

Passenger Service Agent

Des Moines, IA · On-site

$14.75 - $18.50/hr

Computerized check-in of passengers for international and domestic travel. * Designate seat ... Match manifest to on-board count * Assist with various governmental agency requirements. * Connect ...

Riverbend Transit

Be Seen First

Passenger Advocate, Mobility Manager, Marketing Coordinator

Davenport, IA · On-site

$55K - $65K/yr

Help new or uncertain passengers become more comfortable and confident using public transportation. * Assist passengers in identifying appropriate transportation services and available funding ...

New

Albia Community School District, IA

Bus Driver

Albia, IA · On-site

$16/hr

Enforce safety rules for passengers, assist those needing help getting on and off, and perform pre- and post-trip vehicle safety inspections. * Scheduling: Follow assigned routes and adhere to strict ...

National Express Corp

Bus Assistant

Waukee, IA · On-site

$13.75 - $17.75/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Ottumwa, IA · On-site

$13.50 - $17.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Urbandale, IA

$13.50 - $17.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

Trinity Transportation Ltd.

Bus Assistant

Waterloo, IA · On-site

$14 - $18.25/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Waterloo, IA · On-site

$14 - $18.25/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

Trinity Transportation Ltd.

Bus Assistant

Waukee, IA · On-site

$13.75 - $17.75/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Ottumwa, IA · On-site

$13.50 - $17.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

Trinity Transportation Ltd.

Bus Assistant

Bettendorf, IA · On-site

$12.75 - $16.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Bettendorf, IA · On-site

$12.75 - $16.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Waukee, IA

$13.75 - $17.75/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Waterloo, IA · On-site

$14 - $18.25/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

National Express Corp

Bus Assistant

Urbandale, IA · On-site

$13.50 - $17.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

Trinity Transportation Ltd.

Bus Assistant

Urbandale, IA · On-site

$13.50 - $17.50/hr

Physically assist passengers in evacuation of the vehicle in case of emergency. * Ensure that ... children take their belongings with them when leaving the bus. * Assist Driver in keeping the ...

next page

Showing results 1-20

All JobsPassenger JobsPassenger Assistant JobsPassenger Assistant Jobs in Iowa

Passenger Assistant information

See Iowa salary details

$10

$63

$118

How much do passenger assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for passenger assistant in Iowa is $63.57, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $86.68 per hour, depending on experience, location, and employer.

What are the main challenges a passenger assistant faces when supporting individuals with special needs during transport?

Passenger Assistants often face the challenge of ensuring the safety and comfort of individuals with diverse needs, such as elderly passengers or those with disabilities. This requires strong communication skills, patience, and the ability to respond calmly to unexpected situations, such as medical emergencies or behavioral issues. Additionally, Passenger Assistants must be attentive to each passenger’s specific requirements, work closely with drivers and caregivers, and maintain accurate records of incidents and support provided. Building trust and rapport with passengers is essential for a positive travel experience.

What are the key skills and qualifications needed to thrive as a passenger assistant, and why are they important?

To thrive as a Passenger Assistant, you generally need strong communication skills, basic literacy and numeracy, and often a relevant background check or first aid certification. Familiarity with scheduling systems, radio communication devices, and safety protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are outstanding soft skills in this role. These skills and qualities are essential to ensure passenger safety, provide excellent customer service, and respond effectively to any emergencies or special needs.

What is a passenger assistant?

Passenger assistants are professionals who help ensure the safety, comfort, and well-being of passengers during their journeys, particularly those who require extra support such as children, elderly individuals, or people with disabilities. They assist with boarding and disembarking, provide guidance, and may help with mobility or communication needs. Passenger assistants often work in settings like public transportation, school buses, or airports, and play a key role in delivering a smooth and supportive travel experience.

What is the difference between Passenger Assistant vs School Bus Driver?

AspectPassenger AssistantSchool Bus Driver
Required CredentialsBasic safeguarding and first aid certificationsCommercial driver's license (CDL) with passenger endorsement
Work EnvironmentOn school buses, assisting children with special needs or safetyDriving school buses, transporting students
Employer & IndustrySchools, transportation companiesSchool districts, private transportation firms
Common Search & ComparisonPassenger Assistant vs School Bus Driver

While both roles involve working with students on buses, Passenger Assistants focus on supporting children's safety and well-being during transit, often requiring safeguarding training. School Bus Drivers are responsible for operating the vehicle and typically need a commercial driver's license with passenger endorsements. Both roles are essential in school transportation but differ mainly in responsibilities and required credentials.

What are popular job titles related to Passenger Assistant jobs in Iowa?

For Passenger Assistant jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Passenger Assistant jobs in Iowa look for?

The top searched job categories for Passenger Assistant jobs in Iowa are:

What cities in Iowa are hiring for Passenger Assistant jobs?

Cities in Iowa with the most Passenger Assistant job openings:

Passenger Assistant jobs near you
Infographic showing various Passenger Assistant job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $132,216 per year, or $63.6 per hour.

Passenger Service Agent

Choice Aviation Service Inc

Des Moines, IA • On-site

$17/hr

Part-time

Re-posted 7 days ago

Job description

Summary

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

Job Duties

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS)
  • Inspect and verify passenger documentation.
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated.
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights)
  • Makes announcements regarding flight activity at gate or over airport’s general PA system.
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer.
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
  • All employees are responsible for ensuring quality control in their own activities.
  • Cooperate fully with Inspectors to achieve quality inspection commitments.
  • Performs other duties as requested.

Requirements

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills
  • Must be able to stand, lift, bend for an extended period.
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.


May include weeknights, weeknights and holidays.