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Partner Success Manager Jobs in Austin, TX (NOW HIRING)

Assa Abloy

Customer Success Manager

Austin, TX · On-site

Partner with Sales during the pre-sales process to support proof-of-concept (POC) evaluations for ... Success, Account Management, or a similar customer-facing role * Background in software/SaaS

Wise

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of ... You will be owning Wise Platform partner volume retention and operational performance, working ...

BigCommerce Pty

Customer Success Manager - FDX

Austin, TX · On-site

$105.36 - $158.04/hr

Customer Success Manager - FDXSkip to main contentWe use data collected by cookies and JavaScript ... The CSM owns customer success outcomes and designated renewal motions while partnering on strategic ...

ASSA ABLOY

Customer Success Manager

Austin, TX · On-site

Partner with Sales during the pre-sales process to support proof-of-concept (POC) evaluations for ... Success, Account Management, or a similar customer-facing role * Background in software/SaaS

Wise

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of ... You will be owning Wise Platform partner volume retention and operational performance, working ...

HUB International Limited

Client Success Manager

Austin, TX · On-site +1

$75K - $80K/yr

Client Success Manager Location: Remote Classification: Full Time Reports To : VP of Financial ... Partner with the Marketing and Client Success Teams to develop and execute strategies that increase ...

Wise

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of ... You will be owning Wise Platform partner volume retention and operational performance, working ...

HUB

Client Success Manager

Austin, TX · Remote

$75K - $80K/yr

Client Success Manager Location: Remote Classification: Full Time Reports To : VP of Financial ... Partner with the Marketing and Client Success Teams to develop and execute strategies that increase ...

Cacheflow

Customer Success Manager

Austin, TX · On-site

$71.64 - $121.16/hr

Partner closely with Sales, Product, Marketing, Support, Operations, and Leadership to deliver a ... Strong understanding of customer lifecycle management, success planning, adoption strategies, and ...

Bigcommerce

Customer Success Manager

Austin, TX · On-site

Identify expansion opportunities and partner with Sales to influence upsell, cross-sell, and ... Strong understanding of customer lifecycle management, success planning, account strategy, and ...

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer ...

Bankjoy

Client Success Manager

Austin, TX · On-site

Who We Are Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are ... Position Overview We are looking for a Client Success Manager to join our growing CSM team as we ...

Feedonomics

Customer Success Manager

Austin, TX · On-site

Identify expansion opportunities and partner with Sales to influence upsell, cross-sell, and ... Strong understanding of customer lifecycle management, success planning, account strategy, and ...

Indeed Flex

Client Success Manager

Austin, TX · On-site

What you'll need * 1+ year of experience in Account Management, Customer Success, Client Services ... Serve as the primary strategic partner for your clients, providing consultative guidance on ...

DomainTools

Customer Success Manager

Austin, TX · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting ...

Loman, Inc.

Customer Success Manager

Austin, TX · On-site

$70 - $90/hr

Day-to-day partner to operators -- accountable for retention, customer health, expansion, and NRR ... About the Role The Customer Success Manager owns Loman's restaurants from post-go-live through ...

DomainTools

Customer Success Manager

Austin, TX

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting ...

DomainTools

Customer Success Manager

Austin, TX · On-site +1

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Growth Partnership: Collaborate with expansion partners to manage the sales process, meeting ...

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Showing results 21-40

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Austin, TX

Partner Success Manager information

See Austin, TX salary details

$32.2K

$82.3K

$138.7K

How much do partner success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for partner success manager in Austin, TX is $82,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What are the most commonly searched types of Partner Success jobs in Austin, TX?

The most popular types of Partner Success jobs in Austin, TX are:

What are popular job titles related to Partner Success Manager jobs in Austin, TX?

For Partner Success Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Partner Success Manager jobs in Austin, TX look for?

The top searched job categories for Partner Success Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Partner Success Manager jobs?

Cities near Austin, TX with the most Partner Success Manager job openings:

Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Austin, TX as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,314 per year, or $39.6 per hour.

Customer Success Manager

Assa Abloy

Austin, TX • On-site

Full-time

Retirement

Re-posted 19 days ago

Job description

Customer Success Manager (CSM)
Location: Austin, TX (Remote)
Full-time | Department: Customer Success
About SiteOwl:
SiteOwl is a B2B SaaS platform used by physical security integrators and enterprise security teams to manage the entire lifecycle of physical security systems-from initial design to installation, maintenance, and long-term asset tracking. SiteOwl was acquired by ASSA ABLOY in 2025.
Customers upload digital floor plans, place devices like cameras or access control readers, and collaborate across teams through a unified system. The platform includes both desktop and mobile interfaces (including full offline functionality), powering operations in challenging real-world environments across healthcare, education, logistics, and more.
About the Role:
SiteOwl is looking for a Customer Success Manager (CSM) with a passion for building relationships and delivering exceptional customer experiences. If you thrive in fast-paced environments, enjoy wearing many hats, and love helping customers succeed with both software platforms and physical security solutions, this role is for you.
As a CSM, you'll manage a portfolio of customers, leading their onboarding journey, training end users, and ensuring they get the most out of SiteOwl. You'll serve as the voice of the customer internally while driving adoption, retention, and long-term satisfaction.
What You'll Do:
  • Customer Onboarding & Training: Lead onboarding sessions, train customers on platform features, and set them up for long-term success.
  • Customer Relationship Management: Build strong relationships across a portfolio of accounts. Be the trusted advisor, helping customers achieve their goals.
  • Sales & POC Support: Partner with Sales during the pre-sales process to support proof-of-concept (POC) evaluations for prospective customers-helping configure environments, demonstrating platform capabilities, and ensuring a smooth handoff into onboarding once the deal closes.
  • Renewal Management: Own the renewal process for your accounts-ensuring customers see value and are motivated to continue and expand their partnership with SiteOwl.
  • Customer Reviews & Success Planning: Conduct regular reviews to assess performance, identify risks and opportunities, and align on strategic outcomes.
  • Working with AI: Actively use AI tools to scale your book of business-from drafting customer communications and prepping for reviews to synthesizing account data and surfacing risks faster. We expect CSMs to use AI as a core part of how they work, not an afterthought.
  • Internal Collaboration: Partner with Product, Sales, and Support to champion customer needs and provide feedback for continuous improvement.
  • Proactive Ownership: Take initiative, drive your own work, and contribute new ideas-without waiting for micromanagement.

How You'll Be Measured:
  • Customer Retention and Expansion: Your success will be tied to renewal rates (GRR), long-term customer retention across your book of business, and expansion in your book of business (NRR).
  • Customer Satisfaction: You'll be evaluated on customer satisfaction metrics (e.g., CSAT, NPS) and your ability to build trusted relationships.

What We're Looking For:
Experience:
    • College/University degree (preference for specialization in related curricula), or have work experience commensurate with, minimum high school/GED diploma
    • 3+ years in Customer Success, Account Management, or a similar customer-facing role
    • Background in software/SaaS
    • Proficiency in Microsoft Office tools
    • Previous experience at a startup or small company is highly preferred

Skills & Mindset:
    • Excellent communication and relationship-building skills
    • A self-starter who thrives with autonomy and takes ownership
    • Strong organizational skills and comfort managing multiple accounts at once
    • Problem-solver with a proactive, can-do attitude
    • Comfortable adopting AI tools to boost efficiency and scale your impact across a book of business
    • A multi-tasker who can manage time and projects proficiently
    • Ability to perform responsibilities in a home office environment or while traveling
    • Ability to travel up to 25% and meet the requirements of business needs

Bonus Points:
  • Familiarity with the physical security industry
  • Experience managing a book of business and owning the retention metrics that come with it (GRR, NRR, etc.)
  • Proficiency in tools like Zendesk, Zoho, or LMS platforms
  • Prior experience writing customer-facing documentation or training resources

Why SiteOwl?
You'll be joining a growing team that values trust, innovation, and collaboration. We empower our team members with autonomy and the opportunity to make a big impact. If you're looking to do meaningful work with room to grow, we'd love to meet you.
ASSA ABLOY offers a competitive compensation and benefits package, including bonus, a 401(k) plan, education assistance, company car, and an environment that reflects our commitment to our employees. The wage range for this role considers a broad scope of factors that are considered when making compensation decisions. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, training, licensure and certifications, business requirements, geographic location and other business and organizational needs. This salary range is a reasonable estimate for this position at the time of posting. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.
Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions, we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.
"Let's open the doors to the future - together!"
ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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