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Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

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We help our customers nationwide coordinate services across their enterprises, enhance efficiency ... Provide Tier 1 technical assistance to computer program users. * Answer questions or resolve ...

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How much do part time tier 1 helpdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for part time tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Part Time Tier 1 Helpdesk jobs?

Part Time Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting services to customers or employees, usually over the phone, email, or chat. Tier 1 helpdesk staff are the first point of contact for IT issues such as password resets, software installation, and connectivity problems. Working part-time means these roles offer flexible hours, making them ideal for students or those seeking supplementary income. Tier 1 helpdesk roles often require good communication skills and basic computer knowledge, with opportunities to advance to higher support levels over time.

What are the key skills and qualifications needed to thrive as a Part Time Tier 1 Helpdesk, and why are they important?

To thrive as a Part Time Tier 1 Helpdesk, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent experience. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help you stand out in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What types of technical issues does a Part Time Tier 1 Helpdesk professional typically handle, and how do they collaborate with higher-level support teams?

As a Part Time Tier 1 Helpdesk professional, you’ll generally address straightforward technical issues such as password resets, basic software troubleshooting, printer problems, and initial connectivity concerns. You’ll serve as the first point of contact for users, gathering essential information and resolving issues within your scope. For more complex challenges, you'll escalate tickets to Tier 2 or Tier 3 teams, following established protocols and ensuring all relevant details are documented for a smooth handoff. This collaboration helps maintain efficient workflows and ensures users receive timely support.
What cities are hiring for Part Time Tier 1 Helpdesk jobs? Cities with the most Part Time Tier 1 Helpdesk job openings:
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Registered Nurse (RN) - Float Pool Tier 1 - Rappahannock General Hospital - PRN

Registered Nurse (RN) - Float Pool Tier 1 - Rappahannock General Hospital - PRN

Bon Secours Mercy Health

Kilmarnock, VA • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Bon Secours Mercy Health rating

7.0

Company rating: 7.0 out of 10

Based on 472 frontline employees who took The Breakroom Quiz

377th of 885 rated healthcare providers


Job description

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

0.01

Work Shift:

Days/Nights (United States of America)

Rappahannock General Hospital

Bon Secours

Intro paragraph

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

740N0I RN Clinical Site Float Pool - Rappahannock General Hospital

Job Summary:

The RN Clinical Float Pool assesses, analyzes, plans, implements and evaluates patient care following established patient care standards for the organization including those for patient assessment and transfer. The primary function of this job, based on hiring tier, is to be available and flexible to float to various departments, and sites throughout the markets within the organization to provide patient care, which could include but not limited to scheduling day of staffing, more than one assignment location within a single shift, travel assignments, or seasonal staffing patterns. Participates as a member of the health care team in cooperation with and under the direction of a clinical manager or designee as defined by the relevant Standards and Scope of Practice for the Registered Nurse.

Essential Functions:

RN Clinical Float Pool are hired with the understanding they must float based on the tiers below:

  • Tier 1:Float expectation within a single site based on competency

  • Tier 2:Float expectation within multiple sites within a single market based on competency

  • Tier 3:Float expectation within multiple sites across more than one market based on competency

  • Demonstrates awareness of and supports organization departmental and operating unit goals through participation in continuous quality improvement and departmental activities.

  • Acts as a patient safety advocate by participating in ongoing quality improvement in the department

  • Incorporates the professional practice model into care delivery

  • Plans and coordinates nursing care and clinical decisions using the best available evidence.

  • Formulates and implements a plan of care for each patient which includes interventions, evaluation of response to interventions and documentation as appropriate to condition and age.

  • Incorporates the professional practice model into care delivery.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

  • Associate's of Nursing (required)

  • Bachelor's of Nursing (BSN) (preferred)

Required Licensing & Certifications:

  • Current nursing license in the designated state of employment (required)

  • Basic Life Support(BLS) - Various (required)

  • Advanced Cardiac Life Support(ACLS) and Pediatric Advanced Life Support (PALS - AHA) -American Heart Association required based on specialty assignment

Experience:

  • 1 year of experience as an Registered Nurse in acute care (required)

Skills & Abilities:

  • Medical equipment knowledge

  • Proficient in clinical skills

  • Principles and practices of professional nursing

  • Perform assessments

  • Proficiency in using computerized tools

  • Accountability for completion of required education and competencies

  • Exhibits professionalism, ethical practice and customer focused

  • Use of restraints

  • Coordination of patient care delivery

  • Integration of quality improvement, evidence- based practices and research in practice

  • Teamwork

  • Critical thinking

  • Detail oriented

  • Strong decision making and problem-solving skills

  • Strong communication skills both verbal and written

  • Ability to multi-task

  • Must be flexible and able to adapt to change

  • Conflict management and resilience

  • Effective stewardship of available resources

  • Compassionate, relationship-based approach to help find meaning in illness, suffering, pain, and existence

Training:

  • EPIC Electronic Health Record (preferred)

Range:

Minimum: $34.33

Maximum: $54.93

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts

  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

  • Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Nursing Float Pool - Rappahannock

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.


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