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Part Time Tier 1 Helpdesk Jobs (NOW HIRING)

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

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How much do part time tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for part time tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Tier 1 Helpdesk, and why are they important?

To thrive as a Part Time Tier 1 Helpdesk, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent experience. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help you stand out in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What types of technical issues does a Part Time Tier 1 Helpdesk professional typically handle, and how do they collaborate with higher-level support teams?

As a Part Time Tier 1 Helpdesk professional, you’ll generally address straightforward technical issues such as password resets, basic software troubleshooting, printer problems, and initial connectivity concerns. You’ll serve as the first point of contact for users, gathering essential information and resolving issues within your scope. For more complex challenges, you'll escalate tickets to Tier 2 or Tier 3 teams, following established protocols and ensuring all relevant details are documented for a smooth handoff. This collaboration helps maintain efficient workflows and ensures users receive timely support.

What are Part Time Tier 1 Helpdesk jobs?

Part Time Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting services to customers or employees, usually over the phone, email, or chat. Tier 1 helpdesk staff are the first point of contact for IT issues such as password resets, software installation, and connectivity problems. Working part-time means these roles offer flexible hours, making them ideal for students or those seeking supplementary income. Tier 1 helpdesk roles often require good communication skills and basic computer knowledge, with opportunities to advance to higher support levels over time.
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Part Time Tier 1 Helpdesk jobs near you
Help Desk Technician

Help Desk Technician

MetroSys

Denver, CO • On-site

$20 - $35/hr

Part-time

Posted yesterday

Job description

Position Overview
MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of the client's internal IT team, leveraging the client's existing help desk infrastructure and ticketing systems to provide day-to-day technical support and device lifecycle management.
The ideal candidate is comfortable working in both Mac and Windows environments, has strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ServiceDesk Plus.Key Responsibilities
  • Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment.
  • Utilize the client's existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets.
  • Perform device lifecycle management, including imaging, provisioning, onboarding, and offboarding.
  • Administer and support Microsoft 365, including email, user management, and password resets.
  • Support Azure Active Directory user administration and access management.
  • Manage and support endpoints using Endpoint Manager and Jamf (Mac device management).
  • Troubleshoot hardware, software, connectivity, and application issues across Mac and Windows devices.
  • Coordinate with internal stakeholders and escalate issues when necessary.
  • Maintain clear documentation and ensure timely ticket updates and resolution.
Required Qualifications
  • 3+ years of experience in a Help Desk or Desktop Support role.
  • Hands-on experience with ManageEngine ServiceDesk Plus.
  • Strong knowledge of Microsoft 365 administration (Exchange Online, user provisioning, licensing).
  • Experience administering Azure Active Directory.
  • Experience with Endpoint Manager (Intune) and Jamf.
  • Comfortable supporting both Mac and Windows environments.
  • Strong customer service and communication skills.
  • Ability to work independently in a hybrid, part-time structure.
Engagement Details
  • 50 hours per month (approximately 12-15 hours per week).
  • 6-month initial term with high likelihood of extension.
  • Hybrid model: onsite presence as needed in Denver, with remote support capabilities.
  • Immediate start preferred.

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