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Part Time Tier 1 Helpdesk Jobs in Minnesota (NOW HIRING)

Soccer Shots

Youth Soccer Coach

Eden Prairie, MN · On-site

$23 - $26/hr

Our engaging curriculum introduces children to soccer in a fun, age-appropriate way - helping them ... Tier 1 - 15-19 sessions/week (≈10-13 hrs/week) Tier 2 - 20-34 sessions/week (≈14-22 hrs/week) - ...

Soccer Shots

Youth Soccer Coach

Rochester, MN · On-site

$23 - $26/hr

Our engaging curriculum introduces children to soccer in a fun, age-appropriate way - helping them ... Tier 1 - 15-19 sessions/week (≈10-13 hrs/week) Tier 2 - 20-34 sessions/week (≈14-22 hrs/week) - ...

Soccer Shots

Youth Soccer Coach

Apple Valley, MN · On-site

$23 - $26/hr

Our engaging curriculum introduces children to soccer in a fun, age-appropriate way - helping them ... Tier 1 - 15-19 sessions/week (≈10-13 hrs/week) Tier 2 - 20-34 sessions/week (≈14-22 hrs/week) - ...

Mercy

Mercy South - Facility Float Pool RN

Anoka, MN

$10/hr

Louis, MO 63128 Part Time- 24 hours/week Are you a dynamic RN who thrives on variety, challenge ... Tier 1 (ICU): +$10.00/hr Additional Shift Differentials: * Evening: +$2.75/hr * Night: +$4.60/hr

Soccer Shots

Youth Soccer Coach

Saint Paul, MN · On-site

$23 - $26/hr

Our engaging curriculum introduces children to soccer in a fun, age-appropriate way - helping them ... Tier 1 - 15-19 sessions/week (≈10-13 hrs/week) Tier 2 - 20-34 sessions/week (≈14-22 hrs/week) - ...

Fury Ford Waconia

Part-Time Receptionist

Waconia, MN

$17 - $20/hr

... vital role in making each one exceptional. We're looking for a friendly, detail-oriented ... Love greeting and helping people * Have excellent communication and time-management skills * Can ...

Fury Ford Waconia

Part-Time Receptionist

Waconia, MN · On-site

$17 - $20/hr

... vital role in making each one exceptional. We're looking for a friendly, detail-oriented ... Love greeting and helping people * Have excellent communication and time-management skills * Can ...

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All JobsTier 1 Helpdesk JobsPart Time Tier 1 Helpdesk JobsPart Time Tier 1 Helpdesk Jobs in Minnesota

Part Time Tier 1 Helpdesk information

What is a part time tier 1 helpdesk?

Part Time Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting services to customers or employees, usually over the phone, email, or chat. Tier 1 helpdesk staff are the first point of contact for IT issues such as password resets, software installation, and connectivity problems. Working part-time means these roles offer flexible hours, making them ideal for students or those seeking supplementary income. Tier 1 helpdesk roles often require good communication skills and basic computer knowledge, with opportunities to advance to higher support levels over time.

What types of technical issues does a part time tier 1 helpdesk professional typically handle, and how do they collaborate with higher-level support teams?

As a Part Time Tier 1 Helpdesk professional, you’ll generally address straightforward technical issues such as password resets, basic software troubleshooting, printer problems, and initial connectivity concerns. You’ll serve as the first point of contact for users, gathering essential information and resolving issues within your scope. For more complex challenges, you'll escalate tickets to Tier 2 or Tier 3 teams, following established protocols and ensuring all relevant details are documented for a smooth handoff. This collaboration helps maintain efficient workflows and ensures users receive timely support.

What are the key skills and qualifications needed to thrive as a part time tier 1 helpdesk, and why are they important?

To thrive as a Part Time Tier 1 Helpdesk, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent experience. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help you stand out in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What cities in Minnesota are hiring for Part Time Tier 1 Helpdesk jobs?

Cities in Minnesota with the most Part Time Tier 1 Helpdesk job openings:

Part Time Tier 1 Helpdesk jobs near you

Technology Help Desk Secretary

North Branch, MN • On-site

North Branch Area Public Schools
See more jobs at North Branch Area Public Schoolsexternal

$19 - $25.50/hr

Part-time

Posted 6 days ago

Job description

Position Type:
Secretarial/Clerical/Technology Help Desk Secretary
Date Posted:
8/21/2026
Location:
North Branch Area High School
Date Available:
26-27 School Year
Closing Date:
Open Until Filled
Join a growing, student-centered learning community to inspire dreams, build integrity, and instill hope in the leaders of tomorrow with North Branch Area Public Schools!
The North Branch Area High School Technology Departments is looking for a Technology Help Desk Secretary. This is a 12 month, part-time position.
1. POSITION OVERVIEW & PURPOSE
The Technology Help Desk Secretary provides primary Tier 1 troubleshooting, phone support, user account
administration, and technology help desk dispatching for staff and students across North Branch Area Public
Schools. Reporting to the Director of Technology, this position manages the district help desk tickets, processes
department purchase orders, coordinates district technology inventory, assists with the configuration of digital
devices, and ensures clear communication between the technology team and end-users.
2. WHAT YOU WILL DO (KEY RESPONSIBILITIES)
Tier 1 Technology Help Desk Support (35%): Provide Tier 1 technical support for district staff via phone, remote
access, or face-to-face. Perform basic network administration, including password resets and permissions.
Resolve common hardware/software issues, dispatch escalated tickets, coordinate phone systems, and stage
digital devices for deployment.
Secretarial Support & E-Rate Reporting (30%): Provide general secretarial support to the Director and
department staff. Process purchase orders, monitor budget reports, handle shipping/receiving, and assist with
E-rate funding applications and reporting.
Software Application Support & Staff Training (20%): Assist staff with operating systems (ChromeOS, Windows,
Mac), student information systems (SIS), email, and learning management systems (LMS). Assist with training
new and existing staff on equipment and software, and maintain accurate hardware inventory records.
Digital Device Assets, Configuration & Computer Re-Imaging [10%]: Assist in setting up digital devices,
configuring user profiles, downloading software applications, and staging devices for staff or student
deployment. Assist technology specialists in re-imaging desktop and laptop computers. Assist Viking IT student
Chromebook repair program by performing initial triage, conducting basic hardware repairs, and coordinating warranty service for damaged devices. Maintain hardware inventory records for district technology assets,
including computers, printers, mobile devices, switches, and AV equipment.
Technical Problem Solving (5%): Assist district staff in identifying and developing technology solutions to meet
classroom and administrative needs.
3. PRIMARY POSITION OUTCOMES
Projects a positive, respectful attitude; delivers rapid Tier 1 support to minimize downtime; and maintains
accurate user accounts, device inventory, and E-rate compliance.
4. WHAT YOU BRING (QUALIFICATIONS & SKILLS)
Education; Experience: High School Diploma or equivalent required. Customer service/helpdesk experience
required. Computer training or secretarial experience preferred.
Licensure & Competencies: Entry-level technical certifications preferred. Requires strong troubleshooting,
multi-line phone communication, effective human relations, and software application proficiency.
5. WORKING CONDITIONS & PHYSICAL/MENTAL DEMANDS
• Decision-Making & Autonomy: Uses experience, past practice, and district tech procedures to resolve
problems independently; refers complex network/hardware issues to the Director or senior tech specialists.
• Physical Effort: Extended sitting and repetitive computer/phone operation; occasional stooping to reach file
drawers and lifting up to 25 lbs of paper, mail, or computer hardware.
• Working Environment: Standard professional office and helpdesk environment .
• Mental Effort: Requires excellent communication skills, analyzing technical data, multi-tasking under time
pressure, maintaining composure despite constant interruptions, and logically presenting technical information.
• Supervision Responsibilities: Does not supervise regular staff; may provide task direction to student workers
North Branch Area Public Schools is a growing district, enrolling approximately 2,700 students and is located 40 minutes north of the Twin Cities on Interstate 35.

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