2

Part Time Tier 1 Helpdesk Jobs (NOW HIRING)

Job Title Location Department FLSA Reports to Date Bistro Server Part-Time South Franklin Circle Dining Services Non-Exempt Director of Dining Services June 2020 SCHEDULE: PART-TIME Monday, Wednesday ...

Delivery Manager

$102K - $163K/yr

... Part-time Full Time Salary Range Min - Max (USD) $102069 - $163311 Country United States Date 30 ... Own end-to-end delivery of Tier- 2 programs or Tier-1 workstreams; align delivery outcomes to ...

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

Help Desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment ... Ability to work independently in a hybrid, part-time structure. Engagement Details * 50 hours per ...

next page

Showing results 1-20

Part Time Tier 1 Helpdesk information

See salary details

$12

$23

$33

How much do part time tier 1 helpdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for part time tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Part Time Tier 1 Helpdesk jobs?

Part Time Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting services to customers or employees, usually over the phone, email, or chat. Tier 1 helpdesk staff are the first point of contact for IT issues such as password resets, software installation, and connectivity problems. Working part-time means these roles offer flexible hours, making them ideal for students or those seeking supplementary income. Tier 1 helpdesk roles often require good communication skills and basic computer knowledge, with opportunities to advance to higher support levels over time.

What are the key skills and qualifications needed to thrive as a Part Time Tier 1 Helpdesk, and why are they important?

To thrive as a Part Time Tier 1 Helpdesk, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent experience. Familiarity with ticketing systems like Zendesk or ServiceNow, as well as remote desktop tools, is typically required. Strong communication, patience, and problem-solving abilities help you stand out in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations.

What types of technical issues does a Part Time Tier 1 Helpdesk professional typically handle, and how do they collaborate with higher-level support teams?

As a Part Time Tier 1 Helpdesk professional, you’ll generally address straightforward technical issues such as password resets, basic software troubleshooting, printer problems, and initial connectivity concerns. You’ll serve as the first point of contact for users, gathering essential information and resolving issues within your scope. For more complex challenges, you'll escalate tickets to Tier 2 or Tier 3 teams, following established protocols and ensuring all relevant details are documented for a smooth handoff. This collaboration helps maintain efficient workflows and ensures users receive timely support.
What cities are hiring for Part Time Tier 1 Helpdesk jobs? Cities with the most Part Time Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Part Time Tier 1 Helpdesk jobs? States with the most job openings for Part Time Tier 1 Helpdesk jobs include:
Security Operations Center (SOC) Tier-1 (Entry Level) - Part Time

Security Operations Center (SOC) Tier-1 (Entry Level) - Part Time

MAD Security, LLC

Huntsville, AL • On-site

Full-time, Part-time

Re-posted 15 days ago


Job description

Security Operations Center (SOC) Analyst (Entry Level) – Part-time (Nights/Weekends)- Huntsville, AL

MAD Security is seeking a part-time, entry-level Security Operations Center (SOC) Analyst to support our 24/7 security operations. This role is ideal for candidates available to work overnight shifts, weekends, and holidays at our SOC located in Huntsville, Alabama. Reporting to the SOC Manager, the SOC Analyst will be responsible for triaging security alerts across client environments, identifying potential threats, and assisting with the detection, investigation, and escalation of security incidents. You will leverage industry-leading security technologies while adhering to established best practices and recognized security control frameworks.

You will work collaboratively with the SOC team to triage, analyze, and respond to information security incidents; follow established procedures for security event alerting; and participate in security investigations. Responsibilities include monitoring, researching, classifying, and analyzing security events occurring within client environments. Candidates should have familiarity with the fundamentals of network and endpoint security, an understanding of current threat and attack trends, and a working knowledge of core security principles such as defense- in-depth.

This position is part-time and requires availability for overnight and weekend shifts. Successful candidates may be considered for full-time employment as positions become available.

Essential Duties and Responsibilities

  • Perform network security monitoring and incident investigation for numerous clients.
  • Review and triage information security alerts, provide analysis, determine and track remediation, and escalate as appropriate.
  • Recognize potential, successful and unsuccessful intrusion attempts and compromises through review and analysis of relevant event detail and summary information.
  • Communicate incidents to clients regarding intrusions and compromises to their network environment.
  • Maintain records of security monitoring and incident response activities, utilizing case management and ticketing technologies.
  • Prepare briefings and reports of analysis methodology and results.
  • Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC functions.

Experience and Education

  • Prior experience working in any of the following three is a plus: Security Operations Center (SOC), Network Operations Center (NOC), Computer Incident Response Team (CIRT)
  • Achieved industry recognized professional certification is a plus such as Security+, Network+, CYSA, etc.
  • Ability to document and explain technical details in a concise, understandable manner
  • Elastic SIEM knowledge and experience is a plus
  • Firewall knowledge and experience is a plus
  • Vulnerability Management tools and experience is a plus

Skills and Capabilities

  • Basic understanding and knowledge of Windows, Mac, and Linux operating systems
  • Basic knowledge of network protocols and network fundamentals
  • Natural curious and inquisitive nature; persistent and determined; enjoys solving problems and puzzles; analytically rigorous; uncompromising integrity.
  • Strong written and verbal skills
  • Ability to work independently and complete required tasks with minimum supervision
  • Ability to improve skills and knowledge through both structure training and independent research

Why Join MAD Security

At MAD Security, we believe that our employees are the heart and soul of our success. We value your expertise, dedication, and growth aspirations. When you join our team as a SOC Tier 1 Analyst, you become part of a vibrant and inclusive community that is passionate about cybersecurity and committed to making a real impact.

Here are some compelling reasons to choose MAD Security as your employer:

Empowering Environment: We foster a collaborative and supportive work environment where your ideas are valued, and your voice is heard. We encourage innovation, provide autonomy, and empower you to take ownership of your work.

Professional Development: We are committed to helping you thrive in your career. At MAD Security, you will have access to continuous professional development opportunities, including training programs to sharpen your skills and stay ahead in the ever-evolving cybersecurity landscape.

Competitive Compensation: We recognize the value you bring to our team and offer a competitive compensation package that includes salary, bonuses, and benefits. Your hard work and contributions will be rewarded and recognized.

Meaningful Impact: By joining MAD Security, you will be part of a company that is dedicated to protecting businesses and individuals from cyber threats. Your work will directly contribute to safeguarding sensitive data, defending against cyber-attacks, and making a positive impact on our clients' security posture.

Career Growth Opportunities: We believe in nurturing talent from within. As a SOC Tier 1 Analyst, you will have opportunities to grow and advance within our organization. We provide clear career paths, mentorship programs, and the chance to take on challenging projects that stretch your capabilities.

Dynamic Team: At MAD Security, you will collaborate with a diverse team of cybersecurity professionals who are passionate about their craft. You will have the opportunity to learn from industry experts, exchange knowledge, and be part of a community that values camaraderie and teamwork.

Join us at MAD Security and be part of a company that is at the forefront of cybersecurity innovation. Together, we can make a difference and build a safer digital world.

About MAD Security

Founded in 2010, MAD Security is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and a leading Managed Security Services Provider (MSSP). We specialize in safeguarding the defense industrial base, maritime, and government contractors with tailored cybersecurity solutions. Our robust services include SOC-as-a-Service (SOCaaS), Managed Detection and Response (MDR), Incident Response, GRC Gap Assessments, User Awareness Training, and Penetration Testing.

MAD Security integrates NIST frameworks into every solution, ensuring compliance with the highest federal standards while simplifying cybersecurity challenges for our clients. Recognized as a Top 250 MSSP for four consecutive years, we excel in providing proactive threat detection and mitigation through our award-winning Security Operations Center (SOC).

As a CMMC Registered Provider Organization (RPO), we have guided numerous contractors through CMMC Level 2 readiness, achieving milestones like perfect SPRS scores of 110 for clients. Our commitment to passion, integrity, and professionalism positions us as a trusted partner for defense and government organizations.

To learn more, visit www.madsecurity.com.